Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Love the Divan colour (green) and storage. Mattress and bedding great. Not impressed by the delivery. Driver and assistant were very polite but were too rushed, causing damage to walls and paintw... Mehr ansehen
Unternehmen hat geantwortet
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great... Mehr ansehen
Unternehmen hat geantwortet
Ordering was straight forwad and easy. Was kept informed from start to finish about day and time of delivery. Arrived on time and am really pleased with my matress,lovely quality
Unternehmensdetails
Vom Unternehmen geschrieben
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Vom Unternehmen geschrieben
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Kontaktinformationen
Vereinigtes Königreich
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4.5
Hervorragend
4690 Bewertungen
Bittet Kunden um Bewertungen
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Easy to order and reasonably priced
Easy to order and reasonably priced. The delivery was uncomplicated and on time.
Really comfortable too.
12. Juli 2026
Antwort von Premier Inn At Home
We appreciate your review and are so glad you found the ordering process easy and the pricing reasonable.
Kind regards, Louise at Premier Inn At Home
The bed was what was expected
The bed was what was expected. Comfortable providing a restful sleep. The pillows were a welcome addition.
13. Juli 2026
Antwort von Premier Inn At Home
We're so pleased to hear that your bed met your expectations and provided you with such a comfortable and restful sleep. It's wonderful to know the pillows were a welcome addition!
Kind regards, Louise at Premier Inn At Home
Good buying experience
Good buying experience. Bed is firmer than was expecting and not the same as the beds in the hotel. Maybe it will soften up with time. Well made and lovely colour divan.
13. Juli 2026
Antwort von Premier Inn At Home
We're glad to hear you had a good buying experience and appreciate your positive comments about the divan's quality. Please do allow time for the mattress to settle and relax, we're sure you will soon find it great.
Kind regards, Louise at Premier Inn At Home
We went to orbital for breakfast last…
We went to orbital for breakfast last Sunday they run out of some food the coffee was cold very disappointing
10. Januar 2026
Antwort von Premier Inn At Home
Hi, can we ask you to move your review to our hotel page, that way the correct teams can see your feedback.
Louise, Premier Inn At Home
The bed is so comfortable also the…
The bed is so comfortable also the bedding are great quality .I wished i knew earlier about being able to order premier inn beds & bedding ! Best ever ive ever bought
13. Juli 2026
Antwort von Premier Inn At Home
We're so pleased to hear how much you're enjoying the comfort of our beds and the great quality of our bedding! It's wonderful to know you've found the best sleep ever.
Louise,
Premier Inn At Home
Excellent pillows
Excellent pillows, previously purchased before, so these were a replacement.
5. Juli 2026
Antwort von Premier Inn At Home
We are so pleased to hear you are happy with your replacement pillows Stephen. Thank you for your continued support and positive feedback.
Louise,
Premier Inn At Home
Excellent product and customer service
Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but rather than deliver in such a state it was cancelled and rebooked for another day, that day was convenient but a quick phone call to their customer services got that changed without any fuss. Product arrived and the delivery team took it upstairs (2nd floor) to where I wanted and took my old one away without any fuss. Great product, great delivery and excellent customer service.
4. Juli 2026
Antwort von Premier Inn At Home
We are so pleased to hear you are enjoying the comfort of your new mattress and bedding, and that they are providing you with a great night's sleep, just like in our hotels. Your kind words mean a lot to us.
Louise,
Premier Inn At Home
Antwort von Premier Inn At Home
We're so happy to hear that you find your bedding comfortable and soft! We appreciate your positive feedback and are glad the tog is perfect for you. Thanks Alison.
Louise,
Premier Inn At Home
Great delivery service and great mattress.
Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the mattress to the upstairs bedroom and took the other mattress away.
After 3 weeks of use my back is now happy that we have this new bed.
I have given 5 stars as a review despite having a slight negative which was not knowing if we were to take our old mattress off in readiness for the new one (which we had done) as that would of saved us a job had we known.
Overall great service and great mattress.
