Paris Aéroport Bewertungen 96

This is easily the worst Airport in the world. Only one electronic passport scanner open and this one kept stopping. Only one very rude and totally useless assistant who was not interested and would not help passengers, the flight will not wait because of the passport control, sort it out CDG as this is a very bad way to treat travellers.

Genuinely one of the most embarrassing and unpleasant airport security experiences I’ve had. One staff member in particular (middle aged black guy) acted like helping passengers was physically painful for him. Zero communication skills, zero professionalism, just standing there barking “bag” over and over instead of using an actual sentence like a normal human being.
My partner politely asked if he should remove his watch and got treated like he’d committed a crime for asking a basic question. The attitude was arrogant, lazy, and unbelievably rude from start to finish. If your entire job is dealing with the public, then maybe learn how to speak to people properly instead of acting miserable and inconvenienced by doing the bare minimum.
We left security genuinely embarrassed and frustrated because of one aggressive, blunt staff member who clearly shouldn’t be anywhere near a customer-facing role. Airports are stressful enough without power-tripping staff making passengers feel stupid for asking simple questions.

1,3 sur ce site, 4,7 sur le site aeroport de Paris, c'est qui qui ment???? Je viens ici dresser un tableau édifiant du traitement des handicapés, Avant aero. cdg j'ai pu faire des comparatifs avec des aeroports d'asie (les thais sont les meilleurs.)arivé à ch de Gaulle. 7h30, vol parfait cathay airways. Je demande un fauteuil roulant. il faut passer le bridge (passerelle) à pied, les autres aeroports viennent à la porte de l'avion. je boitille jusqu' à la fin de la passerelle , controle passeport de la police , ok.2 types avec des tablettes à la main nous disent qu'ils faut patienter, ok. Ils pianotent sur leurs tablettes 10mn et passent des coups de téléphone, les employés apparemment ne sont pas la, il n'yen a qu'un seul pour 4 handicapés. Nous avons attendu la sortie complète de l'avion et l'embarquement d'un autre Au bout d'une heure, assis sur un bloc de chauffage en métal de 30 cm de haut (confort au top). Nous avons pu nous déplacer vers les bagages avec un échange de 3fois du personnel pour pousser un fauteuil roulant???? Bizarrel'organisation! ENfin j'arrive aux taxis aprés une heure et demie d'attente. J'ai raté mon train naturellement grace à eux en comptant large en amont. Alors 4.7 de note sur le site aéroport de Paris, je ne suis pas d'accord du tout.

Credo uno degli aeroporti peggiori al mondo. Brutto,vecchio,sporco, personale maleducato ed inefficiente. Al controllo passaporti di una lentezza infinita,retrogradi come pochi,tutte le postazioni automatiche erano fuori uso, la fila arrivava a Milano a momenti, gente impaziente in quanto avrebbe perso la coincidenza e fatto presente al personale che in piedi come dei pali non hanno fatto nulla. Era presente un responsabile che avrebbe dovuto dare indicazioni efficaci ma continua a rispondere male a tutti di una maleducazione e di una arroganza inqualificabile. Si credono tanto superiori ma nella realtà dei fatti sono solo dei gran cafoni incapaci.

Viaggiare su Charles de Gaulle Airport finisce spesso per essere un’esperienza frustrante, maleducati e scortesi complice anche il monopolio di fatto della compagnia AirFrance. Ricevi un messaggio in cui ti viene comunicato che puoi imbarcare il bagaglio in stiva perché la cabina è piena, ma una volta arrivato al banco ti dicono che non è più possibile farlo, nonostante il check-in sia ancora aperto.

Anche i controlli di sicurezza sono terribili, retrogradi : nonostante le nuove tecnologie già adottate in molti grandi aeroporti internazionali, a CDG resta il rigido limite dei 100 ml per i liquidi. I prodotti che superano la quantità consentita vengono sequestrati e non è nemmeno permesso travasare il contenuto in un flacone più piccolo e ripassare i controlli. Un sistema poco flessibile e decisamente lontano dagli standard di efficienza che ci si aspetterebbe da uno degli aeroporti principali d’Europa.

