Sarason TV Bewertungen 

152
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Tv started playing up been on going for a while Terrible customer service trying to get the issue resolved with them Tv still under warranty asked for replacement they asked if I could send back... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had fabulous help from Sarason. Our TV started to play up and it was almost out of warranty, but Sarason arranged to have the TV picked up from our home, inspected it, resolved the situation fully and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We purchased four TVs for our flats and received excellent advice from Jay on comparing products ranging from 19" to 32". The best choice was the new Google model, which was on sale. Jay helped us pic... Mehr ansehen

Bewertet mit 5 von 5 Sternen

There was a fault on the first tv we had delivered but Sarason's customer service could not have been more helpful. They sent a temporary replacement within 48 hours free of charge while we waited... Mehr ansehen

Unternehmensdetails

  1. Elektronik & Technologie

Informationen, die aus verschiedenen externen Quellen stammen

Amazing value products every day. We are a trusted and recognised supplier of Bathroom TV solutions at a fraction of the price that larger retailers charge. THE UK’S NO.1 WATERPROOF LED TV RETAILER. Sarason creates stunning custom waterproof TV’s to me...


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

152 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.1

Alle Bewertungen

(152)

7 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service

Mark was very polite, well explained and helpful in assisting and co-ordinating my TV installation 32” android TV Highly recommended.

11. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing fast delivery from this company…

Amazing fast delivery from this company our 22” waterproof bathroom TV arrived the next day. Overall packaging was great and after testing the unit before installation everything was as expected. Excellent

11. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Installed TV in Feb it’s now October…

Installed TV in Feb it’s now October only been able to watch it a handful of times (5 times at the most) when It does decide to work I have to turn on and chose Channel and correct volume before running a bath as it won’t work if there’s any sign of steam. The usual scenario though is that it decides to stop working most of the time however after reading reviews I’m wondering if it is the remote that is faulty. But this is the second one we’ve bought so it’s concerning if it it the remote !
When it does work sound quality isn’t great but can manage with it.

28. Oktober 2019
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Jen

Thank you for your feedback we are very sorry for the inconvenience this has caused we really wish you would have contacted us sooner to fix the issue. I would like to get in touch with you please to see what the problem is and get this resolved for you very swiftly so you can enjoy your bathroom TV.

If you could be kind enough to email or call us at : sales@sarasontv.co.uk
0203 086 7622

Thank you
Mark

Bewertet mit 5 von 5 Sternen

Order a sarason 19 inch android tv…excellent service from start to finish.

Order a sarason 19 inch android tv direct from them via telephone and paid by PayPal, the tv was sent the very next day looks a great piece of kit, but won’t be fitting it till mid December in our new house,
We emailed them for our invoice which was sent by return. It was well packed and in a plain box for security.
We read the reviews some negative in regards to poor remotes and talking to them, but I can honestly say there service was first class.
I will leave a follow up review once we have fitted and used the tv in our bathroom.
I would like thank Rafi for his professional advice and service given at the time of ordering and reassuring us on PayPal payment and giving me his personal contact number incase anything went wrong.
Great service if the tv is as good as that we will be well pleased.

14. Oktober 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Remote broke after around 3 months

Remote broke after around 3 months. Tried to get a replacement one but after initially responding to emails was later ignored and still haven’t received a new remote. TV can’t be used without one.

6. Oktober 2019
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear sir

Please can you kindly contact us as soon as possible we will gladly replace your remote control. We would never ignore customer emails or requests sir.

We sincerely apologise for the trouble this has caused in this sale.

Our contact is : 0203 086 7622

King regards
Thank you
Jay

Bewertet mit 5 von 5 Sternen

Sarason TV gives nice finishing touch to my bathroom

Great quality TV and looks the part in my bathroom and comes with waterproof remote.

30. September 2019
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear sir

I can only apologise for the inconvenience this has caused you and the frustration involved. Sir we check our emails every 5 mins and do reply within 10 mins So I’m very confused how this went on for 18months . Either way the Sarason team is always here to help and Assit with aftercare customer service. Please can you kindly contact me in person my name is Jay I will be more that willing to get this resolved as soon as possible.