11. Juli 2026
Antwort von Premier Inn At Home
We are so pleased to hear that our delivery service was efficient and that our team provided excellent assistance with your new mattress. It's wonderful to know that your back is now happy after three weeks of use! We appreciate your valuable feedback Wayne.
Louise,
Premier Inn At Home
Arrived on time the duvet is so comfortable very cosy
Easy to navigate website good communication about delivery
3. Juli 2026
Antwort von Premier Inn At Home
We're so pleased to hear that you found our website easy to use and that our communication regarding your delivery was helpful.
Louise, Premier Inn At Home
Fantastic pillows
4. Juli 2026
Antwort von Premier Inn At Home
Thanks Sandra, that's great to hear.
Louise, Premier Inn at Home
Antwort von Premier Inn At Home
We're so pleased to hear you had such a positive experience with us Sheila. Thank you for your wonderful feedback!
Louise, Premier Inn At Home
sags excessively in the center, causing severe back pain.
I purchased a Premier Inn Mattress 2.0 which was delivered on 29th June 2026 after an initial incorrect delivery. Unfortunately, the mattress has serious structural support issues; despite being advertised as "Medium/Firm" with "Zoned Pockets", it sags excessively in the center, causing severe back pain.
I submitted a formal complaint under the Consumer Rights Act 2015 requesting a resolution/refund. It has been over 5 working days and despite a follow-up email, I have received zero response from customer service.
Ignoring customer complaints about product faults is unacceptable for a brand of this scale. I expect customer support to contact me immediately to arrange the return and full refund for my order.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Inn At Home
We are genuinely concerned to learn about the significant issues you've experienced with your Premier Inn Mattress and also any lack of reply. Our CX team are looking into this and will be in touch directly asap.
Louise
Premier Inn At Home
On time delivery with helpful staff
On time delivery with helpful staff. Mattress seems very comfortable although a little on the soft side.
2. Juli 2026
Antwort von Premier Inn At Home
We're delighted to hear about your positive delivery experience. We hope you continue to enjoy the comfort of your new mattress!
Kind regards, Sam at Premier Inn At Home
Excellent product
Excellent product, great service. Im very satisfied and recommend to everyone.
9. Juli 2026
Antwort von Premier Inn At Home
We appreciate your wonderful review! We are so pleased to hear you are very satisfied with your purchase and thank you for recommending us to everyone.
Kind regards, Louise at Premier Inn At Home
Good nights sleep
Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest.
We were informed we could buy these pillows online at Premier at Home, which is what we did.
I can honestly say, my aches and pains have well and truly vanished and I awake every morning pain free.
Thank you Premier Inn. ⭐️⭐️⭐️⭐️⭐️
6. Juli 2026
Antwort von Premier Inn At Home
We are so pleased to hear that our pillows have made such a positive difference to your well-being and that your neck ache has vanished. It's wonderful to know that our efforts have resulted in such a fantastic outcome for you Violet. We truly appreciate you sharing your experience and your kind words.
Kind regards, Louise at Premier Inn At Home
Antwort von Premier Inn At Home
Thanks Sandra, that's great to hear.
All the best, Louise at Premier Inn at Home
Antwort von Premier Inn At Home
We're delighted to hear that you are pleased with both our products and the installation service Tim. Thank you for your wonderful feedback!
Best regards, Louise at Premier Inn At Home
Antwort von Premier Inn At Home
We're so pleased to hear that our mattress is a perfect fit for you Janice. We appreciate your positive feedback.
Kind regards, Louise at Premier Inn At Home
Pillows
It was easy to order. Pillows received and comfortable as always but not as robust as they used to be. I ordered the soft pillows as usual and after 1 month of normal use they are beginning to sag. Im not sure if they've changed their manufacturer but they are not as good as they used to be.
1. Juli 2026
Antwort von Premier Inn At Home
We appreciate your feedback regarding the pillows. We're sorry to hear that you are not finding these as robust as you expected, they have not been changed. We appreciate your feedback.
Kind regards, Louise at Premier Inn At Home
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