Primera Air 

Når man læser anmeldelser så husk ofte kun de utilfredse som anmelder.
Lige så godt som alle andre flyselskaber!
Rejste i juli med familien (mor, far og 3 trolde på 7, 3 og 3 år). Billund lufthavn have givet os andre sæder ved selfservice check in så fik ikke de købte sæder men personalet fandt hurtigt en løsning.

Had flights booked to New York back in May which were cancelled.

It took some chasing to get Primera Air to arrange flights with another airline which I could have done without, but eventually they put us on a flight with Norwegian Air (who I have to say are a great airline!)
We did have to fly out a day earlier, which meant additional costs for a hotel room.
As per Primera Air's compensation policy, they will contribute 150 euros towards additional hotel costs. It is now two months since our trip and I am still chasing the 150 euros. I have provided them with all the details requests (hotel receipt) and still I am no further down the line! I have sent over 10 emails, and even tried calling their phone number (was on hold for 20minutes then I gave up).
This is not an airline that puts it's customers first.

Avoid at all costs. Rude counter agents, absentee flight attendants. Flight entertainment poor. Generally a bare bones experience fun start to finish. Counter agents in two airports charged outrageous fees to any passengers with even an extra kilogram of cabin baggage and were very rude in the process. Flight attendants very rude when asked for water, which in trans Atlantic flights is not given out except to people who order very expensive meals.

This airline is a scam and should not be allow to stay in business. They are blatant liars and do not respect their customers. DO not fly this airline. You will regret it.

Mahmoud is such a gentleman. Primera Air made my day. Thank you so very much.

I do not have an option of giving a negative star rating, so that is probably saving some grace but this airline company is stingy. More than being stingy, it is highly inefficient.
They wouldn't offer even water for their guests and pre-ordering meals is not available online. You wouldn't even know that the meals must be ordered at the check-in!
Coming to the hosts in the aircraft - not sure why they are understaffed. And because they are understaffed, to attend to their guests will take forever. On a flight that is almost 8 hour long, I wouldn't imagine that minimum things like water, or some light snacks are not served. All that we wanted to have, had to be purchased. While it is great that there is an option of making the purchase, we had to wait for eternity for the hosts to attend us. And by the time the hosts attended us, after attending other guests, nothing was available. The only thing available was some rice noodles, which to say the least was horrible.
One last statement - only this company can compete with itself for being inefficient. Period.

Primera Air cancelled our flight on June 2 for technical reason and to this day of July 18, I have not heard anything from them and I have not received a refund. They said they will respond in 30 days and it is far past that time. I had submitted the receipts and boarding pass that was required and all I got is the auto response email that they received my email. So after emailing and calling in on several occasions being on hold over an hour, today I finally spoke with a rep over the phone. I told her the reason of my call and she says "things like this takes a long time and that I need to wait a little longer". She never asked my name, or booking number to look into the case. She just told me to wait a little longer. I would not recommend this airline. This was my first time with them and my last for sure. I paid for a flight I never took because of their fault.

For et år siden blev vi 24 timer forsinket på en rejse fra Billund til Nice og knap tre timer forsinket, da vi skulle hjem fra Nice 14 dage senere. Vi var derfor berettiget til kompensation for forsinkelsen på udrejsen, hvilket Primera Air også har givet os ret i. Problemet er, at selskabet ikke udbetaler kompensationen, men hele tiden begrunder det med,at de har travlt i deres regnskabsafdeling. Ufatteligt at et flyselskab på denne måde kan undgå at efterleve de klare regler der er for kompensation i forbindelse med flyforsinkelser. Desværre er den eneste metode til at få dem til at betale, at opfordre folk til ikke at rejse med dem, hvilket hermed er gjort.

