Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great... Mehr ansehen
Unternehmen hat geantwortet
Love the Divan colour (green) and storage. Mattress and bedding great. Not impressed by the delivery. Driver and assistant were very polite but were too rushed, causing damage to walls and paintw... Mehr ansehen
Unternehmen hat geantwortet
Love this mattress, great quality, exceptionally comfy, very happy. Wanted one of these for ages after staying at Premier Inn, so glad I finally got it.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Vom Unternehmen geschrieben
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Kontaktinformationen
Vereinigtes Königreich
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4.5
Hervorragend
4687 Bewertungen
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Antwort von Premier Inn At Home
We're so pleased to hear you're enjoying your new mattress Denise. We appreciate your feedback.
Sam,
Premier Inn At Home
Poor customer service
This one star represents the poor customer service.
The accommodation was fine and the bed really comfy.
However I had to send a complaint to guess relation regarding a significant issue that we experienced.
After giving me a unique reference WHB-3232108-S3NT I was reassured that someone would be in touch within 8 days ,that was 12 days ago and still waiting
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Inn At Home
Can we please ask you to move your review to our hotel page, that way the right teams can pick this up for you.
Sam,
Premier Inn at Home
Very comfortable
I already left a delivery review, which was great.
We have had the mattress for a time now and it's very comfortable indeed.
22. Juli 2026
Antwort von Premier Inn At Home
We're so pleased to hear that you're finding your mattress very comfortable after having it for a while now. It's wonderful to know you're enjoying it Andrew.
Sam,
Premier Inn At Home
Very easy and very professional
22. Juli 2026
Antwort von Premier Inn At Home
We're so glad to hear you found our service easy and professional. We truly appreciate your kind words.
Kind regards, Sam at Premier Inn At Home
My stay was 2 nights at tonbridge…
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great service and couldn't do more to help. 10/10 service.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Inn At Home
Adam, can we ask you to move your review to our hotel page, that way the right teams can see your feedback
best regards, Sam at Premier Inn At Home
Superb pillows
Bought these pillows after using them in log cabin . Best 3 nights of sleep
In a long time
Easy to order . Great quality and
Superb delivery service
27. Juli 2026
Antwort von Premier Inn At Home
We are absolutely delighted to hear that our pillows helped you achieve such wonderful nights of sleep! It's fantastic to know that you found the ordering process easy.
Kind regards, Sam at Premier Inn At Home
Lovely pillows
Lovely pillows , these are absolutely fine they do the job , they do keep the majority of the shape and thickness . I think they could have been a little more firmer , as I chose firm but just needed a bit more. But apart from that they are lovely
27. Juli 2026
Antwort von Premier Inn At Home
We're happy to hear you find our pillows lovely and that they maintain their shape well! We appreciate your feedback regarding the firmness
Kind regards, Sam at Premier Inn At Home
Fabulous Matress
Having stayed several times at a Premier Inn and loved the mattress…..we decided to buy one. All I can say is OMG! I’m so pleased…..and a “free gift of the Duvet, mattress topper and pillows” which was part of the offer at the time.
Happy days!
28. Juli 2026
Antwort von Premier Inn At Home
We are so pleased to hear how much you are enjoying your new mattress Margaret, that's great to hear.
Kind regards, Sam at Premier Inn At Home
To hard for my liking
To hard for my liking. Gives me a neck ache. I should have chosen the softer ones
20. Juli 2026
Antwort von Premier Inn At Home
We appreciate your feedback Adrian.
All the best, Sam at Premier Inn At Home
My pillows were ok but I wish I got…
My pillows were ok but I wish I got them from Travelodge, they were film but to bulky.
12. Juni 2026
Antwort von Premier Inn At Home
We appreciate your feedback regarding the pillows. We are sorry if they were not a perfect fit for you.
