The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Mehr ansehen
Unternehmen hat geantwortet
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Mehr ansehen
Unternehmen hat geantwortet
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Kontaktinformationen
Braithwell Way, S66 8QY, Rotherham, Vereinigtes Königreich
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.5
Hervorragend
442 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing tech support
Amazing tech support. Extremely knowledgeable and have never let me down. Perfect!.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I’ve got to be honest
I’ve got to be honest. Every time I call Pyronix technical with what ever question, it always answered.
Brilliant support!
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Graham, Thank you very much for taking the time to leave your review, we really appreciate it. We'll pass your message across to the Technical Support Team. It is great to hear about your positive experience! 👍
Antwort von Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Every time I contact Pyronix technical…
Every time I contact Pyronix technical support, they are experienced, straightforward, and quick to resolve any issue. I'm very satisfied with the customer service they provide
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Kasim, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Very happy with service as always the…
Very happy with service as always the Guys have time to help you and sort problem out.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Graham was brilliant as always
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Jamie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Graham👍
My experience of Pyronix
I have been using Pyronix products for quite a few years now, as an installer I do find them to be extremely reliable. Pyronix Helpdesk service for installers is second to none, always very knowledgeable and friendly and never condescending when you make a Monday morning schoolboy error! On the whole I find Pyronix my most favourable of the security suppliers to do business with, good products, technical support and an accounts manager that actually cares.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Ritchie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team and your Account Manager👍
Antwort von Pyronix
Hi Hajit, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Problem with HomeControl 2.0
Have had an ongoing problem with a customer accessing HomeControl 2.0
Problem not fully rectified but your agent Alan has reassured me that we will get to the bottom of the issue and his knowledge has given me and my customer confidence that the issue will get sorted. Thank you Alan
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Barry,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Alan👍
Customer had an issue with the alarm
Customer had an issue with the alarm, sent me a picture of the said issue, although i kind of knew what it meant, i’d not seen it before, so rang technical & they confirmed & it was past 17:30hrs 😁
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolutely brilliant support!!
Absolutely brilliant support from everyone I have spoken to. Nothing is any trouble and as a show of support for Pyronix I will only install there intruder alarms or give up the work.
Excellent supplier and support.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Keith,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolutely superb
Absolutely superb, polite, knowledgeable and respectful, Texecom could take a lot of pointers from you guys, thanks for your help.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Dave,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support on older equipment
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue after Power cycling the system for 2 minutes.System operated all ok thereafter, thankyou.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Christopher,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Juat taiked to Ryan,very…
Juat taiked to Ryan,very helpfull,knowledgable and freindly.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Jason,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
Really great support from the team,
Really great support from the team,
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi David,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great service from start to finish
Great service from start to finish, technical were there to help and solved our problems in minutes.
You should not be disappointed with these guys…
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Wouldn't buy again.
Wouldn't buy again.
System is clunky and connection to the cloud hit and miss
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Peter, we are sorry to hear this. Would you be able to provide us with further details on the issues you have been experiencing? Please send this across to customer.support@pyronix.com and we can look into this further.
Speaking to a competent person
Speaking to a competent person. who made it simple
to understand.
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Support Team 👍
e guy's from…
Outstanding experience the guy's from technical support were really helpful and got me through the problem straight away.
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Mark,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Ryan in Technical was phenomenal
Ryan in Technical was phenomenal. Complicated relay issue issue for access control, worked thorough patiently and methodically and working like a dream!
Thanks for all you guys do. Merry Xmas from iNVICTUS
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Robert,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
So funktioniert Trustpilot
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