Ship It Appliances Bewertungen 

Very quick delivery of an induction hob, very good price, I would highly recommend ship it

Six days ago I put a negative review on this company regarding a pair of chrome sink taps which were purchased in 2017 and came with a 15 year guarantee. The chrome on the outlet pipe has become pitted and left black marks on it. Within 24 hours of this review I had a response from them requesting copy of original receipt so they could resolve the situation to my agreement. I sent in receipt immediately as requested and to date I have had no response. I have tried telephoning their Customer Services but no one answers the phone. Tried again this morning - no answer so sent email with copy of receipt again. but their replies seem to be worth nothing at all. If you have any sense you will avoid this Company. I would have liked to have giving them credit for immediately sorting the problem as promised but unfortunately I cannot do so.
You have requested more details so here they are - on 30 July 2017 I purchased a pair of Reginox Elbe polished chrome twin lever kitchen sink mixer taps. Order No. 0000158202 which came with a 15 year guarantee. You have been told that these tapes - the chrome on the arm of the taps have become pitted leaving black marks on the arm. You have been provided photographs of the taps and also a copy of the original order/receipt, following your request to resolve the situation. Since then you seem to have been in denial of this information. And now you are intimating that I am lying. If you wish to replace the taps under the Guarantee then I will accept, or you return the money I paid for the taps and I will buy elsewhere. This is my last offer.
Guarantee then I will accept

IMO - Do not go near this company. They advertise on the B&Q app.
Did not deliver a dishwasher on ‘Free Next Day delivery’ did not deliver it 11 days later. Wrongly refused a refund 8 days after the Free next day delivery. Agreed to a refund finally 2 weeks after purchase. Still waiting for refund 24 days later. Now say I’ve got to wait 7-10 days. Totally breaks my consumer rights yet B&Q still advertise them too. Avoid avoid avoid.

Prompt delivery good prices like all online shops should be

Was easy to order and next day delivery. Product was good

Good price and very prompt delivery.
Second time we've used Ship it Appliances and wouldn't hesitate using them in the future

I have now submitted two requests for details on a replacement fridge door shelf.
First one over a month ago and the second a fortnight ago without a response yet.
Shambolic as there is no number to call or even third party suppliers suggested for spares.
Complete joke!
Looking at other reviews I'm guessing no one from the company ever looks at these as not one I have seen has had a response.
One of the few companies I've seen that don't respond and how they've managed a 3.9 rating is beyond me.
My search for the shelf goes on.....

Professional service, quick delivery and response to my query was quick and very helpful

Haven’t had it fitted yet but looks great and I think probably the fastest delivery I’ve ever had thanks

Easy to order. Good choice of appliances and prices to suit budget.
Delivery very swift. Well packaged.
Not yet installed so cannot comment on actual product yet but looks well made and will look nice in kitchen

Recently ordered an appliance from them. Dpd delivery driver informed the package had some broken glass inside so returned the package to the depot. Rang the company who informed me they did not have a replacement and I would have to wait until dpd returned the package to them. Even though they knew the item was not delivered to me and was at the depot of the delivery company. How is it fair to make me wait for refund until it returned to them. As I have no control over when the package is returned. The whole customer service is truly awful. Do not buy from them.

I ordered a freezer from shop it, it came damaged and had been dropped. The customer services staff Isobel and Sarah were brilliant and ordered me a replacement. That came damaged and dropped as well. So I asked for a full refund. The freezer was collected on the 23/12/2025 and I'm still waiting for the full refund. I have rung for the 3rd time on 22/01/2026 and I have been told I should get the refund in the next few days 😞

Product has not arrived 2 days after delivery was due.
The phone number for the company does not work.
Customers services have not replied to emails for 2 days running.
I have no idea whether the product will arrive
I do not advise ordering from this company

been a trade guy for a long time with SIA,fair prices good delivery, good guys, happy

When I ordered a large upright freezer, from ShipIt Appliances,on 4th January, the delivery was said to be happening on Wednesday 7th with no option to change or decline that. Next thing I get a message to say it would be coming on Tuesday 6th – to avoid a wasted delivery, I sent various messages to make it clear I would be in Birmingham on that day & unsure when I would be back because of the forecasts of snow. Any intelligent person would have halted any delivery until I got back as I had requested. It appears from a card that was left that a delivery was still attempted on Tuesday – I was not here! Then instead of contacting me when I had passed my phone number on, it showed on Amazon’s site as having been delivered yesterday (Wed) and signed for by me – IMPOSSIBLE as I was unavailable. However now having managed to get home earlier this afternoon (Thursday), I put the dog out in the garden only to find that the couriers had forced my side gate open and left the freezer on my path down the side of the house. Not only having damaged my gate which was closed because I am 81 years old and arthritic; living alone, my security is very important. There is no way I will accept any electrical item that has been left out in the wet.

The only way I expected to have this disaster resolved was for ShipIt to arrange to fetch the sodden package back ASAP with an instant refund to be forthcoming stat.

On 13th January when I was outside putting the dog out, I looked round the side of the house only to discover that after a whole week of standing out in snow & heavy rains, the sodden freezer had gone – no prior warning from the courier!!

Clearly the freezer had to be returned to ShipIt before I could get my refund but now another week of waiting, yet again, and I’m asked to be patient. NO, I have had it with being patient – this is getting totally even beyond just unacceptable. As a pensioner with several hundred pounds out of pocket & nothing to show for it and I am supposed to continue being patient – NO, NO, NO. I have never had such appallingly non-existent customer service from any other company – ever! Initially the courier DX Delivery was totally at fault for leaving an electrical item outside when they had been advised I would not be at home, but now the supplier had a responsibility to chase the whereabouts of the freezer in order to release my refund. One could say from the wholly inept treatment from both of these companies, the partnership between ShipIt Appliances and DX Delivery is a marriage forged in Hell.

So now I am exhausted, frustrated, have no freezer and am STILL out of pocket by over two hundred pounds. There should be the possibility of giving NO stars.

Fast service

Poor Quality, warranty not honoured
Sink failed after less than 2 years Use
when approached i was told warranty does not cover without any sort of investigation

Great product, good price.
Delivery wasn't great though, item left on the doorstep in a damaged box. We have a ring doorbell and someone was at home so unsure why they didn't bother using it.

Ordered tumble dryer great job done only problem was delivery they messed us about but can't fault ship it appliances

I could not believe when I opened my freezer and it was damaged these products are meant to be legally checked before giving us to the customer in this case it's definitely not which now means a investigation which will probably take a week then to wait for a new one This could probably take 2 weeks without any fault of my own I hope that is a compensation scheme for bad customer services like this and customize being let down how could you not notice all the damage marks