Staff are rude (French!!)
Toilets are dirty
Passport control is basically 2 policemen for 4 flights every time we come with my wife and children!
Discusting way of treating people

Personnel irrespectueux et aggressif aux controle des bagages, et meme menacant.
On a l'impression d'etre un delinquant, qui vient de commettre quelquechose de grave, mais quoi ???
Et surtout ne pas poser de question, sinon c'est "j appelle la police monsieur".
"Et attention, si vous faites une reclamation, je fais un rapport contre vous"

From all my travels travelling through T2c at CDG is the worst experience ever. My family were in tears, my daughter with her baby was subjected to the most humiliating security checks including checking every single food item, staff unsure of what they were doing. My other daughter was told to take her glasses off to put through a scanner. The rudeness of the staff was just awful. The lady who checked my bag didn’t speak, just grunted at me, was unnecessarily aggressive and downright rude. She touched everything in my bag, didn’t repack it, left a pile fir me to sort, I honestly felt liked someone had broken into my house, it was degrading and disgusting how we were treated. I highly recommend avoiding this awful place and I will never return to this airport. As an auditor I get they have a job to do, but teach them to do it properly and professionally.

all lazy horrible to customers very unhappy many border police are closed and are not open people sat in the rooms ignoring not serving they don’t deserve there check at all I’ve been stood for 40 minutes without no service 😡

You have totally forgotten about your bread and butter passengers .. full of posh shops .. Hardly anywhere to eat .. staff are extremely rude .. so disappointed.. will try to AVOID this airport as much as I can .. TERRIBLE ‼️

If you've found yourself in CDG Paris I'm sorry to tell you, you've died and gone to hell. I can't understand how this place operates as a hub, spare yourself the drama and use a different hub. Heathrow, Schiphol and Istanbul are all far superior. We arrived 3.5hours early for our flight and still had little time left. Automatic machines to check bags in but bag drop is manned so you queue to drop it anyway, totally pointless having those machines. You queue to scan your boarding pass, then prepare for an hour to get your passport scanned at peak times, they have very little staff working. Then you will hit security so prepare for another hour. It's actually a safer bet to arrive late and make yourself known to the staff so you get to skip all the queues. I've never hated an airport more and was looking forward to mooching at the shops. In fact all the shops were dead when we did get through signifying everyone having a similar experience to us, there is simply no time to do anything but stand and wait for god knows what. Keep your boarding pass out by the way as it needed seen at least 5 times for some reason

Staff rude, very bad organisation
2 hours to go through passport control

When boarding, terminal 2E gate 23 today for NCL, no announcement was made to let us know about the boarding by zone. When queuing under sign 23, we were told off to move and ordered to wait under the sign 22. When trying to explain why we went to gate 23 ( as written on our boarding passes and as announced) , not only the first man didn’t apologise, but he called his colleagues and we were shouted and laughed at out by 3 members of staff!!! Including one member wearing ant Air France uniform.
The organisation, the signing, and worst of all the staff are appalling. Their level of customer service is non existent.
To AVOID absolutely!

Would of given it 0* if possible! Travelled the world far and wide and this is by far the worst airport I have been through! Rude, ignorant staff, two hours to get through passport control, on entering and exiting the country. Gates changed at the last minute, no warnings! Avoid if at all possible!

Cdg terminal 1.......
PASSPORT CONTROL .
who ever signed off on the layout and system in place should be sacked immediately.
Absolute ridiculous and unless.

One queue for people travelling without kids . And another queue for families, which is rammed packed with lots of very young children who are extremely board , tired , Hungry, cranky, forced to wait in an extremely overcrowded space for hours.
WHILE THE STAFF CHILL OUT HAVING CHATS AND A JOKE .. AND THEN WAITS UNTIL PEOPLE HAVE ALMOST MISSED THEIR FLIGHTS TO DECIDE TO ACTUALLY DO SOME "WORK". If your lucky enough to have stood waiting in passport control for over an hour and your flight is about to take off then you might be the 1 out of 10 family's to eventually skip every other family who has already lost their patience waiting to get to their flight.

