Peacocks Bewertungen 

Query over an order. Used online chat. Did not have to wait long and it was resolved quickly, professionally and politely great job 👍

Contacted for refund, spoke with Brandon on Webchat very helpful.

Fatme-aicha on the web chat line sorted out my refund after the parcel went missisng

I had an online web chat with Fatme-aicha this morning and she couldn't have been more helpful! thank you so much for assisting me with my query.

Returned online item to store for a refund. System not working, issue with Head Office. Was told I could post back, I would have to pay postage! Went on holiday for a week. On return took item back to store. Still not possible for refund in store. Sent email to customer care email address, assured refund would be sent. Still waiting. Seems Peacocks are more than happy to take your order but not so great at refunding when returning. Please do not order online from this Company.

I dealt with Brandon on Chat facility. He was extremely helpful and patient with me, explaining everything I needed to know. Excellent customer service.

Used Web chat to solve a problem with my order. I was connected to Brandon. He was very helpful and sorted the issue within 5 minutes. Great customer service.

Spoke to Brandon via the online chat function regarding a delivery. Brandon was efficient and managed to arrange a redelivery. Very quick and easy to do and Brandon was very helpful.

A recent order was missing an item of clothing so I used the online web chat to seek advice and a solution. I was chatting to Harrison, and despite the bad connection and having to restart the chat. Harrison was very polite and patient. We resolved my problem the missing item was refunded. Thank you for excellent customer service.

I had trouble with a order and Brandon was really nice and helpful as I had missed the first part of my address by mistake ( long story ) don't do this normally) it took seconds for him to sort it .first class service.

Great customer service from Brendan today. He sorted out the account issues.

So after writing a positive review because I thought my order issue had been sorted I’m now writing a negative one as my order still hasn’t arrived 2 weeks after I ordered it and no one seems to want to email me back to sort it. I used to buy a lot from this company and had no issues but the way my current problem has been handled is atrocious and I shan’t buy from them again. I have now asked for a refund and have been ignored. Not sure what has happened to this company but I’m surprised it’s still going. Why Louise Rednapp works for them astounds me!

Excellent customer service promised me a refund immediately. Let’s hope it happens.but itnis Friday the 13th

I placed an order but didn’t receive any email confirmation or any email about updates to my order. I contacted the chat and Brandon promptly resolved my issue. He sent me the missing emails so that I would know about my order.

Staff were so lovely in the Rayleigh Essex store , am very grateful 🥰

I had an issue with non delivery of my package and I chatted online with Fatme-aicha who was great. She sorted my issues and was efficient and helpful. Thanks again

I needed help with an in store return. I was taken through the process efficiently and quickly.

EXCHANGE REFUSED IN STORE ORPINGTON
Bought a pack of brief shorts yesterday. At home, I realized I bought the wrong number and went to exchange today at the store. Exchange refused because is underwear.
- The lady today said to me that everyone knows that underwear can't be exchange. I was not told this yesterday when I bought it and there is NO sign in store saying this.
- The underwear is inside the package and I showed to the lady. Clearly anyone can see the package wasn't opened.
- The statement that 'everyone knows'. Is this a company policy? As I don't see anymore in your policies.
Lost a customer just because has a very bad customer service.

I had an issue with non delivery of my package and I chatted online with Sakia who was great. She sorted my issues and was efficient and helpful. Thanks again

Unfortunately my order didn’t arrive. It got stuck at the Evri hub. I contacted Brandon at customer service and he refunded my order straight away and would ask Evri to return the order to Peacocks. Shame I didn’t get my order but Brandon’s customer service was brilliant.