Primera Air 

Worst day ever in my life related to money, transport and information. I prefer to pay more money and simply avoid this awful awful awful company. I suffered a delay of 5 hours, and was increasing to 6, 7, 8, 9....nobody said any useful information about it, they were just doing a really big mess behind the courtains. My money in the airport was leaking like hell, and I had to buy another one in the end wasting so much money in the last minute.......horrible

I have sent my lawyer after them and hired a second lawyer just to mess with them. To me it's not about the money it's about the respect. My lawyer is a good man and he has a family so I don't have any problem giving him my money

Flight from Stansted to Alicante. 15.15 flight time. Told at 14.30 flight delayed and more information would be at 14.45. Then 15.15. Eventually we were informed at 16.00 that the gate was open for boarding. Once we were at the gate, we were then held then for another 3/4 hour. All the time there was no information being given. We eventually took off at 17.00 hours and was offered still no reason for the delay. But the plane was another a Primera Air. It was a very old plane. We had paid extra for our seats but were then told that the seats are no allocated. No service on board. However the airline gave everyone a free cup ( if you could call it that) of tea or coffee. It was a sip in the bottom of the cup.
WILL NEVER USE AGAIN

Dårligste kundeservice jeg nogensinde har oplevet! Ventede 2 timer på at komme igennem til medarbejder (1 time hvor de blev ved med at sige jeg var nr. 2 i køen) for at medarbejderen ikke kan hjælpe mig med det jeg skal have hjælp til og svarer meget flabet på de ting jeg fortæller hende. Det er for dårligt at jeg skal sidde i 2 timer og vente på at komme igennem for at snakke med hende i 5 min for at få at vide hun ikke kan hjælpe mig! Få styr på jeres kundeservice og giv dem et kursus i hvordan man snakker til sine kunder!

We had the most terrible start of our Holiday EVER!!!
First you delay the fligt, later cancel it!
With the best option for a week after!

I can tell you for sure we and the rest of my Family, frinds and everybody I will talk to tell them this storry and WE WILL NEVER USE YOU AGAIN!!!!
+ 500 pepole has hear my storry, and I belive the other 150 pepole on the flight has done the same!!!

Shame on you BAD and RUDE SERVICE.

I RATHER PAY 10000 DKK EXTRA THAN THOUSING YOU COMPANY!
All tours trips as bravoturs, if we see any sign of your Company, we´ll coose andtoer destanation / trip.

Bravoturs is also an no go for us, nothing can make up for this, there service was as bad as yours!

Thank you for making our Holiday LIKE Sxxx!!!!!!!!!!!!!!!!!

Same experience as some below. Was part of cancelled flight from Stansted to Newark. Only found out hours before the flight that it was cancelled and was given no resources to get home besides a suggestion to buy my own ticket and hope for reimbursement.
The 1500 EUR that they say they'll pay for each ticket you buy on your own is nowhere near enough to get a ticket transatlantic on such short notice. Their customer service is terrible. Hours on hold, no email responses, etc.

I will forever suggest people avoid this airline and will continue to hound them for my reimbursement.

This airline is AWFUL! Our flight to London was delayed 6 hours, only offered $10 airport voucher. When first purchasing our tickets we had paid extra to sit together (my husband, 2 year old daughter and myself) and they had us not sitting together when we got to the airport and told us we did not pay for that or our baggage. All lies, but they did switch our seats so we were together. We lost an entire day visiting with my husbands family in England. We then flew to Italy via easyJet. Our way home from Italy we had to return to London airport for a layover to get on our Primera flight back to Newark. We arrived in Stansted to find out our flight was completely CANCELED!! They sent out zero notifications to us (including the first delayed flight) gave us a piece of paper with numbers on to make a reimbursement claim, and told us WE HAD TO FIND OUR OWN FLIGHTS TO RETURN BACK HOME. We couldn’t find a flight till the next day which also was at a different airport an hour away. We then had to find a hotel to stay at for the night and get a taxi over to that hotel by the different airport. Our new flights alone were $5600, more than double then our original flights total and Primera did NOTHING to help us. Again, we were also traveling with our toddler. I wouldn’t recommend this airline to my worst enemy and from what I’ve read from other people, I wouldn’t be surprised if this company has some major lawsuits coming their way. They are stealing people’s money and have extremely poor customer service.

