public.cy Bewertungen 

Do not recommend using this company!
They charged me for a monitor, held my money for two weeks during Black Friday sales, and then simply refunded it with the comment: "We were unable to locate your products."
I contacted them during this time, and they told me to wait another week for the monitor.
The result? Black Friday is over, and I have no monitor.
As always, the only trusted service is Stephanis.

Two and a half years ago, we purchased a KitchenAid mixer from Public CY. Unfortunately, it broke just a few months after the warranty expired. When I reached out to the repair service at Public CY in My Mall Limassol, I was told it wasn’t worth fixing. A €700 machine, and it’s “not worth fixing”? That’s incredibly disappointing—such an “affordable” investment, right? Might as well go buy two more! I went to the official distributor of Kitchen Aid (you can google it), paid 30 eur and they fixed my machine without any comments. Just did great service.

I didn’t have the original receipt but provided a bank statement showing the transaction. Unfortunately, they couldn’t locate the receipt in their database initially. It took three weeks for them to retrieve it from their Nicosia office. However, I want to give credit where it’s due—the manager kept his word and made sure I eventually got the receipt. Respect to you for following through!

The actual physical stores are ok. 3 stars or so. But the website is a nightmare. Displaying Items not in stock. And items that appear to be in stock, are apparently not. Tried to order manga and a CD and they all got cancelled. And in the case of the CD, it took them 4 WEEKS. A MONTH. The shipping info was not transparent and left me in the dark till the second I got the news. In the meantime, I called a multitude of times asking what's going on and the robot like response was "we are launching an appeal to the store. You have to do nothing". Do better.

I had bought an ironing system a year ago. The ironing system had been used a maximum of 10-15 times. A month ago the water tank started leaking water from one outlet of the tank. I took the tank to Public to have it repaired and they called to tell me that the tank is broken, that it cannot be repaired and that I will have to buy a new tank. When I mentioned to them that the iron system is under warranty they told me that it is not covered by the warranty. They also claimed that I had broken the Tank. I DIDN'T break or hit the tank anywhere.If I had broken it I would have no problem buying the tank. I asked for the new tank to be sent to me as I was informed it was the last piece but I will never buy from Public again. It's not only the money, but the also the mockery, the impersonal and the cold approach that they use to their customers.

Unfortunately I cannot give negative or zero rating, that is why I am giving one star.
On November 7th I placed an order for an iPhone case and a screen protector.
On November 12th, I received an email from Public by which they were asking for "a little bit more time" to prepare my order. Today is the 15th of November and still no news at all. I called them and to my surprise I was informed that the screen protector is ready for shipment and the iPhone case is being prepared. My first reaction was: is it such a big and complicated order and it needs time to be prepared!!!. I then asked them to cancel the order and proceed with a refund.
It is ridiculous, but on the same day (November 7th) I made two more purchases, one from Europe and one from Japan. They both arrived to Cyprus. The one from Europe on November 12 and the one from Japan was delivered to me yesterday, November 14!!!
This is the last time I deal with them, they are completely disorganized.

Har varit en trogen kund på Public Larnaca Metropolis. Jag under åren köpt olika varor för flera tusen euro. Till min besvikelse, har köpt, en LG kylskåp med den muntliga löften att det var 5 års garanti. Dumt nog trodde jag att firma var seriös. Dessvärre inte, 2 år och 3 mån efter, går kylskåpet sönder och nu omfattas den inte av garantin enligt deras reklamations avdelning. TYVÄRR KÄNNER JAG MIG GROV LURAD. Panayiotis Louca.

I picked up a candle and it dropped out of my hand and the security came running as though I was going to run off without paying. So disgusting.. surely businesses have insurance for incidents like this.. and worst part is make a customer who has spent thousands of euros purchases to feel like a thief because of an accident.. Last time I will go into one of their shops

I would give zero stars if possible. I ordered two items for delivery on 27th August. One item arrived within delivery date of 30th- 4th. I am still waiting for the second.i have called, messaged, sent message via their website. Service is awful. Asked to refund delivery cost and they ignored my request.

Hello
I am writing about the Samsung Smart TV that I bought from public. I was required a smart tv 32 inches with internal receiver for the wall connection and also requested from tbe begining this wish from the seller. It is actually Smart TV but receiver is not ınternally installed. When I came home I realized there is no receiver internally nstalled and I returne after a week this television to public to change it with internal recriver tv. But the seller told me that it is smart tv and all tv have internal receiver after 2016 and I returned bacj to my home again and after a week. I called my installer to fixed the tv on the wall and when he saw the tv he told me that this tv has only cabel connection and advised me to returned this tv to seller to change with another tv with internal receiver. And next day I went to the public to the same seller and informed him that this television has not any internal receiver. Then he went to the director's office and discussed with him and later came down and told me that this television has internal receiver and if there isn't the next week I have to bring this television back and they will send to the Samsung because it should has an internal receiver inside installed. And I came back home again and waiting for the next week to return back this television because there isn't any connection to the satellite receiver. I am not happy with seller and with the company which is not helping us to return back this Television or exchanging it with the new one I am ready to pay more money to get another television with the internal receiver inside installed. Please help me to change this television with the new one where there is an internal receiver inside installed

