Found this company online after doing a lot of research and reading many reviews. Excellent customer service and sales experience. Ordered a kitchen sink and tap. Fingers crossed the 10/10 experience... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My existing tap seemed to be made of water soluble material and started leaking in a number of places. It was made by a well known sink / tap manufacturer with a name beginning in F. Decided to repla... Mehr ansehen
Unternehmen hat geantwortet
Amazing service by Richard who helped us immensely when our kitchen provider let us down with the sink - we needed the sink asap as the worktops are being templated today - ordered at 14.20 yesterday... Mehr ansehen
Feel misled over delivery times and found customer service/management really condescending. Next to item it said delivery 4-6+ weeks. I took that it would be around 4-6 weeks given a couple of weeks... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are the UK's largest and most established online retailer of sinks, taps and accessories. Established in 1999 and based in York, we strive to offer the best customer service to all of our customers. Unlike others, we open and inspect all of products before delivering to you via our reliable carrier or our own, home delivery service, which includes our own vans and our fully trained and professional drivers. Visit us today for top brand products and expert advice.
Kontaktinformationen
Unit 4, Blenheim Park, YO42 1NR, York
- 01759 307 262
- enquiries@kad-group.co.uk
- www.sinks-taps.com
4.4
Hervorragend
414 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good value, excellent communication and delivery
Bought a ceramic kitchen sink and tap. Both delivered promptly, extremely well packaged and in perfect condition. The delivery driver was helpful and ensured I had sufficient time to inspect the goods before leaving.
Very pleased with both items, delivery experience very good and communication around delivery was timely and helpful. Recommended
21. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Dear Alan Thank you for such a great review, Glad to see you were happy with everything we did for you, including the product itself. We really appreciate your support so thank you very much for using us and hopefully we can help you again in the future!
Three week delay on sink. Nice when finally arrived.
Three week delay on sink. No reply to email asking what's happening with order. After some nudging, communication improved and happy when sink finally arrived.
21. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
HI Claire. The sink you ordered was showing on the website with a 4 week manufacturers delay. With reduced staff numbers we would not have made contact until closer to the delivery date. I apologise that we missed your email chasing an update. However, we are glad to see that the sink ended up being delivered sooner than the anticipated 4 weeks.
Terrible customer service
Avoid at all costs.
Terrible customer service, interested in taking your money and then do not respond to emails and insult customers. Would suggest they are avoided at all costs.
Similar experience to other users where item developed a fault and was merely passed to the manufacturer without my knowledge.
No contact from them despite actions in the background. You have to chase for an update and deal with unbelievable rude staff.
When I complained about the quality of the product I was told to buy something else.
When I complained about their staff they seemed to focus on anything but my complaint and were just insulting.
21. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Thomas. This review really isn't fair or accurate. You had a tap that developed a fault 6 months after it was installed. We reported the issue immediately to the manufacturers who would have normally sent the new spout straight out to you. However, as we are in the middle of a worldwide pandemic, the delivery of the spout was delayed. Whilst we absolutely appreciate the inconvenience this has caused, but we genuinely believe the review you have left is not fair or accurate and does not reflect the actual situation.
problem resolved quickly
I ordered an Adobe Taura tap which was delivered in 2 days and was really well wrapped & in excellent condition. My plumber did have a problem with water leakage from the swivel spout to the body of the tap on fitting it. I emailed the supplier and Richard answered my queries very quickly. They have asked Adobe to supply & send me the necessary fittings - some rubber o-rings. Well satisfied with outcome and speed of problem sorting.
24. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Thank you for such a fantastic review, Glad to see you were happy with everything we did for you, including the product itself. We really appreciate your support so thank you very much for using us.
Terrific in all respects
In the past few months I have ordered a Bluci Rubus circular stainless steel sink/draining board and a "matching" wood chopping-board which is designed for use with this unit.
They are both attractive and functional, well-designed products.
Excellent pre-purchase advice, even during the lockdown - my emailed query was answered within a couple of hours.
The items were dispatched swiftly, well-packed, so they arrived in perfect condition.
12. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Dear Evette. Thank you for such a fantastic review, Glad to see you were happy with everything we did for you, including the product itself. We really appreciate your support so thank you very much for using us.
Customer service and response times are…Ryder maentwrog
Customer service and response times are second to none, thank you
12. Juni 2020
Bewertung ohne vorherige Einladung
I ordered 3 in 1,water filter…
I ordered 3 in 1,water filter replacements for my pronteau tap -
The wrong ones have arrived But actually it was my mistake and I have a 4 in 1
Complicated piece of equipment..!
Sinks-taps.com are sending the correct 1 , with no problems And prompt service
Caroline Hubbard
8. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Thank you for the amazing review and taking the time to leave us feedback. Its incredibly uplifting for all our staff to receive a positive review in such difficult times. Regards John
no response to urgent email due to leak in tap
I understand the issues with Covid and staffing as i work for the NHS, but i have emailed numerous times but i have had no response at all.
