It's good to see something a bit different on the virtual shelves, and the stock pickers at this outfit have taste, no doubt. The returns experience is made easier by print-your-own labels, and the co... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First time buying from these guys and they have not disappointed. I've been struggling to find a company with decent fitting t shirt and I've now found my new go to.
Nice clothes but slow delivery/refund/replacement service with lack of flexibility. I returned some clothes that were too big and emailed to say I needed the replacement fast for a particular event, g... Mehr ansehen
Unternehmen hat geantwortet
I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Kontaktinformationen
Croydon Street, BS5 0EB, Bristol, Vereinigtes Königreich
- www.parlez.co.uk
4.0
Gut
122 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Customer Service Team
Disappointing Experience with No Refund or Response.
I am writing this review to express my deep disappointment and frustration with my recent experience. After returning my purchase, I have yet to receive a refund or even an acknowledgment of my return. Despite multiple attempts to contact customer service for updates, my efforts have been met with complete silence.
This experience has been especially disheartening as I am based in Europe, and it appears that international customers might face additional challenges with this company. I strongly advise future customers, particularly those from Europe, to reconsider making a purchase here. The lack of communication and failure to process a refund in a timely manner is unacceptable and reflects poorly on their commitment to customer satisfaction.
It's regrettable that I have to share this experience, but I hope it serves as a caution to others. Dealing with this company has been not only a financial loss but also a considerable waste of time and effort.
Update 12/3.
Hey Customer Service Team,
I just wanted to drop you a quick note to say a massive thank you for how well you’ve handled my recent issue. Honestly, I was really impressed with the way everything was sorted out, and I think it's only fair to let you know when things are done right.
Thanks a ton once again! I’m really looking forward to sticking around and seeing what else you guys have in store.
Greetz!
26. Februar 2024
Antwort von Parlez Clothing
Thank you for taking the time to leave a review.
We are really sorry to hear you are not happy with the customer service you have received. I have checked our customer service inbox and can not find any emails from your email address or containing the order number you have provided.
Please contact us on orders@parlez.co.uk and we will be able to sort this out for you straight away.
Low quality
Low quality. Bought 2 trackpants of 100 gbp each. Showing holes in a few months
9. März 2024
Bewertung ohne vorherige Einladung
Antwort von Parlez Clothing
Hi. Thank you for taking time to leave a review.
We are really sorry to hear you are having an issue with your garments. We would urge you to contact us to discuss the problems and allow us to assist you. you can contact Parlez directly at orders@parlez.co.uk
Excellent Service
Always great service from Parlez and quality is always absolutely banging
6. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Parlez Clothing
Great stuff, thanks for the great review!
Awful customer service
Returned a faulty item which Royal Mail tracking confirms as received but no acknowledgement from Parlez and no response to my emails. Furthermore, they have sent me a faulty item and have not offered to refund for delivery meaning I am now out of pocket just for receiving a faulty item. Absolute shambles. If I don’t get receive a full refund of all charges by the end of the week, I’ll claim it back via my bank.
Update. Very emotional response from Parlez. Perhaps they should have had a Snickers before replying. Funny how my “one” email gets acknowledged and refund gets processed only after I raise this publicly on Trust Pilot. Why would my initial refund request be raised here rather than with Parlez direct? You’re not fooling anyone. Embarrassing…
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Parlez Clothing
--UPDATE 31/01/2024 --
Thank you for your response. It is not emotional it is factually correct. We take our customer service seriously as we hope the rest of our reviews demonstrate. We are not trying to "fool" anyone we are just highlighting the timeline of events and based on that provide the best possible service we can.... we do not think that is embarrassing.
--UPDATE 31/01/2024 --
Thank you for supplying your information.
We have looking into your order and can see we have received only one email from you and that is today after you have posted this comment.
With regards to your return the warehouse received the item on the 29/01/2024 @10:34am. Your return was then Quality Controlled and processed and you were issued a full refund on the 31/01/2024 @9:42am... less than 48hrs after having received the goods. You have been sent emails throughout this process highlighting the delivery process, your tracking details and your refund status,
To address your comments in you review:
- "no response to my emails" - we received 1 email from yourself which replied to 17 mins after receiving it.
- "sent me a faulty item" - We have Quality Controlled the item and it has been deemed to be not faulty
- "have not offered to refund for delivery" - You have not requested any such refund but of course we are happy to refund you in full as you feel the item is faulty as a gesture of goodwill
- "Absolute shambles" - We are VERY disappointed that you feel like this as we do not feel that we could have acted any quicker in any aspect of this return.
