Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Mehr ansehen
Unternehmen hat geantwortet
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Mehr ansehen
Unternehmen hat geantwortet
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Simplyhealth
Vom Unternehmen geschrieben
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessKontaktinformationen
Andover, Vereinigtes Königreich
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.5
Hervorragend
4986 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Very helpful customer services
Very good automated service to get my policy number. Then when the advisor (Lara) was available, my account issue was resolved in minutes. Really happy with the support I was provided!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Mr G,
Thank you for your wonderful five-star review. We're so pleased to hear that our automated service was helpful and that your account issue was quickly resolved by our advisor. We truly appreciate your kind words about the support you received.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Processing a claim
Easy to process the claim on the website
Kept up to date with process
Quick and easy payment
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Julie,
We're so happy to hear that our online claim process was easy for you and that we kept you informed every step of the way. We appreciate your positive feedback on the quick payment too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
There when you need them
There when you need them, settles bills quickly, gives me peace of mind.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Marilyn,
We're so pleased to hear that we provide you with peace of mind and are there for you when you need us. Thank you for your wonderful 5-star review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Antwort von Simplyhealth
Hello rav,
Thanks for awarding us with five stars, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health are a really good company…
Simply health are a really good company and make claiming very simple. Psi’s on same day . I fully recommend them.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Maria,
Thank you for your wonderful review. We are so pleased to hear that you find our claiming process simple and efficient, and that you would fully recommend us. Your positive feedback means a lot to our team.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I love Simplyhealth
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler plus the online consultations are easy and fast to book into. Ive even received free financial advice and discounts on the gym and other health benefits
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Lucy,
Thanks so much for your fantastic five-star review. We're thrilled to hear how easy and efficient you find our platform, especially with your recent claim. It's wonderful to know that our online consultations and additional benefits are also proving valuable to you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
The process was quick and easy to…
The process was quick and easy to complete.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Coral,
We're happy to hear that you found the process to be quick and easy to complete. We appreciate your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply Health Customer Support. It's not good.
I have been with Simply Health for years. It's all changed. Not for the better. There is no obvious and clear phone number displayed on the website to call them on. I had to trawl through pages and pages of waffle and found a phone number in the 'bereaved' section where they must have to advertise a phone number by law or something. Then you get through to an AI Support robot and if you don't have your policy number to hand you have had it. You are not going further forward. After faffing around with the robot for 5 minutes I then got put through to a person. I was calling them to chase a claim as I had not heard from them and it was 6 days after I made the claim. I then got this sorted but only after finding they could not read the 'statement; I had submitted outlining the dental work I had last week. Thank god I called them to chase this. I then logged onto my account to see if I could locate my policy number which I could not. I had to ask the person I spoke to for my policy number so I could make a note of it. The whole 'support' environment is now set up to avoid speaking to customers directly as much as possible (and to make it as difficult as possible to get through). Because of my experience this morning I am now going to look at other Dental Plan providers and the only criteria I will base my decision on is whether that company has people who pick up the phone and speak to you straight away to deal with any enquiries or policy details.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello BAM,
I'm sorry to hear of your unhappiness with Simplyhealth.
Our Customer Service helpline number can be clearly found on our website with just two clicks. On the Home page, click 'Contact us', then scroll down to 'I'm an existing member' You will then be presented with three contact options. Live chat, online form and phone.
All of our calls are answered by a digital assistant who is programmed to answer many queries in the first instance but will recognise if the caller asks or needs to speak to an advisor.
Your policy number can be found very easily too. Click 'My account' on our website then log in the usual way. Click Policy, then Details. Your policy number will be shown there.
In respect of your claim, if further information is needed to validate a claim, comments are left on the claim entry and an email is automatically generated. You would be prompted to log in and view the comments left on the claim entry. I'm sorry if you were not aware of this.