Thank you sir

Jay

Bewertet mit 2 von 5 Sternen

I purchased a Sarason 19 Mirror tv for…

I purchased a Sarason 19 Mirror tv for my bathroom The TV has worked fine However I am now trying to purchase my third remote control they are absolutely crap. The remote is stored in a drawer and never gets abused. After a while, the buttons stop working and I have had to replace the remote. Trying to get the right one is a nightmare once the remote packs in the TV is useless.
Decent TV
Poor quality remote controls
I would not buy on again.
Janis

14. September 2019
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear Janis

First off all we are very sorry for all the trouble caused. We have just launched a new remote control that is much improved that the previous model, although what does help is if you could kindly Velcro the remote control to your bathroom tiles after usage this will help maintain the remote control.

We will send you a new remote control free of charge please can you kindly contact is to arrange this.

Thank you again
Mark

Bewertet mit 1 von 5 Sternen

I purchase a 22” bathroom mirror tv…

I purchase a 22” bathroom mirror tv November 2017 to install in my new extension it wasn’t installed until March 2018. we needed it for the size for the stud walls and the first fix electrics it’s therefore 15months old and used perhaps twice a week. It stopped working on Thursday the light is on but the remote won’t switch it on. I purchased a new battery but this didn’t solve it. I emailed Sarason with proof of purchase to ask about options. I was told to send the tv back to be looked at ..Im all for women’s lib but I’d have no clue how to remove the tv and don’t want to pay someone if there’s a quick fix so asked whether it could be the remote control a process of elimination seemed sensible I even asked if any authorised repairers were available to take a look ...the next email stated I was out of warranty so I was going to be charged ..the website clearly states 2 year warranty I’m well within ..the email was short and blunt I don’t expect to be treated this way ..I’ve tried calling several times and worryingly it rings out then goes to EE voicemail ..a little more customer service wouldn’t go amiss here I’m disgusted at the couldn’t care less emails I’ve received
I’ve received an email back which stated “NO we will not call you back as we are on a important project hotel development !!
It’s quite embarrassing do have to send emails to and fro like this”
Some progress though he says “ we are trying to get this resolved for you please advise when you will like the unit collected once again ?”the last email asked me to post it back myself at my expense
Further to this review ironically I was called I can honesty say I have never ever been spoken to like this ..I was told my emails were rude I was told that my £400 meant nothing as they deal with multi million pound companies and I was an inconvenience I was told I had an attitude I felt well and truly told off I was extremely upset and shocked.It was left that I had to get the tv out of the wall and they would collect and look at it.
I planned to pay someone to remove the TV but knew it would leave a mess as they are fitted flush into a wall and sealed ..I thought I’d google to try trouble shooting I tried YouTube then I decided I’d try to turn my power off at my fuse board and guess what it worked. If I hadn’t taken it upon myself to research I’d have had a massive hole in my new bathroom wall had paid someone to remove it probably needed a plasterer to make good and a cost to sarason to collect a TV which just needed rebooting ...shocking that someone couldn’t just call me at the beginning when I asked for help
I’ve since received an email from the “managing director” apologising for my experience and admitting after a meeting with his staff member he was wrong and that they were sorry it’s easy to just email after such shocking service the least they could have done was call me personally the email means nothing to me I would never ever ever recommend such a dreadful company

21. Juni 2019
Bewertung ohne vorherige Einladung
Sarason TV-Logo

Antwort von Sarason TV

Dear ANNETTE OWLES-BRYAN

We apologise you feel this way and really have tried to get this matter resolved without any inconvenience to you via email. I have just spoken to the member of staff jay and he has showed me the trial of emails it’s seems like the tone of expression in the emails from the start was very demanding and a instant result was expected ‘ when in case like this we have strait away do some troubleshooting to see what the problem is with the item being recalled. Please see this email was really shocking from your self :

Absolutely shocking you don’t deserve to be in business for 10 years.

At the end of the day we want to offer you the best customer service one of our team members has just called you and talked to you. We apologise again for the inconvenience caused in this sale. We promise to get this resolved ASAP.

Thank you
James
Sales manager

Bewertet mit 5 von 5 Sternen

I have had 2 Tvs from sarason both 32"

I have had 2 Tvs from sarason both 32"
I found the service efficient and polite from the management jay
When ever I have had a problem with the remote they have dealt with it effectively and efficiently by sending me replacement
They also have kept in touch to make sure everything is ok and I'm happy with my product.

8. Februar 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really pleased with our 19" bathroom…

Really pleased with our 19" bathroom TV. Has really been a talking point for friends coming in to see our newly refurbished bathroom.
Fast delivery after ordering on eBay. Would be happy to use Sarason again and would recommend to my friends and family, which I would not do unless I was confident in the service and the product.

7. Januar 2019
Bewertung ohne vorherige Einladung

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