Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Mehr ansehen
Unternehmen hat geantwortet
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Mehr ansehen
Unternehmen hat geantwortet
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Simplyhealth
Vom Unternehmen geschrieben
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessKontaktinformationen
Andover, Vereinigtes Königreich
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.5
Hervorragend
4986 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Such a user friendly app
Such a user friendly app. My invoice was imported the relevant details extracted, claim acknowledged and confirmed in under 2 hours.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Had an issue loading an invoice
Had an issue loading an invoice, sorted by chat. first issue I've ever had and I normally hate using chat, but this was excellent service.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Paige Lee-An was very knowledgeable and…
Paige Lee-An was very knowledgeable and helpful. Me problem was sorted professionally.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Reply to questions quickly
Reply to questions quickly, I do think their website/customer could be a lot better and user friendly
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Alex,
Thank you for your review and it's lovely to hear you're happy with the speed in which your questions are answered.
In regards to our website, we welcome any feedback and suggestions on how we can make our platform better and more user friendly.
Please email us at customer.services@simplyhealth.co.uk with your suggestions and observations. We will then forward these to our digital team for them to look into further.
Kind regards
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I made a claim online
I made a claim online, the process was easy and within a few hours I was told that my claim was successful and had been paid. What a service!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Susan,
We are so happy to hear how easy you found the online claim process and that your claim was paid so quickly. Your positive feedback is greatly appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I spoke with Andrea on 1/10/2026
I spoke with Andrea on 1/10/2026, she was exceptionally helpful, professional and understanding. I couldn't have asked for a better service from Simply Health.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Jane,
Thank you for your fantastic five-star review. We are so pleased to hear about your positive experience and that our team member provided such helpful, professional, and understanding service. We appreciate you sharing your feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great customer service
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). While she should have been finishing at 5pm. She spent a good half hour assisting me with all, getting my 30+ year old account out so it is all working properly now (as there have been so many changes since I set the account up). So thank you to Michelle and Simplyhealth for helping us on our way with our health & financial health, re our plan. Great customer service and easy claims with prompt payments.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Chris,
We are so pleased to hear about your positive experience with us. It's wonderful to know that the advisor was able to assist you with your query. We are committed to ensuring our customers receive excellent support, and we are glad we could help you get everything in order for your health and financial well-being. Thank you for sharing your kind words and for recognising our efforts.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Insurance the correct way.
What simply health promise you is what happens, I went for my dentel treatment today, Sent my invoice by email.
And was paid out same day.
Brilliant work simplyhealth
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello John,
We are really happy to hear about your positive experience with your recent claim and our prompt payout process. We always aim to deliver on our promises, and it's wonderful to know we met your expectations. Thank you for sharing your feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very easy app
Very easy app, from the claim to payment. Easy & seamless. I've been with them for ten years plus. Thoroughly recommend them.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello David,
We are so pleased to hear you've had such a positive and seamless experience with us for many years, from claim to payment. It's also lovely to hear you would recommend us.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very helpful and provided me…
Sam was very helpful and provided me with info i needed. Thank you 😊
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Alison,
We're so pleased to hear that our team member was able to provide you with all the information you needed. Your kind words are truly appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Complicated Health!
Sadly, Simply Health has become super-complicated.
It refuses to recognise my Touch ID, despite my setting it up many times.
It's reluctant to even display current or past claims because its software won't move between policies.
There are still real humans behind the scenes but we have to keep shouting at the AI system till it lets them speak to us.
That said, the actual humans are lovely.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Wizard,
We appreciate you taking the time to share your feedback regarding your recent experience. We are truly sorry to hear about the difficulties you've encountered with accessing your policy and claims information. We also understand your frustration with our AI system and the effort it takes to connect with our team. We are actively working to improve our digital platforms to ensure a smoother and more intuitive user experience for everyone.
In order for us to look into your concerns fully, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. We would need to see screenshots of any error messages you're getting in ordr for our IT department to work on a solution for you.
Kind regards
Esther
Customer Relations
Simplyhealth
I am really happy with Simplyhealth as…
I am really happy with Simplyhealth as they make everything easy to do and my claims are dealt with very quickly!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Patricia,
Thank you so much for your wonderful five-star review. We are so pleased to hear that you find our processes easy and that your claims are handled quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
A mistake had been made at the optician…
A mistake had been made at the optician Katie helped by listening to what had happened and explained the claim had been approved based on the original receipt but thanked me for bringing the mistake to there attention.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Simon,
We appreciate you sharing your experience and bringing this to our attention. We are glad we could clarify the situation regarding the claim approval and the original receipt.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Prompt payment of claims.
My claim was paid the same day I put it in.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Veronica,
We're so happy to hear you're pleased with the speed in which your claim was processed. We appreciate your positive feedback and the five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Lucy for an Award, she was exceptional.
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she went over and above to resolve the issue. She was patient with my son (Special Needs), whilst speaking to him about giving consent for me to deal with his Plan. She was informative and about my policy and explained it in detail so that I understood what it was I had in my Plan, and she did this whilst being very friendly from start to finish.
Keep up the good work.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Mrs Simpson,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team member was able to provide such exceptional support in resolving the issue with your Health Plan. We truly value your kind words regarding their professionalism, helpfulness, and patience, especially in ensuring your son's consent and clearly explaining your policy details. Thank you for sharing your valuable feedback which will also be passed on to Lucy and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Brilliant response from simply health
Brilliant response from simply health. Claim was approved within 24 hours. Would highly recommend the service.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Sukhjinder,
Thank you for your fantastic review and for awarding us five stars. We're so pleased to hear that you're happy with the speed in which your claim was approved and that you would highly recommend our service.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply healths is great as you get…value for money
Simply health is is great as you get older more things go wrong,and the extra money helps with the expenses,I still haven't used all the have to offer
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Teresa,
Thank you for your 5 star review, we're very proud to be supporting your with your everyday health costs and how valuable this is for you.
Please ensure to fully utilise your plan, if you have any queries in relation to your plan, entitlement or anything else, please don't hesitate to contact us: https://www.simplyhealth.co.uk/contact-us
Thanks again, we really appreciate your positive feedback.
Best wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Antwort von Simplyhealth
Hi Mrs Stonehouse,
Thank you for your kind words and 5 star review.
We really appreciate your feedback.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Too long to wait on the phone and…
Too long to wait on the phone and messages don't get answered even through the app
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi,
Thank you for taking the time to share your feedback about your experience contacting us recently. We're very sorry that you had to wait longer than expected when you contacted us and for any inconvenience this caused.
It's important to us that our customers get the support they need. We would like to look into your experience, ensure your questions are answered and address your concerns, to enable us to do so please kindly contact us at: customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Lady was really helpfull and stress free
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Penni,
We're so glad to hear our team member provided such helpful and stress-free assistance. We truly appreciate your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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