Primera Air 

Når man mailer til Primera Air får man ikke noget svar - det samme gælder deres telf. - her kommer kun et autosvar, at man har travlt. Elendig service

Same story as many others here. AVOID AT ALL COSTS. Sons flight from Toronto to Birmingham cancelled. Given options of transferring to Stansted flight or a refund - asked for transfer. That was 5 days ago - heard nothing since - no confirmation or booking number. We've reached the point where we'll have to buy him a flight on Canada Air and accept we've lost the cost of the Primera flight. Astonishing how they get away with this - Watchdog - where are you?

Lots of bad reviews on Trustpilot my own experience was the opposite.
Our flight on the 01/08/2018 from London Stansted to Alicante was excellent.
Traditional desk check in at Stansted was great.
No extra cost,seated together row 5 ,hand luggage on board gate number issued with boarding pass.
With the exception of gate number most of above involves extra cost with Ryanair.
Crew excellent, pilot route information and progress best and most informative I have heard for a very long time.
Perfect landing as well.(Always helps)
Competitive ticket price as well compared to Ryanair
The reason I mentioned early gate number information,( as anyone who knows Stansted) they love to keep you in the Terminal Shopping/Area as long as possible. This can lead to a last minute rush especially with regard to Ryanair.

Do not fly with them even if you think you are a seasoned low cost traveller. Our flight to New York was cancelled, very little assistance and no reply when trying to claim the compensation. Read any of the reviews and they are highly unreliable and terrible in dealing with people, stay well away!

23 timers forsinkelse... Vi ankom til lufthavnen kl. 13 og så at flyet var forsinket til kl. 00.10. Efter 13 timers ventetid i lufthavnen hvor afgangstidspunktet blev ændret flere gange blev flyet aflyst og folk blev indlogeret på hotel. Dagen efter skulle vi så have fløjet kl. 12, men lettede først 15.30, fordi vi skulle vente på en pilot som kom fra Viborg til Billund. Vi tabte over et døgn af vores ferie, hvilket er meget når man kun har en uge. Og bare til info så har Bravotours og Primera air den samme ejer..

Oseriöst bolag, har nu väntat sedan oktober 2017 på mina pengar efter en flygförsening till Malaga på 12h. Trots att man har bekräftat att vi har rätt till ersättning har inga pengar satts in på mitt konto, bara undanflykter hela tiden.

I wish i could put 0 star. Please, do not use this company if you value your time & money. They are not trustworthy. All the bad reviews are genuine. This company cancels or delays flights on daily basis and never returns money back. Don't ruin your holidays! Avoid at all cost!

Absolutely terrible airline. Flight from Alicante to London "delayed" 14 hours on the first of July then cancelled with no alternative flight offered 4 hours after the initial "delay" leaving us stuck in Spain. Spent over an hour on hold trying to speak with a member of customer services then had phone call disconnected. Its now been 27 days since we contacted the airline by email seeking a refund and the compensation we are legally entitled to and have had absolutely no response from the airline. Have also just heard of a friend who had their flight to Canada from London cancelled at very late notice and is also struggling to get her compensation. Avoid flying with Primera Air at all costs, they'll take your money and give you nothing in return.

I paid more for the flight to have a direct London to Newark. The company did not notify us till after we all boarded the plane that we were stopping over in Iceland to refuel (we overheard the staff saying it was because the company wanted to save money by using a smaller plane that couldn’t do a transatlantic flight - which was not the Boeing we all booked) - therefore not giving us any opportunity to change plans or figure out connections and trains. (Against EU regulations)

In lieu of the changes - the flight staff did nothing to ease the inconvenience to the point that they wouldn’t even give people a glass of water to take medication

The airline never once issued a Apology email to let their customers know they were aware of the inconvenience.

After I emailed the company to notify them
Of the issues they replied back with “Primera Air has reviewed the claim and would like to apologize one more time for any inconveniences caused. However, Primera Air disagrees with the claim”

It’s a bummer that They genueiney don’t care about you as a customer. Unfortunately I Won’t be flying with them again

To tell the truth they were lucky to get one star, if i can stop one person for using this Airline i would be happy because even though i bought a flight reading the reviews i still went ahead big mistake , what i would do if you are going to do this try there customer service , i guarantee you will not get through to them once they have your money , please please listen to what i am saying and do not do it .