I dont understand why they would only open two passport control windows when they know there is a large amount of flights leaving at certain hours . Instead of having useless "staff" standing around doing f all . Sack them and hire the much needed passport control staff to keep the queues flowing..

But anyways,

If it is possible I would say avoid this airport
It has put me off of ever travelling through it again .

Ques, ques and more un-necessary ques.. travelled with my partner and 2 young kids from Shannon to CDG for DLP, spent 1.0-1.5hrs hrs on arrival inching our way through passport control with 2 impatient kids. Of the 8 desks available, 2 were open checking passports while 3-4 staff were "monitoring" the people in the ques trying to keep the peace and stop the fighting.. it was worse when departing, arrived 3hrs before flight and made it through with 20 mins to spare.. The worst experience we have ever had in a major airport, but completely avoidable. There appears to be a lot of staff directing ques making very little impact on progress, instead of just manning the passport booths properly, it makes no sense.. not letting it ruin the trip but have decided we will never return through CDG again. If you have social anxiety or are any bit clostraphobic, just be mentally prepared for a battle of deep breathing exercises.. unfortunately, it is the families with the kids under 16 that are suffering because we can't use the passport machines.. in summary - allow plenty of time, at least 4hrs for short haul flights which sounds like a crazy comment but is truthful..

It was terrible. The security was incredible rude whilst telling us to push our trays along the conveyer belt when that is there job, telling us to hurry up. One man especially was shockingly hostile. I was very angry afterwards

Got off pretty large jet down a portable stair, no jet way, and then crammed us onto a bus like sardines. We had to get to another terminal and no signage. We did find the right corridor and joined a long line at elevator for gate m. After standing there we were told gate m was the other way because elevator was broken. Horrible lines everywhere. Nobody could answer questions or respond when it looked like we were going to miss our flight as did several others. How can this be the best European airport? Will try to never come here again.

A recent poll ranking Paris CDG as best European airport is clearly flawed! How can a airport when passengers must systematically remove all electronics and liquids at security win when all other European airports are fully equipped with new equipments allowing to leave everything by in one’s bags ! This results in long and cumbersome security procedures. CDG has a couple of new machines at long haul terminals! Same for automated passport control gates (avoid terminal 2C !). In 2026 when all other European airports are fully equipped should disqualify Paris as best European airport.

Terrible airport, layout is bad, moving within different terminals and gates takes forever. Staff are very rude. food selection is terrible! How could Paris airport be this bad.

Hello everyone,

I don't know what was going on with the staff at the Lufthansa (and also Swiss and Austrian) departure area last night, but when we – my wife, myself, and our three daughters – arrived, there was already a very unfriendly, drill-sergeant tone: Really loud and bossy: "Come here, fast, come on, this way...STOP...only you three..." Our other daughters were simply allowed to continue standing in line with strangers... Open all trolleys and bags, take out all liquids, take out all cell phones... "Do you have liquids in here?" "No." I thought she meant anything other than the usual 3x100ml in the resealable 1L bag. I rummaged through my trolley, the employee grinned smugly, and the drill-sergeant tone returned: "I asked you...you said no, and now I have found some..." It went on like this the whole time. Simply unacceptable. We were at a European airport, supposedly the best, awarded four times in a row. I have no idea who gave this review, but yesterday was a complete disaster, dear French. We spent five days in Paris and met only lovely people, felt really comfortable, but CDG managed to ruin it. We were in Terminal 1, which isn't great anyway, but as I said, yesterday evening was hell. They randomly opened 100ml bottles, repacked some into other airport bags, and threw them back in (yes, literally threw them). They weren't even properly resealed, as we discovered three had leaked when we unpacked them.

So, in short, CDG, that was awful. You can do better, and I hope this matter is investigated. It was around 7 pm yesterday.

I'm only giving it two stars because they were careful about security at boarding and asked for our passports. Incidentally, this was the first and only time that happened in the entire airport. We checked in with our booking number and went through security with just our boarding passes.

We will definitely visit France again. But we will be prepared for CDG next time, which in our opinion does not deserve the title of best airport in Europe. This includes how guests/passengers are treated, and you completely failed in that regard this time.