Vi måtte desværre aflyse vores rejse til Rhodos på grund af sygdom. Vi havde reserveret pladser i flyet - ganske som vi plejer. Jeg kontakter Primera og beder om af få tilbage betalt prisen for sæderne, da rejsen nu var aflyst (godkendt af rejsebureauet). D. 25. juni får jeg en mail fra Primera som beder om dokumentation fra læge eller lign. Dette får de omgående. Jeg rykker igen d. 4. juli. D. 5 juli kommer jeg igennem på deres telefon og her få jeg at vide, at beløbet er sat til udbetaling d. 20. juni (6 dage tidligere end hvor de beder om dokumentation!!) Der vil gå 10 hverdage inden beløbet er på min konto. Pr. dags dato 17/7/18 har jeg ikke set skyggen af min tilbagebetaling.

Absolutely SHOCKING!!!!

Do not travel with Primera Air under any circumstances - They are a truly abysmal. To being, the delays are unreal - i flew Newark to London and a quick google search will show you how badly almost every flight is delayed. That is if you are lucky enough to not be cancelled. The staff at the airports are rude, they do not have a clue what is happening, they are so uninformed. They do not even try to help!

Customer Service - this is the worst part - There is none. They do not respond to any emails. Since they started flying transatlantic and completely ruined their own reputation they have removed any form of contact number from their website!! Claiming for delays is just impossible, i requested compensation 3 months ago for my delays and am still to receive a response.

DO NOT FLY WITH THIS AIRLINE!!!!

Vi har skrevet for 4 uger siden at vores barnevogn blev ødelagt på vores returvej fra Kreta, derudover havde vi bestilt mad på hjemrejsen, men vi fik ikke maden, da flypersonalet havde glemt at læsse mad ombord fra København, vi fik pænt at vide, vi kunne få vores penge tilbage, hvis vi kontaktede kundeservice - der er op til 2 timers ventetid via jeres kundeservice over telefonen, og når man kommer igennem, har I slet ikke styr på den mail jeg har sendt tidligere.

Min E-mail er ikke blevet besvaret med refundering af mad ombord, og vores forespørgsel på dækning af barnevognen som er blevet ødelagt på hjemturen, da jeg snakkede med jer tidligere, skulle jeg blot sende en mail, og I ville behandle sagen??

Jeg sidder lige nu imens I får denne besked, og har ventet 41 minutter med telefonen ved siden af mig, for at komme igennem til jer. Vil I ikke være søde at besvare mine mails og få ansat flere mennesker til at besvare jeres telefon?!

Flyet var forsinket 1 time på vej til Kreta, og igen på vej hjem med over 1 time også, samlet set, har det været den værste oplevelse, som jeg kan se jeg ikke er alene om, ud fra de anmeldelser der er herinde.

Har fløjet med mange lavpris selskaber, men Primera, I skal oppe jer, for prisen er i bund, men kvaliteten i forhold til jeres konkurrenter er virkelig noget I skal have arbejdet med.

Håber I læser jeres anmeldelser, og sender mig et svar!

De bedste hilsner

This is an update to my previous 1-star review. After now having flown with them to Toronto (YYZ) and back from Stansted, both flights were in fact pretty good. I flew Premium, and the large seat, legroom, food and service were pretty well up with what you would expect from Premium Economy with BA etc. No in flight entertainment, though this does not bother me. The outbound flight left slightly early, and arrived at YYZ even earlier, to the point that we had to wait to be marshalled in. The A321neo was clean and in first class shape (same plane both ways). Cabin service was excellent and attentive. Return flight was delayed due to wrong food being placed on the aircraft, but this may have been a swissport fault (Primera's ground handling contractor at YYZ) rather than a Primera fault.I actually slept on the return flight, and for me sleeping on a plane is rare. A few loose ends here and there (e.g. no ground agent at YYZ baggage claim when one was PA'd for multiple times to sort out a baggage problem), but overall a very good experience, and I would fly with them again.

Jeg blev lidt nervøs, da Ekstra Bladet kørte en af deres skræmmehistorier om en familie, der ikke kom til Malaga pga. en flyaflysning hos Primeraair, kørt tid før vi selv skulle benytte selskabet.

Fulgte i ugerne efter alle afgange fra flyselskabet via CPH Airport app’en og så ikke en eneste aflysning - så slappede lidt af igen. Alle selskaber har jo aflysninger, alene SAS har haft 3000 aflysninger siden årsskiftet (kilde: check-in.dk), så ærligt talt, Ekstra Bladet, stop med jeres overdrevne historier (jeg underkender selvfølgelig ikke familiens uheldige episode, og andres beskrevet her på TripAdvisor).