My tap in under guarantee and is leaking. The plumber I called could not fix as a sealed unit on the tap, so I tried to contact Sinks-Taps. No phone line but was told to email. I did this on 14th And 16th of May but still have no response. I explained that I have a leak under my sink and it needs to be fixed urgently. Still waiting ......
1. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Hi James. We have no record at all of any outstanding emails with your name. I'm not sure what email address you are using but we are managing to answer all emails within a maximum of 2-3 days (due to reduced staff and extreme numbers of emails). You can also contact any member of staff through Live Chat on the website. If you would like to email info@sinks-taps.com today with your contact details, product issue and proof of purchase, I can look into it straight away for you. I will also ask our IT team to check all Spam/Junk folders just in case your enquiry has been stopped from being delivered.
Great service
Great service. Responded to my email straight away. No nonsense efficient service. Would definitely use them again, and recommend them to anyone.
28. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Thank you for the amazing review and taking the time to leave us feedback. Its incredibly uplifting for all our staff to receive a positive review in such difficult times. Regards John
I am very pleased with the sink I…
I am very pleased with the sink I purchased as so difficult to obtain this colour.
Purchase was straightforward and delivery made in good time scale.
27. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Thank you for the amazing review and taking the time to leave us feedback. Its incredibly uplifting for all our staff to receive a positive review in such difficult times. Regards John
Antwort von sinks-taps.com
Hi Howard. Thank you so much for leaving a positive 5 star review for us. Your support is appreciated and we are glad you were happy with the products and the service we provided.
Love the tap
Love the tap and came on time. Well packed.
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Hi Lorna. Many thanks for leaving a positive review. Really appreciate your feedback and great to hear you love the tap and the service!
Filter tap
I think this is at least the second review I've been asked to complete. My experience with sinks-taps is excellent. Delivery as planned, the taps look and work great. The tap is a filter tap and the taps are below the swan neck. This seems to work better than those taps that are above the swan neck. These just seize up in our hard water area. Trustpilot reviews take longer than I would like.
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Hi Derek. Thank you so much for taking the time to complete a review. We appreciate the time and effort this takes and can only thank you, genuinely for your support. Our automated system sends you the option of leaving feedback on a number of independent review sites, so apologies if you have already left one elsewhere.
Perfect service and quality
perfect tap, prefect quality and perfect service... what more could I ask for or add.
Just perfect:)
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Dear Mr Watkins. Thank you for such a fantastic review, Glad to see you were happy with everything we did for you, including the product itself. We really appreciate your support so thank you very much for using us.
Excellent taps and clear installation…
Excellent taps and clear installation instructions + all necessary connectors.
26. Mai 2020
Bewertung ohne vorherige Einladung
Great service even in lockdown
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Thank you for the positive review, All our staff are trying very hard to continue looking after customers in these very difficult and challenging times.
Always fully take out of box to check on arrival !!!
Looked over sink and tap when arrived, stored safely,had no kitchen for nearly 2 months the job was just started whilst Covid was just kicking off !! Fitter was doing the job and his men when he could and when work men were allowed and available. When sink and tap were finally fully opened again tap was ok but the sink had a slight bend on one corner and after fully taking out of the box the inner cardboard was also damaged , looked like it could have been damaged in transit,was my fault because I should have fully taken out of the box but didnt , sink and taps were no way going to do anything to resolve the issue , will always now take everything out of a box fully and not just open to look !!
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
HI Carol. We are really sorry that we couldn't do anything about this. We do highlight that all products should be checked carefully within 48hrs of delivery. All products are checked here before being dispatched. In the rare case they get damaged in transit, we have to make a claim within 48hrs. This is simply due to the fact that if the product has been on site for weeks before a damage claim is made, the couriers will say the product could have easily been damaged whilst there and not damaged in transit. We did attempt to make a claim but were refused due to the timescale. It is very common, particularly on low profile stainless steel sinks to get damaged whilst being moved around a building site. As a gesture of goodwill, we would offer to provide some additional discount on any other products you may need in the future.
Good site very reasonable delivery fast
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Hi Jennifer. Many thanks for taking the time to leave a positive review. We value your feedback and appreciate your support in using the sinks-taps.com website!
Great product received in good time…
Great product received in good time considering the difficulties faced with COVID-19.
Would definitely buy from again.
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Hi Billy. Really appreciate the positive review and fabulous to hear you would buy from us again. We look forward to hearing from you again in the future.
A very quick response new parts sent…
A very quick response new parts sent quickly first class
20. Februar 2020
Bewertung ohne vorherige Einladung
Antwort von sinks-taps.com
Hi Michael. Glad to hear we followed up your issue with the fast delivery of new parts. Thank you for the positive review and we hope to see you again in the future.
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