Five stars for Elli, my patient advisor at the cambridge branch. Very personable and professional. Ahmed the optometrist was also very good. The deduction of one star is for the jump of £1500 for... Mehr ansehen
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Das sagen Bewerter
I had a truly wonderful experience with Danielle at the Brighton Optical Express office. She gave me a courtesy call that felt genuinely caring, not scripted or rushed. It was clear she meant every wo... Mehr ansehen
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Susan, the consultant in the Paisley branch was absolutely amazing. She listened to my concerns that were dismissed by another competitor optician chain. She identified a foreign object lodged u... Mehr ansehen
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I particularly like to thank Mr Craig Woods, the Truro branch manager was a tremendous help in getting optical express to honour their quote for surgery on my second eye. Without his help I would n... Mehr ansehen
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Unternehmensdetails
Über Optical Express UK
Vom Unternehmen geschrieben
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Vom Unternehmen geschrieben
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
Kontaktinformationen
Vereinigtes Königreich
- 0800 023 20 20
- customerservices@opticalexpress.com
- www.opticalexpress.co.uk
4.6
Hervorragend
18'871 Bewertungen
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Aces -eye clinic
As soon as i walked into the eye clinic
They made me really comfortable at the reception. The member of staff who looked after me .her name was
Nikita r from white city Westfields I was nervous at first. But after a while she made me relaxed and talked me through. What was going on with my eyes. And the surgery involved. She was very polite. Very caring and new what she was talking about .
Thank you Nikta r for putting up with my nervousness
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear Nikita at our White City Westfield clinic made you feel comfortable and reassured throughout your visit. It’s fantastic to know she took the time to explain everything clearly, answer your questions, and help ease your nerves about your eyes and surgery.
We’ll be sure to pass your kind words on to Nikita. Thank you for sharing your experience, and we wish you all the best on your journey!
Aftercare? More like afterthought
After lens replacement surgery, the aftercare I've received was cursory at best, shoddy at worst at the Westfield White City branch. While all the staff are courteous, their actions show a complete lack of commitment or professionalism to help with my eye's adjustment and 3 month's on, my eyesight was worse than it was before the surgery. I had been quite patient while having to deal with:
- changed and missed appointments
- agreed actions that are not followed through
- being made to wait nearly 75 minutes for for tests that totalled 15 minutes
- not being able to speak directly with the Westfield branch and, Glasgow head office not being able to do anything to help
- being told that I need to attend a branch that is an hour and fifteen minutes away from me when there is a much close branch in Harley Street because Westfield 'has surgeons', though I've never seen a surgeon during the after care
While I got the branch changed, they were very quick to discharge me. A couple of years on, the sight in the eye I had surgery is worse than before, despite being told by the optician at Westfield that my eyesight would improve and remain the same.
I chose Optical Express because I'd had laser surgery previously with them and had absolutely no complaints. This time, however, I'd not recommend them. In fact, I'd say avoid them or get your lens replacement on the NHS. At least you don't have to spent nearly £4k.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we can assure you that your review has been passed to the divisional directors to reflect upon in order to make improvements where necessary.
If you would like to discuss your experience, please contact our Customer Service team on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com.
Really friendly and helpful nothing is…
Really friendly and helpful nothing is a problem. Very relaxed no rush to choose frames. Alison and Cynthis were great and helped with every step.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your lovely review! We're delighted to hear you found our team so friendly and helpful, and that you felt relaxed with no pressure while choosing your frames. We'll be sure to pass your kind words on to Alison and Cynthia. Thank you for taking the time to share your experience, we really appreciate your feedback!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Had an appointment today
Had an appointment today. Bernice,Laura and Iona were great. The service was excellent. This was the Dumbarton store.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your wonderful review! We're delighted to hear you had such a positive experience at our Dumbarton clinic. It's fantastic to know Bernice, Laura, and Iona provided excellent service and made your visit such a pleasant one. We'll be sure to pass your kind words on to them. Thank you for taking the time to share your feedback!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
A wonderful experience with Danielle
I had a truly wonderful experience with Danielle at the Brighton Optical Express office. She gave me a courtesy call that felt genuinely caring, not scripted or rushed. It was clear she meant every word — she made me feel like I mattered, not just another appointment on a list. Her kindness, knowledge, and reassurance really stood out. Danielle took the time to check on my wellbeing, explain things clearly, and make sure I felt supported. Exceptional service from someone who clearly loves helping people.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear Danielle provided such a caring and supportive experience. It's fantastic to know her kindness, knowledge, and genuine reassurance made you feel valued and well looked after. We'll be sure to pass your lovely feedback on to Danielle and the Brighton team. Thank you for taking the time to share your experience, we really appreciate it!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Owen in the Glasgow clinic
Owen in the Glasgow clinic, was very polite, friendly, knowledgeable, great customer service!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your wonderful review! We're delighted to hear Owen provided such polite, friendly, and knowledgeable service during your visit to our Glasgow clinic. We'll be sure to pass on your kind words to him. We really appreciate your feedback and look forward to welcoming you again soon!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Darlington Superstars!
The two ladies who assisted us in the Darlington branch were exceptionally brilliant! Both myself and my husband wanted to proceed with surgery and the two staff members worked together to schedule appointments that worked for our family commitments. Staff were super friendly and informative and we would highly recommend
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear that you and your husband had such a positive experience at our Darlington clinic. It's great to know our team were able to accommodate your family commitments and make the process as smooth as possible. We'll be sure to pass on your kind words to the team. Thank you for your recommendation, and we look forward to supporting you both on your journey!