Booked Newark to London Stansted, the flight over was fine. On the way back they cancelled the flight on the day, just 6 hours before the flight time and they give you no help, no refund, they tell you to go buy a new one way ticket, which of course costs a fortune, and then you find out Primera Air take 4 to 5 months, or never to give any refunds and the 600 Euro they owe each passenger of a cancelled flight per EU law, apparently they almost never pay that either. I emailed them only to get an auto generated message saying you may or may not get a reply within 30 days !!! So this mob are total crooks, they leave you high and dry with no help, not even a hotel. if you didn't have the money to get home then your essentially left stranded and you have to find your own way home. Needless to say I will never fly with these evil crooks again

More information: so having talked to some people here's what's going on - Primera has a tiny fleet and if a plane cannot run, under EU law they are required to provide hotels, food, expenses, they are required to provide a new flight home and 600 eur per passenger compensation, all of this is EU law and even on the Primera website they provide a link to the EU laws - the issue is they just don't follow them at all and they send you a text telling you to book a new flight and promise you up to 1500 euro per passenger, the problem is they drag out any payment for 5/6++ months, if they ever pay, and this is after many calls and emails and many hours of your time, and even then they try to offer you flight vouchers. They also just don't pay the 600 Euro compensation, nor do they ever give you hotel money etc. So here's how to deal with this crooked evil airline that leaves families stranded and are forced to pay huge last minute fares to get home:

1. call your credit card company and cancel the entire original charge an at least get your money back that way as Primera Air will do everything they can to delay or, or they just never reply to you

2. get onto one of the numerous companies that will fight to get your EU compensation money back you can find them on google, they will chase Primera and take a 30% fee for it, but its the only way you will ever get anything back

3. then once you have all your original fees back and you get your 400 euro back per person, then fight them for the balance - but at least you got most of your money back and it will hurt these evil crooks, take your money back and sic lawyers onto them and hopefully people will realize - do not chance your life and family on these evil crooks as they will leave you high and dry and they flout the law and think its funny

Min kæreste og jeg skulle flyve hjem fra Malaga-Billund med fly PF-454 d. 1. juli. Flyet blev aflyst kort før afgang, og vi blev lovet, at vi kunne rebooke til en af deres andre afgange mod at få en refundering for de nye billetter, da de kostede langt mere. Vi bookede et fly med Primera Air til Kastrup, som så var 1 time forsinket - det er hvad, det er.
Men at Primera Air så slet ikke er til at få fat på, hverken på telefonen eller mail, er en helt anden sag. Jeg har nu ringet til dem ca. 30 gange uden held og skrevet mails til to forskellige e-mails uden svar. Jeg har aldrig oplevet noget lignende og håber snart på svar.

Fly PF-453 Billund-Malaga. 7. Januar 2018. Forsinket ankomst med 3½ time. Skrev med det samme om godtgørelse på 400 Euro. 9. Februar tilbyder Primera air en voucher, - takker nej. 15. Februar meddeler Primera air at de har travlt, og det kan tage op til 15 uger, før pengene bliver overført. Der er nu gået 22 uger, uden der er sket noget som helst. Der er kun kommet automatisk svar på mails, som er sendt til Primera air.
Primera air, det er ikke god kundeservice, og i skulle skamme jer.

18 hour delay, hit another plane on the runway, no communication and disgusting treatment following where compensation that EU law dictates was not awarded and matter had to be raised with Civil Aviation Authority who ruled against Primera. You couldn't pay me to fly with them again.

11 timers forsinkelse med pf415 fra Billund til Chania, lidt en dårlig start på en drømme ferie. Havde bestilt ferien 10 måneder før afrejse, så forventer man ikke at skulle sidde 11 timer i et lufthavn med 3 børn.
Og uden nogen info om hvorfor den var forsinkede, det var en Guide fra en anden rejseselskab der gav begrundelse for forsinkelse.

Flight to US cancelled as I was already on the way to the airport. Supposed compensation won't cover a new flight to get me there on time. No-one answering customer service line. IATA should remove these guys.

Everything was good. It is low cost airline so you have to expect that you will not get food of staff like that. But no delay, nice cabin crew, quiet quick check in and we sit together although we have not paid for seats.

1,5 times forsinkelse fra Malaga til Birmingham. Ikke at det er slemt, men at blive sat ind i en bulgarsk chartret DC9 fra 1989 er sgu ikke iorden.

Alt for varmt fly med lædersæder er bare en dårlig kombination. Afgangen var desuden forsinket over en time pga. kabinepersonalet kom for sent...

Meget dårlig kundeservice, da man ikke kan lave ændringer til ens ordre selvom der er 1 måned til afgang. Vi vil forsøge at undgå dem i fremtiden.

Do not inflict yourself this pain, unless you like to suffer. They canceled my flight not once but twice in a period of 5 months, no answer to my emails. In the end, I had to cancel the whole summer vacation that I had planned since February. I lost $$$$ in internal flight tickets, Airbnb, and non-refundable hotels. I still haven't gotten the money back from Primera Air tickets after a month and a half. Trying to call them is almost impossible, I had to set my alarm to wake up at 3 AM and still they had me on the ph for 45 min.

London-- Newark : No seat recline possible,cold,no entertainment (no TV),delays.....
Never again

Half of baggae content was stolen as baggage went missing filed a claim via 3 different emails. Scandinavian quality utter rubbish pathetic company they don't answer emails. I wrote to CEO even no response. Great service. Avoid. Will now file a claim with the aviation authority then small claims to court. Let's see what happens. Fly ryanair next time