Sarason TV Bewertungen 

152
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Tv started playing up been on going for a while Terrible customer service trying to get the issue resolved with them Tv still under warranty asked for replacement they asked if I could send back... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had fabulous help from Sarason. Our TV started to play up and it was almost out of warranty, but Sarason arranged to have the TV picked up from our home, inspected it, resolved the situation fully and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We purchased four TVs for our flats and received excellent advice from Jay on comparing products ranging from 19" to 32". The best choice was the new Google model, which was on sale. Jay helped us pic... Mehr ansehen

Bewertet mit 5 von 5 Sternen

There was a fault on the first tv we had delivered but Sarason's customer service could not have been more helpful. They sent a temporary replacement within 48 hours free of charge while we waited... Mehr ansehen

Unternehmensdetails

  1. Elektronik & Technologie

Informationen, die aus verschiedenen externen Quellen stammen

Amazing value products every day. We are a trusted and recognised supplier of Bathroom TV solutions at a fraction of the price that larger retailers charge. THE UK’S NO.1 WATERPROOF LED TV RETAILER. Sarason creates stunning custom waterproof TV’s to me...


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

152 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

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4.1

Alle Bewertungen

(152)

7 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Ordered tv on next day delivery

REVIEW AMENDED.
TV ARRIVED, however not next day as per advert. This was explained as a system error. It did arrive within 24 hours of someone contacting me. Ordered tues, someone contacted me thurs, arrived Friday.
TV certainly looks the part, and although we've not plugged it into a tv aerial socket it switches on and the remote is all working fine. Had the TV arrived on time and someone had contacted me to advise it wasn't going to, then I would not have written my original review. My complaint was around delivery and lack of contact rather than the product itself.
ORIGINAL REVIEW:Ordered tv on next day delivery. No sign of it today and can't get through to anyone on the phone. No reply to my email either. If I don't hear anything tomorrow I will be claiming a refund via PayPal. Makes me wonder how genuine this company actually is!! All the good reviews appear to be written in the same style!!
If it arrives and works then I will amend my review!!

31. Oktober 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Mr Bamford

We do apologize for the trouble caused to you in this sale, our system was down for the last 5 days and the technician has only fixed all the bugs today.

Yes, we are a genuine company if you doubt our reviews or top 10-year customer service please kindly check online also Sarason eBay feedback over 5000 TV sold!

your item has been dispatched and will be delivered tomorrow via UPS.

Please feel free to contact us on 0203 0867622 if you have any further questions.

Thank you
Mark

Bewertet mit 5 von 5 Sternen

Satisfied

Ordered bathroom tv on 24/10/18 naxt day delivery i don’t think so.this review is on the delivery only,hopefully the product will make up for it.must say that they did reply to my e.mails promptly.waited 5 days now,my account still says order processing.as i said replies to my emails have been quick, now i understand the problem.thankyou for promptness and realise that is beyond their control,will review once i have recieved my product.i have now recieved tv all i can say is wow! Looks incredible and the picture is excellent.worth the hassle.

29. Oktober 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Mr Young

We really do apologise for the delay and inconvenience caused. We reply to all emails with in 10 mins please kindly check out 10 year history!

Your has been delayed due to UPS logistical issues. The order will be dispatched on the 1st of November.

We are working with UPS to resolve the issues. You are welcome to a full refund sir please kindly contact us.

We will keep you updated sir.

Thank you

Mark

Bewertet mit 1 von 5 Sternen

Had TV fitted a little over a year ago…

Had TV fitted a little over a year ago and have been unable to update channel list. Called, emailed to find fix and also need another remote as it stopped working after 3 months and still not got anywhere. Perhaps they got customer service training from same place as BT.

16. Oktober 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Adam Barry

We are very sorry to hear this news. It’s very hard to believe that our team did not respond to you solve this issue!

I am reaching out to you to help you resolve this problem for you straight away please kindly email me or call us from the contact us page.

Thank you sir
Alan

Bewertet mit 5 von 5 Sternen

Great looking product but unfortunately…

As can be expected with any item purchased there is the possibility that one, you may not like it and two, it may not work correctly. At the beginning I experienced scenario two. My star rating for this on Trustpilot was a two also (as to be expected). Having been in contact with Ravi with regards to this issue I experienced a very professional and understanding individual. Ravi was able to rectify the issue quite swiftly.

I would recommend using this company and also the product.

A word of advice to Ravi, as best as possible try to insure that all goods sent out to clients have been tested prior to shipment. This way, scenarios like mine should be largely reduced.

Thanks again.

Mr Kissick

Please see my initial comments below.

Great looking product but unfortunately I have to comment with a negative statement. The remote that has arrived does not function. I have attempted to make contact which took me through to a default answerphone service (02, etc. This does not demonstrate a professional image). An answerphone message was left and am still yet to receive a response.

First impressions.... a slight let down. Hopefully having seen this, the company will look to pull things back together and get this resolved.

4. Oktober 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Ashley Kissick

We do apologize we believe had bad customer service, we really do apologize, after a team meeting we did try to offer the best customer service and you issue was dealt with as swiftly as possible.

Please is there anything else we can do to help please feel free to contact us.

Thank you
Mark

Bewertet mit 1 von 5 Sternen

I have been speaking to one guy at the…

I have been speaking to one guy at the company now for weeks, I have been unable to call as the phone goes straight to a voicemail. The tv I purchased was not working so eventually got it sent back and now I am being ignored I am out of pocket and have no TV I really do think this is some sort of scam company as the customer service I have received is shocking and cant be more upset with how I have been treated directly from the company!

25. September 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Hayley

We sincerely apologize for the inconvenience caused to you in this sale. We have fully rectified your problem and dispatched your tv back to all working 100% with full 2 years warranty.

Please feel free to contact us at any time if you have any further issues.

Thank you
Mark

Bewertet mit 1 von 5 Sternen

Unacceptable service led to a full refund

Initially i wondered if the Sarason site was a scam with no order update, a voicemail service that could be a straightforward UK landline and lack of contact for over a week. With contact eventually made i was told the initial order hadn't been placed despite debiting my account for the product. Three weeks later i had no choice but to ask for a refund following consistent reassurances to dispatch the product that wasn't ever forthcoming. This plays right into Amazons hands with consistent and real time updates and messaging. One positive was that i was refunded immediately on asking. I'd recommend going through Amazon for new purchasers.

14. September 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Sir

We apologise but you were refunded in full as you advised us to.

sometimes our phone lines are very busy every day please feel free to contact us if we can assist you in any other way, sir.

Thank you
Regards
Jay

Bewertet mit 5 von 5 Sternen

Bathroom tv

Hi everyone. I ordered bathroom tv from them using ebay. After 16 hours my tv was ready to collect from local argos. It was really impressive.
About Price- really good compare to other brands/makes.
Everyone was telling me to buy something more expensive as the quality will be much better.
Guess what i get- a briliant tv in fast delivery with the quality of the picture - as i wanted.
With addes amazon stick I have a perfect setup for my bathroom.
I can recommend this company to anyone who is still thinking where to buy a good quality bathroom tv.
I get more than i was expected.
Well done.

27. Juni 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

We really appreciate you honesty in this review sir.

Thank you very much
Jay

Bewertet mit 5 von 5 Sternen

Excellent Customer Service

Excellent Customer Service
Extremely good to deal with. The TV is fantastic and when I had an issue, they went above and beyond to fix it. Would definitely buy from them again!

3. Juni 2018
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Thank you so much sir for your honesty.

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