Don't forget that you both can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Newcastle Clinic
I attended an appointment at the Newcastle branch. Jess and Katie were fantastic, really informative and definitely put my mind at ease! Looking forward to returning for my procedure.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear Jess and Katie made you feel informed and at ease during your consultation. We'll be sure to pass your kind words on to them. We look forward to welcoming you back for your procedure and wish you all the best on your journey to visual freedom!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Anita and Priya were brilliant
Anita and Priya were brilliant, they put me at ease and explained everything in a way I could understand.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Hi Ray, Thank you for your wonderful feedback! We're so pleased to hear that our team members made you feel comfortable and clearly explained everything.
Very professionnel staff thank you
Very professionnel staff thank you
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank Philippe for your kind words! We are so pleased to hear that you had a positive experience with our professional staff.
Miracle workers
Optical Express are miracle workers, it is not 24 hours since my lens replacement surgery and I am typing this without glasses and can see perfectly. Thank you so Optical Express.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for sharing your wonderful experience! We are absolutely thrilled to hear that you are fully satisficed with the service.
Had a great experience at Optical…
Had a great experience at Optical Express Huddersfield for my laser eye surgery consultation. Junaid the optometrist was very professional, thorough and explained everything clearly, which made me feel completely at ease. Usama and Javeriya were also extremely friendly and helpful when booking the surgery, making the whole process smooth and stress-free. Excellent customer service from the whole team – I would definitely recommend Optical Express Huddersfield to anyone considering laser eye surgery.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your detailed feedback. We are pleased to hear that you had a positive experience at our Huddersfield clinic and that Junaid provided a thorough and professional consultation, helping you feel at ease. It is also great to know that Usama and Javeriya made the booking process smooth and straightforward. We appreciate your recommendation and will ensure your kind comments are shared with the entire team.
My visit today at Optical Express Westfield London
My visit today at Optical Express Westfield London was fantastic, from the receptionist to the consultant. Great professionalism from the staffs. A big shout out to Olivia and Sabrinah! Keep up the good work!!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your kind feedback. We are delighted to hear that you had a positive experience at our Westfield London clinic and that our team demonstrated a high level of professionalism throughout your visit. Olivia and Sabrinah will be pleased to receive your recognition. We appreciate you taking the time to share your experience and will pass your comments on to the team.
Went to St albans branch
Went to St albans branch. Spoke to Zara and Jack. Was really informative and helpful in my quest for optical solutions
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are pleased to hear that Zara and Jack were informative and helpful during your visit to our St Albans branch. We appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Great service
Great service from Louise, Colin, and Blair at the Kirkintilloch branch.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are glad to hear that Louise, Colin, and Blair provided you with a great experience at our Kirkintilloch branch. Your comments are appreciated and will be shared with the team.
Arjun at Cardiff clinic was very…
Arjun at Cardiff clinic was very helpful. He explained everything clearly and made me feel very comfortable. I have time to think about my decision but ultimately will get this done in August.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your kind feedback. We are pleased to hear that Arjun provided clear information and made you feel comfortable during your visit to our Cardiff clinic. We understand that taking time to consider your decision is important, and we are here to support you whenever you are ready to proceed. We look forward to welcoming you back in August.
Luzia in Optical Express in Cambridge…
Luzia in Optical Express in Cambridge was beyond helpful, thank you so much!!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your positive review! We really appreciate your feedback!
It was difficult for me to put 4 stars…
It was difficult for me to put 4 stars as the operation for replacement lens surgery was an overwhelming success with better than 20/20 vision within 24hrs (via vision tests carried out next day). The operation itself is painless and very quick but the weirdest experience!
The negative comes with the administration before hand, though my experience was likely to have been quite rare, the original date was cancelled and I had to call when I wasn’t contacted via teams as advised. A few challenges like this but far outweighed by the results. Lovey people with your best interests at heart. I was also a little surprised by the tone of the comms regarding final payment ets, these were automated so they may want to look at this. Overall, very happy!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Many thanks for taking the time to provide your feedback.
We welcome all forms of feedback, and while we are thrilled to hear of the positive impact your lens replacement procedure has had on your vision, and that the surgery itself was a successful and positive experience, we are sorry to hear of the frustration you faced prior to this.
If you would like to discuss any of the concerns you have raised further with a member of our team, we would invite you to contact our Customer Service team on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com.
Amazing experience with Adrl and…
Amazing experience with Adrl and Nadine, explained everything very well, made me feel comfortable during all test 😊 overall great experience 😁
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your positive review! We really appreciate your feedback!
Visited the Leeds white rose site for a…
Visited the Leeds white rose site for a laser eye consultation. I was really nervous but wanted to see if I was eligible and if it would work for me. I have been booked into laser eye surgery later this month. But wanted to leave a Review for the 2 members of staff. Maleehah who did all my initial eye scans and Junaid the Optometrist were absolutely fantastic. They gave me all the information I needed and were so patient and made me feel so reassured that this is definitely the place where I would like to be treated. Thank you.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for taking the time to share such positive feedback about your consultation at our Leeds White Rose site. It is completely normal to feel nervous before a procedure, so we are delighted to hear that our team made you feel comfortable and well informed. We look forward to supporting you through your upcoming surgery and helping you achieve great results!
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