We went to Public today to change the TV, while we were talking to Andreas, the employee there, Christos Kostara, who I learned his name from Andreas, came to us and said is there a problem? and started to look at us badly and then walked towards us, I would like to state that my wife and I were very uncomfortable. Andreas said there was no problem, we were just talking, but he looked at us badly and went inside. What kind of a salesman loses himself so much that he walks up to the customer. A salesman makes a brand like Public lose a lot of value. This strange man called Kostas almost attacked us. I am complaining about this person. Also, Andreas did not change the TV for us, I am complaining about that too, he said they will meet with the manager Angel Christodoulu again next week and evaluate it. What kind of a business is this, we know that we have the right to change and return any product we buy from any store between 15 days and 1 month. Why doesn't Public take back the product? It is not the product we wanted. We want to return this product. Please help us. Thank you.

Stay away, they sell things they don't have. You will wait for days until they inform you about and even after the order gets canceled by them, they hold your money. The worst part was speaking to the customer service, I called to know about the refund and the person hung up the call. Go to electroline as they value you as customers I learned my lesson

I have purchased a tv from public cy on the 18/07/24. The email came with the receipt and the delivery date that was up to 24/07/24. Since then I could not track it though the courier’s because the tracking they gave was saying delivery not found after several calls to the shop the say that they delivered the tv to the courier on the 19/07/24 but the courier says they don’t have the item at all they also cannot find it from the code neither from my phone number. Still on the wait. Also the store that supposedly sent the tv ignores my requests to explain where is my tv.

Very bad experience. They cancelled the paid order. Feeding me with hopes every day. Promising to call me back and I never revived a single phone call from them within the week! Definitely, do not recommend

After sales service below zero.

Very bad work of online shop!!!! The only good thing- the call center is polite but after 1 week I find out they did not have the product- I was late with my son’s present! They said its delayed for 2 days- not sorry, nothing! And now I find out there is no product in stock!!! After one week.

Very bad online shop work!

They failed to deliver an Easter present on time and then, without notice, asked for it to be returned to them when the recipient tried to pick it up from the courier. I have sent 3 e-mails that remain unanswered and the kid is left without presents. They are completely disorganized.

One month ago I had bought an aeg oven online from the public store in Limassol. Twenty days after I had bought it and was waiting to be delivered, they called me to tell me that they did not have the oven and that this model was no longer available, and they would offer the newer model for the same money since it was their fault. They returned the money to me and since then no one has contacted me back. I called 3 times to ask but I guess they changed their money about the offer. What I am really upset about was that they had the model when I bought it and kept my money for 3 weeks and after 3 weeks they discovered they did not have it ? For me it's a very unprofessional and unreliable company

The worst customer service and company in Cyprus. My sons Xmas present decided to pack up after 8 days. Returned it to them and was told they wouldn’t replace it because it was bought on the 21st of November and the 15 day replacement period had expired. I explained to them I had bought it in November because it was on offer, and I had wrapped it immediately because it waa a Xmas present for my son.. He only opened it on Xmas day and used it for a total of 8 days.
They took the monitor on the 4th of January 2024 to get it fixed and explained that they would need at least 20 days to repair it.
Today is the 13th of February 2024 and we still have not received the monitor. All emails, phone calls and personal visits to the store by us, have been met with the same answer “ we are waiting for the part” “it will be here next week” “we understand your concerns” !! STAY AWAY!!

We went to buy phone but they give us open box phone and even they didn’t say sorry either apologies they keep us waiting for half an hour

My interaction with your customer support team has been extremely unsatisfactory. Despite reaching out with a genuine concern, I have encountered delays, unhelpful responses, and a general lack of responsibility. This has left me feeling undervalued as a customer and uncertain about the quality of service your company provides.

Specifically, the issues I have encountered include:

Unresponsiveness: It took an unreasonable amount of time to receive any form of response to my initial query. This delay left me feeling ignored and frustrated, especially considering the urgency of my issue.

Lack of Expertise: The responses I did eventually receive did not adequately address my concerns. It was clear that the customer support agents lacked the necessary expertise and understanding of the issue, which further prolonged the resolution process.

Lack of Accountability: Rather than taking ownership of the issue and working towards a resolution, I was met with excuses and deflections. This lack of accountability only exacerbated my frustration and eroded my trust in your company.

Ineffective Solutions: When solutions were offered, they were often generic and did not address the specific nuances of my situation. This indicated a lack of attention to detail and a disregard for finding a truly effective resolution.

I encourage people NOT to buy products from the Public. The worst company in Cyprus.

Buying many times online offers and at the end they send me a message informing me that the item
is not available!!!