We are a small independent brand and we strive to deliver the best quality product & customer service. We take it very seriously when a customer says we have not met these standards. Whilst we actively request & genuinely welcome all feedback, when we feel the criticism is not inline with the reality of events we do feel that this needs highlighting.
If you have any further questions or we can be of any further help do not hesitate to contact us.
31/01/2024
Thank you for your review. We are sorry to hear about your experience.
We have checked our customer service portal and we have no outstanding emails at all so we are not sure what has happened with your emails. This review is not linked to a specific order so we can not find your details without you contacting us again.
We are of course keen to get this sorted out for you as quickly as possible so if you would like to try again at orders@parlez.co.uk or alternatively we have requested further information from you via this platform so please reply to that. As soon as we have more details form you so we can find your order we will look to get this resolved for you as a matter of urgency.
Great Brand!
Been a Parlez customer for quite a few years now,Really nice good quality clothes and got free next day delivery, top marks as always!
27. Dezember 2023
Antwort von Parlez Clothing
Thanks for the great review!
Antwort von Parlez Clothing
Thank you for the feedback, much appreciated.
Antwort von Parlez Clothing
Thanks for the review! Great to hear you are loving the garms.
Antwort von Parlez Clothing
Thank you for the feedback, much appreciated.
Good Products, Good Service
Good products. Good service. Arrived on time, handled returns well for 1 of the items.
26. Oktober 2023
Antwort von Parlez Clothing
Thanks for the 5 star review. Much Appreciated
Lovely hoody and quick delivery!
26. September 2023
Antwort von Parlez Clothing
Thanks for the review! Great to hear you are loving the hoody.
Antwort von Parlez Clothing
Great to hear and thanks for the great review
Product quality was great although…
Product quality was great although sadly didn’t fit…. Unfortunately let down by Royal Mail delivery which meant item took far longer to be delivered than it should of!
25. September 2023
Antwort von Parlez Clothing
Thank you for the review and the rating. We are sorry to hear that you had some problems with your delivery. Please feel free to reach out to us in the future if you experience any delays and we will do everything we can to get your order to you as quickly as possible.
So impressed
I don't think there's a company with better customer service out there. I was expecting my package yesterday but it wasn't delivered, I emailed Parlez at around 11pm asking if they could help expecting that the answer would be no, or arrive after my package was delivered. They emailed back at 8am the next day.....9 hour response window....What is this witchcraft? Beyond impressed and will shop with them again.
15. September 2023
Bewertung ohne vorherige Einladung
Antwort von Parlez Clothing
Great to hear you are happy with the service. We try our best to give everybody the best possible service and love to hear people's feedback. Thanks for the review and the kind words.
Great products and shipping service.
27. August 2023
Antwort von Parlez Clothing
Great to hear you are happy with your order and the service you received. Thanks for the review.
Great company
Great selection of clothes and spot on styles for each season. Quick delivery of items. My got to brand absolutely love it.
24. August 2023
Antwort von Parlez Clothing
Loving it! Thank you
Great product and customer service
24. Juli 2023
Antwort von Parlez Clothing
Glad to hear that you are loving your purchase !
Exceeded Expectations
Fast delivery, amazing quality & a great personal touch.
I have seen Parlez pop up on my socials for a long time, but I am always hesitant to order online from a company I don't know. I have to say that the quality of the t-shirts are some of the best I have had, and I will certainly be ordering from them again.
25. Juli 2023
Antwort von Parlez Clothing
Thank you so much for taking the leap and giving us a chance! We're thrilled to hear that you had a positive experience with our fast delivery, quality, and appreciated the personal touch.🚀👕✨
Fantastic customer service
Fantastic customer service. Great enterprise company with amazing lines and high quality product. Encore, encore!!
21. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Parlez Clothing
🙌👕🎉
Great T Shirt that looks even better on
Love the look, feel and impact of my new T Shirt
25. Juni 2023
Antwort von Parlez Clothing
We're hyped to hear that you love your new T-shirt! Thank you for choosing Parlez. Knowing that you're happy with the look, feel, and impact of your purchase 🙌👕✨
Great company
Great company- recently bought a white fleece and absolutely love it. Been a customer for over 5 years and will keep coming back!
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Parlez Clothing
Thank you so much for being a loyal customer for over 5 years! We're incredibly grateful for your continued support and thrilled to hear that you love the white fleece you recently purchased.
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