rijo42 Bewertungen 

Honest review from a small family ran business.

Good sales team, good engineers, extremely poor customer service. All of their 5 star trust pilot reviews are from when setting up new machines, they bribe you to give them a top rating. They tried to pressure us into it when it was being installed but we always like to wait to see over a period of time,. and I am glad we did!

Cutting an extremely long story short, my Father owned a touch button coffee machine for 6 years prior to me taking over the shop with no major issues. When I took over in 2021, we upgraded to their state of the art fresh milk coffee machine. We have had nothing but problems with this machine. We are being blamed for missed cleans, only approx. 10 over the 4 year period. Their own engineers say one thing, their development managers say another.

Do not be fooled by their fantastic sales team. Stay clear of this company. As soon as something goes wrong, they lay the blame on the user and take no responsibility.

By seeing some recent reviews, it looks like we are not the only business this has happened to.

Can't speak highly enough from the initial sales enquiry with Shaun, Sharon in sales and Mark the head engineer who are all a huge credit to the business! Very knowledgeable, professional and can't do enough.
Quality, turnaround and install of the machine that hasn't missed a beat...On our open day did 330+ drinks!
Ordering and delivery of stock is seamless and next day with time slot updates.
Oh and the coffee isn't bad either! Although the hot chocolate is proving a real winner!
Damien Harris
Director of BOBHEAD Ltd Rawtenstall

Been using Rijo for the last three years. The coffee is amazing all my customers comment on how much better it is than the other coffee retailers. Love the deluxe chocolate! Wonderful staff and excellent service very responsive to any problems and an excellent service team.

What can I say about my experience with Rijo42
On the day of install some parts were missing so the gent installing could not run a test in the machine and the parts were sent later
When the machine was ready to use the filter was full of sediment and needed flushed and ended up with a salesman on a video call to an installer as they were too busy out of area for the time to fix it

When ordering products I was charged incorrect amounts by my allocated sales team member and to top it off today they have taken £188 for goods in a direct debit they have set up I never even knew about (or any goods I have ordered)

Daniel Bush our accounts manager is fantastic. We had what we thought was a faulty brewer which would have cost us a lot to replace. Daniel came to check on the machine the same day and diagnosed the issue as a blocked tablet slot and took the time to persist in clearing the built up blockage and saved us costs in engineer callouts and unnecessary parts. Great service all around.

Coffee beans overpriced and tasteless it's watery. My usual coffee that I have been purchasing for over 5 years closed. They recommended this company, I cannot imagine why, I set my delonghi to extra strong it made no difference. I kept getting a very bitter taste when I finished drinking, I had to eat a mint. Luckily I still had some of my previous coffee I will not be buying any further orders from this company

We purchased one of these machines which we paid almost 6K for which included a service agreement. With this company you have to purchase their own coffee which we did, we had two machines for two different businesses so already had sufficient stock.However another business with a Rijo42 machine were closing and we purchased their coffee which lasted us sometime. Not long ago we had a problem with the machine (which was supposedly covered by a service agreement) when we rang to say we had a problem with the machine the rude woman on the phone said you havnt bought anything of us for sometime. We explained we had bought stock from a business that had closed and we were basically called liars. The rude woman said that we would need to pay an engineer call out fee of £170 and then if the fault was ours we would have to pay for the repairs etc. We once again explained we had bought Rijo42 from a company that had closed and again we were more or less called liars. The fact we had spent 6K with this company had no relevance they just basically more or less called us liars. This company are quite happy to take 1000s from you but once you have a problem they do their best to wriggle.out of everything they promised you when you sign up with them. We are sat with a machine that we paid 1000s for that is now of no use. There are probably better companies out there oh how I wish we had done our research before getting involved with these robbing lying bàs*ards. Avoid this company as they will eventually rob you, treat you like something they just trod in. They have no customer service skills unless they are taking money from you. I put a review on their Facebook page and guess what they blocked My advice is deal with this shambolic company at your own risk. You will lose.out in the end.

I was with my mother-in-law from New Zealand and saw a sign in a small town advertising the real spirit of coffee. After a couple of sips I looked at her and was quite surprised when she said “let’s try somewhere else” and we left our coffee cups full and found a place near by with a proper espresso machine with good beans and new what they were doing. The coffee was awful. I won’t be trying again.

We have just had our brand new machine fitted, Shaun Gibbs was amazing from start to finish! Explained all! Got us an amazing deal we can’t thank him enough! Top quality product!
Here to our partnership with Rijo! ☕️

Great product and service from start to finish sales manager Steve was very helpful and installation was quick and easy

Wished I’d invested in Rijo years ago, the coffee, and options are fabulous, can’t recommend the hot chocolate, it blows other big brands away.
Shaun my rep, was and is fantastic, took his time to go through the machine and a free taster day.
Installation was so smooth and very professional, my clients are really enjoying their new coffee experience
Thanks so much Shaun and team x

Sam Lightfoot at Rijo 42 has completely transformed our coffee experience at Easybathrooms. Their machines and sleek and easy to clean but most importantly produce amazing coffee every time. Sam's demo was first class and he is a top guy, an asset to the company. Thank you

Bought a coffee machine back in 2023 and when we started experiencing issues it was Steve Robinson who came to the rescue. Twice in one week he came after work equipped with new parts and fitted them
Can't thank him enough

We came to see Shaun Gibbs at Rijo42. He was very helpful and make the experience enjoyable! Made us a lovely coffee to try and showed us how to use the machines etc!
The machine has been great since and I would definitely recommend it to anyone!

Hal J was an amazing sales manager. Made the process really easy and kept me well informed. Best interaction I’ve had in some time, absolute credit to the company

Excellent service, fast delivery of products and the best tasting coffee around!

What a fantastic company to do business with. Our rep Daniel Bush goes above and beyond to help us. He's always completely honest and never pushy ( one of the reasons we stay with Rijo), always at the end of a phone if needed and if he doesn't know the answer to something he finds out in no time at all. He never leaves the premises with unanswered questions.

Disgusting company salesman totally lied said the machine was mine at end of payments, and if I decided I didn’t want the machine eventually it could just be handed back, never mentioned it was financed, through another company made me my staff and customers believe it was direct through Rijo, next step financial ombudsman, because the lady that was supposed to be sorting this, doesn’t get back to you when she states she will. Avoid Avoid Avoid

Dan Bush is an asset to your company. A great salesman, professional yet friendly and personable.

Excellent service from Sam Lightfoot and the team at Rijo, Sam came out and did a fantastic demonstration of the machine, we were sold instantly. Installation of the machine was flawless and the customers are loving it. Highly recommended Rijo!