Should you wish to discuss this further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Good customer service with quick…
Good customer service with quick response.Simply health app is easy to use and easy to check your insurance details and claims. Simplyhealth also offers health and other discounts. I went with Simplyhealth as information was clear and app was an easy introduction to dental insurance
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Donna,
Thank you for your fantastic five-star review! We're so pleased to hear that you find our app easy to use and that our customer service has been helpful. It's great that our clear information made choosing dental insurance straightforward for you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Super efficient
Super efficient, quick payment easy to use website
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello,
We're so glad to hear you found our website efficient and easy to use for making your claims and being reimbursed. Thank you for your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent Experience
I've used Simply Health for many years. They are always fair and pay promptly and with minimum fuss, unlike other providers I have used before! I will continue to use and recommend them
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Joanne,
We are so pleased to hear about your positive and long-standing membership with us. It's wonderful to know that our prompt and fair service makes a difference, and we truly appreciate your continued trust and recommendation.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Customer focus high on the agenda
Customer focus high on the agenda, have been with Simply Health for many years with no issue
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello John,
Thank you for your wonderful 5-star review! We're so pleased to hear that our focus on customers has been consistently positive for you over many years. Your loyalty and positive feedback are truly valued.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Push back on the AI chatbot to get a human.
I had account issues and made contact through the live chat - turned out I had a whole other policy I didn't know about and Charlotte was able to get me registered with my up to date details so I could put a claim through before the policy renews.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Nathan,
Thank you for your wonderful feedback.
It's great to hear that our team was able to help you resolve your account issues and ensure your policy details were up to date, allowing you to make a claim. We're delighted to know you had such a positive experience.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Efficient and Fast
I can’t believe how efficient Simply Health are and how quickly they pay your claim.
Submitted claim at 12-39 and received notification that claim had been paid at 12-45.
A very easy and simple online process.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Brian,
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear how efficient and quick our claims process was for you, and that you found the online experience easy and simple. We truly appreciate your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent servuce in the end.
The downside was that it was the second day I had try to speak to someone as having waited some considerable time on the first day.
Having said that after getting through to Louise the service was excellent. She was EXTREMELY patient and and reassuring with her assistance. Please pass on my gratitude to her.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Peter,
Thank you for taking the time to share your feedback. We sincerely apologise for the extended wait times you experienced initially. We're truly glad to hear that once you connected with our team, you received excellent service. We will certainly pass on your gratitude to the individual you mentioned.
Best wishes
Esther
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Didn't like waiting 40 minutes on the…
Didn't like waiting 40 minutes on the phone to talk to someone as chatbox didn't understand the request to cancel. Only achieved by emailing as nobody picked the phone. Not customer friendly.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Pat,
We sincerely apologise for the frustrating experience you had with our phone and chatbot services. We understand that waiting 40 minutes and then needing to email is not ideal, and we are actively working to improve our response times and chatbot functionality to ensure a smoother process for everyone.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
incorrect settlement /bad customer service
I am very disappointed with your customer service. It is deteriorating rapidly. My claim was settled incorrectly and I had to make repeated calls to resolve my claim. I then receive an email stating it is a ex gratis payment! never received the call back from advisor .
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Indy,
We're very sorry to hear about the difficulties you experienced with your recent claim and your disappointment in the level of service you received.
We take your feedback seriously and would value the opportunity to investigate this further and address your concerns.
To enable us to look into this for you, please kindly contact us directly, please email us at: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Great customer service and very easy on…
Great customer service and very easy on line site. Excellent claims and payment processing very quick.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Helen,
Many thanks for your great review. We’re delighted to hear how pleased you are with our customer service and that you find our website and claims process easy to use.
It’s also wonderful to know how pleased you are with our overall clams process.
Thanks again, we really appreciate you taking the time to share your experience.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Really easy to make a claim
Really easy to make a claim. Uploading the receipt enables all the info regarding the company to be added automatically. All I had to add was the cost and treatment name. Confirmation emails that payments has been approved is always almost instant within 2 days of claiming and payment comes within a week. However the only thing I don’t like is the automated service when calling Simply Health - it’s not easy to speak to a human.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Maggie,
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you found the claims process quick and easy, particularly the receipt upload feature, and that your claim was approved and paid promptly.
We’re sorry to learn of your disappointment with your recent experience contacting us, primarily with our digital assistant.
All customer feedback is extremely valuable to us and a fantastic insight to any potential service improvements. To provide any further information or to enable us to review your experience and address your concerns, please kindly email us at: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Very Impressive!
Very impressive! I saw my consultant this morning and I’ve just received an email to say my payment has been approved and is being reimbursed. I think that’s amazing customer service
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Mrs Willoughby,
We're delighted to hear about your positive experience with us and the quick assessment of your recent claim.
Our aim is for our claims process to be easy, efficient and convenient for our customers so your feedback was wonderful to read.
Thanks again for your kind words.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.