Red Letter Days Bewertungen 

We were bought a "Countryside escape" experience from my parents for our first anniversary as we never got to get away after the wedding.

We go to book the experience to find tons of inner city travel lodges and holiday inns not exactly the "peaceful escape to the countryside" after wading through all the budget hotels across the country we found a hotel that looked good to find out there is an additional cost to this. Something that should be more visible when booking not in the teeny tiny print where my tech novice mum can't see... which got her extremely upset as she thought this was all paid for experience to treat us.

The experience description states "Abandon the hustle and bustle for a peaceful break in the countryside"... "Feel revitalised with a one-night stay at a choice of stunning venues, whether it's a country manor house or a cosy inn" ... "Spend the rest of your visit exploring idyllic villages and landscapes and enjoy the chance to escape the everyday" think this is extremely misleading when the top choices are inner city travel lodges, holiday inns and premier inns.

Would have been the same price booking direct with the hotel rather than going through this experience.

If you are looking at buying one of these experiences... make sure to read any reviews and every word of the small print as it might not be the experience you think.

I had a Red Letter Day given to me as a gift.
It was a meal at Marco Pierre White's Steakhouse. When I went to book it they wanted me to pay a further £69, which I was not willing to do. I opted to exchange it for another Experience. This was a problem on the Website, however I got through to the helpdesk and they sorted it out for me.

Booked Murder Mystery in an hotel in Hampshire.
Actors were excellent , no over acting !
Enjoyable evening with good food .

Beautiful food, kindly and professionally served in interesting old chapel restaurant.

Red Letter Days are great. There are some really good deals and they are easy to book. We use them every year to book a golf trip and it is fantastic.

Please avoid Red Letter Days - Absolutely appalling customer service!!

My experience with Red Letter Days has been disgraceful from start to finish.

I purchased a voucher from this company, only to find that the voucher didn’t work when I tried to use it. Naturally, I contacted Red Letter Days expecting them to resolve the issue and refund my money.

Instead, what followed has been an absolute nightmare.

I was repeatedly told that my refund was going to be processed via BACS, despite the fact that I had paid for the voucher by card. I was given repeated assurances that the money was being refunded, and I trusted what I was being told.

Three weeks later, I still have no refund.

Even worse, Red Letter Days have now stopped responding to me altogether.

So to summarise: they sold me a voucher that didn’t work, failed to resolve the problem properly, repeatedly told me my money was being refunded, gave me completely confusing information about how the refund would be processed, and now appear to have simply ignored me and left me out of pocket.

The most frustrating part is that this could have been resolved incredibly easily. I wasn’t asking for anything unreasonable — I simply wanted my money back for a voucher that I couldn’t use. Instead, I’ve spent weeks chasing a company that seems completely uninterested in sorting out its own mistake.

The repeated promises that my refund was being processed, followed by three weeks of waiting and now complete silence, have left me with absolutely no confidence in this company.

I would strongly recommend avoiding Red Letter Days. If something goes wrong with your purchase, don’t expect the kind of customer service you would reasonably expect from a reputable company.

An incredibly disappointing experience and, frankly, an unacceptable way to treat a paying customer

EDIT: ‘Maddie’ has now responded to my review asking me to get in touch so she can get to the bottom of all this for me. HILARIOUSLY, Maddie is the one I’ve been dealing with in emails and is the one who has constantly lied to me telling me I’ll be receiving my refund soon! An absolute joke of a response and I’m STILL waiting for my refund. I have since reported Red Letter Days to the fraud department of my bank and escalated this to the Financial Ombudsman. I reiterate, DO NOT USE RED LETTER DAYS!

Will not be using this company again, unfortunately once you purchase a gift card and redeem you have no choice to book through their third party ticketing partners,so there is no price transparency at all and hidden costs. RLD have confirmed that the tickets purchased (in my case theatre)are higher compared to purchasing directly with the theatre or other providers but it's out of their control. So basically once you've purchased a gift card from them they will not take any responsibility from then onwards. Having greater visibility of ticket prices before purchasing a gift card gives price transparency. In my opinion purchase tickets directly with theatre, events ect you will be saving money , I could of saved £90 purchasing same row and seats with the theatre directly , stay away from RLD!! It's just a scam and customer service appalling, they really aren't interested after you’ve purchased from them 😑

The voucher works but it's a complete faff.
If changing the voucher (one of the selling points), the original or current offers do not apply, so you will end up paying over the odds plus an admin fee. I want to change my voucher but will effectively lose £100 (25%) in value even though the current offers have been consistently in place since the original purchase.
My advice is simply to give the cash or book directly with whatever is being bought/ gifted.

This service is simply an extra faf at all stages and only benefits RLD themselves.... won't use again under any circumstance.

My niece and I had a wonderful falconry experience.
Steven and William are fantastic instructors. Everyone had an opportunity to hold a kestrel, a tawny owl and then a vulture not just once or twice, but sometimes three times; plus informing us everything we needed to know about each of the birds .
We really loved the whole experience and look forward to doing it again.

The hostess Michelle was absolutely fantastic and quite funny when telling us about certain areas, made a difference to tour

Not many activities but good value for money overall

It was a pain I had to extend the voucher twice to find something suitable it was a complicated process with hidden extra costs for most of the experiences wouldn’t recommend to anyone

The booking was easy - staff very friendly - really enjoyed our stay.

I was able to upgrade a voucher and book a spa day easily

It wasn't for me but arrived quick and in nice red box
Just the job

Their website was awful. I was unable to book using my voucher. After attempts wit their customer service to get it working on a Mac, Windows and iPhone, they finally suggested using their sister site: buyagift.co.uk. It worked, but I have now wasted 3 hours getting to that point. They really need a better site!

The journey advertised was not how it turned out. It was so bad I was absolutely dumbfounded.

Experience was very good. I’ve now been gifted 2 Red Letter Day experiences, both of which I enjoyed. The problem was Red Letter Days Booking procedures which were long winded and on both occasions left me attending the event with doubts that the booking had been completed correctly and that my attendance was expected.

Easy to redeem the voucher, good saving on the gate price.

Friendlly team on arrival, very helpful drivers companions.