Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Mehr ansehen
Unternehmen hat geantwortet
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Mehr ansehen
Unternehmen hat geantwortet
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Simplyhealth
Vom Unternehmen geschrieben
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessKontaktinformationen
Andover, Vereinigtes Königreich
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.5
Hervorragend
4991 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
I used to believe in this company whole…
I used to believe in this company whole heartedly but they have penny pinched their way into losing our custom! We decided to take our reading glasses prescription to a cheaper online site as money was tight and this company refused to pay a paltry £4.50 claim- well done, thats just lost you £415 a year! Way to run a business!!
Ive already had your 'final response' in the matter and been told not yo contact you anymore! So no point me sending the proof to you again. Just happy to be leaving you. I have sent the complaint to the ombudsman instead to review- sad your company cannot sort yourselves
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Lorna,
I'm sorry to hear of your unhappiness and that you have chosen to leave Simplyhealth as a result.
In order for me to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Ross was quick to support & I…
Ross was quick to support & I appreciated his time. :)
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Kerry,
Many thanks for sharing your experience of talking to Ross. He and his manager will be very pleased to read your comments. Thanks also for the 5 stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Ross helped me out quickly and…
Ross helped me out quickly and efficiently with my claim. I had a hospitalisation claim approved at the incorrect amount which I was confused about. I went onto their chat to see why this was the case and see if I was missing anything. It seemed as though the claim was misread and he sorted it immediately! Very happy, thank you!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Summer,
Thanks so much for your wonderful review and I trust you are on the road to recovery.
I'm pleased to hear you found Ross so helpful and he was able to resolve your query so promptly. Ross and his manager have been made aware of your feedback and I'm sure they'll both be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
5 stars
We are members, Myself and my husband though his work place at Asda.
I have just been in a customer service chat with Dot. Very knowledgeable,kind and sorted my quirery straight away.
We have only used. Optical. Dentist. Podiatry and hospital admissions but so far these have been very good. Prompt payment and good customer service.
I would recommend simply health especially this day and age when people are on a tight budget. Not expensive to use, taken straight from your salary so it's not missed on a monthly direct debit. 5 starts given.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Adele,
Thanks so much for your amazing review. It's wonderful to hear how happy you are with the service we provide and that you are enjoying the benefits of having the plan to help with your everyday healthcare costs.
Thanks also for the lovely feedback regarding your interaction with Dot. I've passed your comments on to Dot and her manager who I'm sure will be delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service
Excellent service. Claim accepted and paid in minutes.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Christine,
Many thanks for sharing your claiming experience and awarding us with five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent as always
Excellent as always. Have never had a claim paid so fast . Brilliant dealing with them
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Christine,
Thank you so much for your wonderful five star review. It's lovely to know you are happy with the speed of our claiming process.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Easy to contact and quick to reply
Easy to contact and quick to reply
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Luke,
Many thanks for leaving us a lovely review. We strive to provide five star service and welcome any feedback on how we can achieve this.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I had to submit my claim three times in…
I had to submit my claim three times in June and still did not get any response .Then i submitted another claim and still did not any response in July
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Eileen,
It's disappointing to hear that you've never had a response in regards to your claims.
In order for us to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Quick, easy and value for money
I've been with Simply Health for many years and they keep me up-to-date with options and claiming is really easy and very quick.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Lesley,
Thank you for your lovely review and long standing loyalty. I'm really pleased to learn that you find claiming really easy too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have been a member for 12 years now
I have been a member for 12 years now, I would recommend Simply Health to all my friends as they are so helpful and such a quick payout.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Friend of Ted,
Thanks so much for your great five star review.It's lovely to hear how happy you are with the service we provide and that you would recommend us.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Antwort von Simplyhealth
Hello Z Toth,
I'm sorry to hear you're unhappy with Simplyhealth. All submitted claims will show on your portal so I am unsure why yours has gone.
In order for us to investigate this further, please email us at customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code.
Kind regards
Esther
Customer Relations
Simplyhealth
Great service very polite and quick…
Great service very polite and quick service
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello s,
Thank you for taking the time to award us with five stars, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
My request for paper claim forms was…
My request for paper claim forms was dealt with promptly. Let’s hope Royal Mail is as swift.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi ME,
Thank you for taking the time to leave us a lovely five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent customer service
Excellent customer service. For over twenty years I have always received access to knowledgeable and sincere team members.
Claiming is straight forward and payment is swift and very family friendly.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello SK,
Thank so you so much for your amazing review and your long standing loyalty. It's great to hear you find our team knowledgeable and sincere. I'm also pleased you're happy with our claiming process too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Issue with payment as i submitted twice…
Issue with payment as i submitted twice due to computer glitch. Problem fixed swiftly on online chat. A rare thing these days
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Amanda,
Thanks for your lovely five star review. I'm pleased to hear your claims issue was identified and resolved so swiftly for you.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent customer service
Excellent customer service polite & helpful staff would highly recommend taking out a policy with Simplyhealth.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Wendy,
It's so lovely to hear you find our Customer Service team excellent and polite. It's also great to know you would recommend us. Thanks also for awarding us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Revised claim
I contacted Simply Health because I hadn't spotted that the scanning system had selected an incorrect claim amount. The person I dealt with was very helpful and did not waste time putting a note on my file - which should lead to the claim being revised to the correct amount. Very efficient and helpful.
Audrey
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Audrey,
Many thanks for your wonderful five star review. I'm so pleased to hear you found the advisor so helpful and was able to provide you with a resolution so swiftly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Brilliant service
Brilliant service. Easy to use and very clear on benefits.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Elizabeth,
Thank you so much for leaving us a great five star review.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Really helpful staff
Really helpful and polite and too the point of the matter
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello David,
Thank you for sharing your experience of interacting with our staff and I'm pleased you found them really polite and helpful.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Slow review
I put in 2 claims within minutes of each other, one got approved the next day the other one they took 5 days to tell me the receipt isn't clear. Leaves me thinking surely you would look at both claims at the same time. Over a week now and still waiting for approval. Never been this slow on the past.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Paul,
Each time you submit a claim, it is classed as one piece of work and enters into the queue. Each piece of work is managed independently. The majority of claims go through our automated system, however, on occasions, claims are manually processed which can a little while longer.
In order for me to look at your claims in more detail, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
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