Kind regards, Sam at Premier Inn At Home
Do not purchase
Bought two.pillows when we returned from a premier inn stay as they were lovely. We checked pillows when we were away and they were "soft"
When we returned home I went to order pillows on.line what a mistake after 2wks they are realy flat, very disappointed as they were more money than I would usualy spend so I would not recomend these items
20. Juli 2026
Antwort von Premier Inn At Home
We are truly sorry to hear that the pillows you purchased did not meet your expectations after your Premier Inn stay. We understand your disappointment, and appreciate your feedback.
All the best, Sam at Premier Inn at Home.
Terrible customer service and delivery
Terrible customer service with regard to delivery of our new mattress. Cancelled scheduled delivery twice and then third time they turned up 3 hours later than scheduled.
27. Juli 2026
Antwort von Premier Inn At Home
We sincerely apologise for the couriers vehicle breakdown on the day of delivery Lisa. We understand your frustration when they were unable to re-deliver until the day after. We have escalated this with AIT to better understand what went wrong and to help prevent future occurrences.
Kind regards, Sam at Premier Inn At Home
Antwort von Premier Inn At Home
We're so glad to hear your pillow arrived quickly and is providing comfort! We appreciate your positive feedback Sarah
Kind regards, Louise at Premier Inn At Home
The quality of the pillows has gone…
The quality of the pillows has gone downhill. Nowhere near as good as they used to be.
The first set I bought lasted 3 years and were still quite plump when I threw them away.
I only replaced them as I was moving and got a new bed and wanted everything new. Less than 6 months of use, a couple of hours a night, and they are pretty flat.
Will never order from them again.
As well as that, they keep deleting order history, so you can’t view previous orders 3 orders in the last 4 years, and not one is available in my order history; that tells me they are trying to hide something.
8. Februar 2026
Antwort von Premier Inn At Home
We are truly sorry to hear about your recent experience with our pillows Chris, and the issues you've encountered with your order history. We understand your frustration when products do not meet expectations, especially when you've had positive experiences with us in the past. Your feedback is invaluable to us and has been forwarded to the bedding team.
Kind regards, Louise at Premier Inn At Home
Great quality
Love this mattress, great quality, exceptionally comfy, very happy. Wanted one of these for ages after staying at Premier Inn, so glad I finally got it.
26. Juli 2026
Antwort von Premier Inn At Home
We're so pleased to hear you're loving your new mattress and that it's providing you with such great comfort at home. It's wonderful that you finally got it, thanks Carol.
All the best, Sam at Premier Inn At Home
Antwort von Premier Inn At Home
We are so pleased to hear that you found it easy to deal with us and that you are enjoying your new mattress. Thank you for your wonderful feedback Tony.
Kind regards, Sam at Premier Inn At Home
I would highly recommend
Good Quality duvets pillows and mattress covers at a Competitive Price second time buying I have recommended to family and friends Online shopping portal and Communication on delivery good
18. Juli 2026
Antwort von Premier Inn At Home
We are so pleased to hear you're happy with the quality and pricing of our duvets, pillows, and mattress covers. It's wonderful that you've recommended us to your family and friends, thanks Linda.
Kind regards, Sam at Premier Inn At Home
Love the Divan colour (green) and…
Love the Divan colour (green) and storage. Mattress and bedding great.
Not impressed by the delivery.
Driver and assistant were very polite but were too rushed, causing damage to walls and paintwork.
We put the bed together as were not confident of the care that would be given to erect it.
19. Juli 2026
Antwort von Premier Inn At Home
We are pleased you love the divan's colour and storage, along with the mattress and bedding. We are truly sorry to hear about the delivery experience and any damage to your walls. We will have the CX team reach out to you directly regarding this.
Kind regards, Sam at Premier Inn At Home
Great Quality
10. Juli 2026
Antwort von Premier Inn At Home
Thanks Fiona, that's great to hear.
All the best, Sam at Premier Inn at Home
Easy to order and fast delivery
Easy to order and fast delivery. Have ordered these pillows before and happy with them. I chose the firm option
24. Juli 2026
Antwort von Premier Inn At Home
We're so pleased to hear that you found the ordering process easy and that your delivery was fast. It's wonderful to know you're happy with your firm pillows, especially since you've ordered them before!
Kind regards, Sam at Premier Inn At Home
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