Pets Love Scruffs Bewertungen 

The items are of great quality and arrived in one piece (which is more than I can say for another company I ordered bowls from). Great size and good value for money.

Viewed the website , saw the item require as it was similar to a previous purchase , with which we were extremely satisfied ( and which met with our dog’s approval) and purchased the item.
Delivery was swift and effortless.
We fully appreciate the service and the process , with no hesitation in providing a positive recommendation.

Website clear and simple to navigate. Descriptions of products detailed and accurate.

Product received so quickly it arrived in time for the hottest weather and very pleased with this cool mat.

Excellent product
Well packaged
Good value

Excellent quality dog bed

Love the dog bowls and super quick shipping!

We ordered a dog bed from Pets Love Scruffs and were very pleased that we didn't have to pay postage. The description was good and measurements were given (which always helps).
The bed arrived really quickly and was as described. Excellent service.

Great bed for my Weimarana. Seems good quality bought the large one but could of done with ex large however it’s stretched out now and I’ve added another cushion as I felt it was not quiet deep enough.

Such a shame contact is so difficult.I ordered a dog bowl, paid for next day delivery and although delivery was on time. It was the wrong bowl.

The delivery note was correct, so a picking error. It happens and providing you can sort, no problem. However "due to Covid 19" they are not accepting calls and the live chat isn't working.

Which leaves email with a maximum three days response time...

I will buy an alternative, and will not shop here again. Very dissatisfied.

[UPDATE]
Three days later and still no reply to my email. Live chat is still not "live". Looks like I will have to wait for a few more days and request a chargeback from my card company.

[UPDATE]
Thanks for the reply. However, if there is no option for a phone call or chat, then surely responding to mail should be a priority?

Thank-you for the refund but I wpuld far sooner have resolved things as the problem was apparent. As per my earlier comment it is how problems are resolved more than complaining about a picking error.

Finally, dare I suggest accepting phone calls rather than using Covid as an excuse. It would have allowed me to return/replace the same day.

Good experience all round. Website easy to use and order, great products and fast delivery. The shallow dishes I bought are great for cats as they avoid whisker fatigue being so shallow.

Dog bed cover purchased as a spare. Quality just as good as the original bed.

Good quality bed. Delivery arrangements were clear and updated given

Prompt, efficient and great value.

An excellent quality product and fast delivery.

Had to return an item simply because it was too small. Despite receiving confirmation that the parcel was signed for on 18th Jan, I did not receive a refund. Contacted them on 24th, received a reply on 26th saying they don't have it, I emailed the tracking and signed for proof on 26th, it's now a week later and I haven't had a response or received my refund. Absolutely shocking customer service.

We had purchased one of these beds for our previous dog who has sadly now passed. We had the bed a number of years and we're very pleased with it. We now have a new dog and purchased another of these beds so she now uses both one upstairs and one downstairs. However, the new one has now started to perish and the stuffing is falling out even though the internal and external covers are in good condition. When I complained I was simply told that it was outside the warranty. These beds are expensive and should last more than a year. Not fit for purpose and customer services disinterested.

Great products and excellent customer service