Vi fløj til Portugal den 14/7/18 og trods en lille forsinkelse, var behandlingen, informationsniveauet fra personalet og den overordnede oplevelse af Primeraair helt i orden. Ja, de har aflysninger, men det har alle selskaber, så tag den med ro.

Returrejsen den 21/7/18 forløb smertefrit. Ingen problemer overhovedet. Landede endda 5 minutter før tid.

Eneste "minus" ved oplevelsen var kabinepersonalets prioritering af serveringen af børnemåltidet. Det kom meget sent efter den generelle servering af sandwiches, drinks mv. og det virker lidt underligt sammenlignet med andre selskaber, der prioriterer de (ofte utålmodige) børn først.

Men alt i alt en god oplevelse. Rejser gerne med Primeraair igen.

Late every time. Bad information
Bad bad bad

We were delayed for almost three hours. No online check in and my expensive reserved front seat had no leg room. Toilets stink. Never again. Book Ryanair and be happy.

if you have not heard this airline is good well you do not have to . never fly or advice to buy ticket from this air line even for free cause your plane may took off after 24 hr. if you lucky. that bad experience all 85 passangers had on 30th jun from Malaga to STN london flight supposed to flight on 30th jun 11 05 am with 0 responce no info. whats so ever . dump us in hotel reception till 12 o clock midnight then kick us outfrom hotel reception to promise flight at 1.30 am midnight on 1st july four times time had been changed after 28 hours flight delay till 16.30 pm on 1st july. for full refund email sent no official reply at all . plesse advice if you have same experience. how do we all get justice for our incontinent.

An absolutely terrible company - I vow to never use Primera Air again.
For the past few months my partner and I have had nothing but trouble with this airline. They have poor communication to their staff, falsely advertise their service, always run delayed flights and cancel their flights last minute leaving poor customers stranded at airports in the early hours with no food or accommodation.

My partner and I had 3 flights cancelled by them with 2 weeks notice - which was fair enough, I got my refund. HOWEVER, the problems began when my partner decided not to get a refund and instead opted for a Primera Air flight to another airport. When she arrived and got on the plane she was met with an old "National Air" flight that looked unsafe - It did not have any in-flight entertainment or headrests even though she PAID for this. The flight took off, circled the airport and then landed instantly as the plane was UNSAFE and had a technical error with the wing. The flight was then continually delayed by about 7 hours and then was suddenly cancelled around 2 in the morning. Poor passengers with families starved at the airport whilst promises of accommodation were being made by the company but were not delivered. There was no communication between Primera Air and Primera Air staff - as they had no clue what was going on and it seemed the passengers knew more than the staff! It was chaos and eventually my partner had to fork out thousands of pounds for another flight to London. It was absolutely disgraceful.

Her next flight seemed like it would go better - wrong. This flight, again (from LONDON STANSTEAD TO NEWARK,NJ) was delayed by about 3 hours, and then another 4 at the airport. Again, she was put on the same shoddy "National Air" plane which did not seem fit for flight. Overall, we have regretted booking with Primera Air for the amount of stress it has caused us and I wouldn't wish that anybody has to go through the same. Take your money and spend it on a quality airline instead of one that leaves passengers stranded and cannot schedule a flight on time. Worst of all - If you are flying transatlantic BE PREPARED to not get what you paid for - be aware you might get dumped on some ramshackle 40 year old plane. Personally, I believe this company shouldn't be allowed to operate, the service is absolutely shocking.

Don't expect a quick reply from them either - they take up to a month to respond to refund requests and their customer service wouldn't answer any of my tweets about their delays, despite them being online. AVOID.

Super oplevelse. Billund- Varna og hjem igen. Ingen forsinkelser og god service.

Flight to Malaga from Stansted delayed by 18 hours no info provided sent to a hotel which had no rooms... compensation seems unlikely. do NOT use them. Makes Ryanair look like 1st class.