The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Mehr ansehen
Unternehmen hat geantwortet
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Mehr ansehen
Unternehmen hat geantwortet
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Kontaktinformationen
Braithwell Way, S66 8QY, Rotherham, Vereinigtes Königreich
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.5
Hervorragend
442 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fantastic technical support as always
Fantastic technical support as always
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Stephen, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Excellent Tech Support and advise
Excellent Tech Support and advise
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
The engineer was calm
The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Gareth in our Technical Support Team👍
All questions answered cheers Pyronix…
All questions answered cheers Pyronix team yet again.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix have resolved the issue and…
Pyronix have resolved the issue and have kindly replaced the solar panel. I would like to thank you for your response
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Yvonne, pleased to hear this was resolved for you, we appreciate you updating your review :) Many Thanks, Customer Support.
I have emailed pyronix 5 times after…
I have emailed pyronix 5 times after there reports asking for my email but they have not answered any emails. I have found a company that have helped with app but not the solar panel will have to order a new panel
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Good Afternoon Yvonne, thank you for providing your details. Looking at your email address, I can see there was some correspondence with our Customer Support Team - customer.support@pyronix.com back in November 2024 regarding a faulty solar panel. As per our Returns Policy, if a product is deemed faulty within the warranty period, Pyronix will provide a free of charge replacement. However, as we do not sell direct and only via distribution, you do not have an account with us. The product has to be returned via one of our distributors for us to be able to process this. We have emailed across further information, please confirm if you have a BATTERY-CAM or BATTERY/CAM2 – The product code should be displayed on the back of the camera. Is there a warranty date displayed on the product?
Excellent as always
Excellent as always, never let me down yet.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Jason, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Uso il sistema pyronix da diversi anni ma da due mesi l'app non funziona
Uso il sistema pyronix da diversi anni, ma da due mesi non riesco più ad utilizzare l'app home control 2.0 Non c'è verso di farla collegare con l'enforcer. Ho aperto un ticket con l'assistenza e funziona tutto perfettamente. Ho riavviato la centrale, ma niente da fare. L'app non si collega più. Ho letto che il problema è ricorrente con il sistema IOS, ma per anni ha sempre funzionato benissimo. Ho scaricato anche l'ultima versione dell'app 6.0.1. Potete darmi indicazioni? Grazie
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Ciao Simona,
grazie per la tua recensione, ci dispiace molto.
Puoi inviarci un'e-mail all'indirizzo customer.support@pyronix.com con maggiori dettagli sui problemi che stai riscontrando, l'ID di sistema univoco del tuo pannello e allegare una registrazione dello schermo del problema, così possiamo verificare alcuni aspetti? Grazie e buona giornata.
Phoned Technical helpline always super…
Phoned Technical helpline always super polite and helpful.
Never let me down.
I love the build quality and reliability of these panels.
J.C.Testing
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Jeff, thank you for the review, we really appreciate it! 😊
It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Superb
Superb, had a new fault description & once advised, i was able to identify 😊
Thank you…..
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Euro mini
Thanks for your help sorting out the problem with the old euro mini
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Derek, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Good patient technical Staff.
Technical personnel - most patient, helpful and gave clear instructions, regading enquiry from our Admin department - all worked out fine, many thanks.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Linda, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Awful experience with Pyronix
We’ve had nothing but trouble with our Pyronix wireless alarm system since day 1. The batteries are constantly draining in the bell box and this results in warning messages (Siren wireless low battery) and beeping sounds from the alarm panel. Our installer has replaced around 30 batteries and the bell box itself. We’ve spent £2,000 on this system, £430 on chasing faults and replacing batteries. ‘RF switching’ is another fault message we’ve encountered and Pyronix customer services describe this fault as “switching of frequencies due to interference in the environment”. They told me this could be due to LED streetlights in our area or even from an Airport! Wow! How is a customer supposed to deal with this? The Pyronix go-to-market strategy is broken as they rely on 3rd party installers some of whom do not have in depth knowledge of their system. Pyronix is a b2b business and they are slope shouldered when in comes to dealing with customers with chronic technical issues. I’ve had multiple telephone and email exchanges with Pyronix. They expect the end customer to keep shelling out to pay for the investigations around why batteries are draining and why frequencies are switching due to interference in the environment. If I was to start again I would not choose the Pyronix wireless alarm system.
5. Dezember 2025
Bewertung ohne vorherige Einladung
They consistently address my concerns…
They consistently address my concerns quickly and efficiently!
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Joel, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Antwort von Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolute patients of the call taker.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Kevin, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I needed help with a customers panel.
I needed help with a customers panel.
Spoke with the technician team who was able to fully resolve the issue.
Well done
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support from the engineer
Great support from the engineer, sorted issue within a couple of mins
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Connecting to the app
Excellent service as always.
Polite and patient with an elderly engineer!!
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Malcolm, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Thanks for great service as always
Thanks for great service as always.
Vince
Sun Security Service s
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Vincent, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.