A company like this should not even be allowed to operate. Do not expect them to offer any service in any way whatsoever should you need it. Neither should you expect them to honour any agreements they might have made to you. In fact, don't expect anything from this company and you might just be fine! Or better yet, choose a trustworthy Company altogether would be my advice.

We were delayed 8 hours on a trip from Barcelona to CPH. No information, they knew this was a problem the day before. Wrote them to make a claim, they accepted and said it would take 15 weeks, it's been 40. They have just stopped responding to any emails and zero customer service. Completely disappointing. Would think twice before flying with them.

Worst airline ever. Ryanair are top compared to this

ticket desk at Newark airport was closed a full hour and a half before departure. Like, tumbleweeds closed. TSA agents were laughing at us because they said this happened every night, and their neighbors, SPIRIT air said the same--just the worst. They throw every inconvenience at you to make sure you don't make the flight--no online check in, no printing boarding pass, and a desk team that skirts out early on the regular. No one to talk to at customer service. we had to book a new flight so the "deal" was no deal at all and ended up costing us an arm and a leg more in travel expenses. WORST.

I flew on the transatlantic flight PF43 from Stansted to Boston Logan. Primera air lost two of my checked-in luggage, which I understand, but what is inexcuasble is that their customer service is truly terrible. Their partner company skyteam at Boston Logan airport did a terrible job of filing my lugagge claim, they basically neglected ever putting it in the online missing luggage system. I have always flown Norwegian (monthly) on this route and I decided to try out Primera for the first time this month, I truly regret it now. It is extremely hard to reach Primer's customer service staff on the phone and they DO NOT reply to emails in a timely manner. I am appalled at how they treat their customers. And if I were Primera management, I would review Boston Logan's skyteam desk staff performance.

Spent 4 weeks trying to arrange disabled assistance finally got a response and then nothing 3 emails eventually came answered all and nothing until yesterday with a sorry your flight is cancelled. From reading other trust pilot reviews I'm in for a long long wait.
Do your self a favour don't take the chance it's not worth it.

Rigtig fin t/r til Malaga. Til tiden begge gange og klart billigste billet på dagen

I had to write this review as I was literally petrified to fly with PA after reading the reviews. I was even trying to buy additional travel insurance. I arrived at Stansted with much trepidation. Check in was easy and I paid to be upgraded (again, terrified I would be in a seat with 5 inches of leg room). The staff were very polite, boarding efficient - no issues with bags being shoved into containers, etc. The plane was brand new, the on board staff so helpful and friendly. Dillon, the purser, was cheerful and professional- a real gem onboard. The airline food was frankly just edible but I bought food with me. The plane was on time in Boston and I can honestly say arriving in the US at night is much better to help overcome jetlag. I would advise taking a small pillow though.

Fly til malaga og retur. Begge fly til tiden og sødt personale.

I try to fly budget whenever I can. On this basis, I booked to see my friends in the USA with Primera –– flying from Stansted to Newark. There was no entertainment, so if you do choose to fly with them make sure you put MORE than enough entertainment in your own hands. No entertainment for 7+ hours is ridiculous. There was a horrendous smell whenever the air con blew out 'fresh' air.

If that wasn't bad enough, this is the bad part!

An hour or so before landing, the pilot says that there's a storm over Newark, so he'll keep us updated. Give it half an hour and he says "the storm is still there, so we may have to land at Stewart, but we only have twenty minutes of fuel left." At this point us passengers are confused, why would you say you have less fuel than needed –– that's a way to make people panic! Twenty minutes pass and he says "the storm is still there, but we're just gonna have to give landing a go." We didn't even know where we were landing into!

I flew Norweigan in Jan, if you want to fly budget to New York then go with them – so much better. Touch screen ordering food, free entertainment, no bad smells and a panic free flight!