Five stars for Elli, my patient advisor at the cambridge branch. Very personable and professional. Ahmed the optometrist was also very good. The deduction of one star is for the jump of £1500 for... Mehr ansehen
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Das sagen Bewerter
I had a truly wonderful experience with Danielle at the Brighton Optical Express office. She gave me a courtesy call that felt genuinely caring, not scripted or rushed. It was clear she meant every wo... Mehr ansehen
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Susan, the consultant in the Paisley branch was absolutely amazing. She listened to my concerns that were dismissed by another competitor optician chain. She identified a foreign object lodged u... Mehr ansehen
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I particularly like to thank Mr Craig Woods, the Truro branch manager was a tremendous help in getting optical express to honour their quote for surgery on my second eye. Without his help I would n... Mehr ansehen
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Unternehmensdetails
Über Optical Express UK
Vom Unternehmen geschrieben
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Vom Unternehmen geschrieben
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
Kontaktinformationen
Vereinigtes Königreich
- 0800 023 20 20
- customerservices@opticalexpress.com
- www.opticalexpress.co.uk
4.6
Hervorragend
18'871 Bewertungen
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Was at St Enoch branch Glasgow
Was at St Enoch branch Glasgow . . Yvonne dealt with me . Very friendly and efficient and informative . Speedy timely visit with full test and explanations to questions .
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for taking the time to share your experience with us. We are delighted to hear that your visit was timely, efficient, and that you received clear explanations during your eye test. Providing informative and friendly care is our top priority. We hope to see you again in the future!
Lens Replacement
Recently had lens replacement surgery at Bridgewater Manchester, which has been a success.
Special thanks to Hana on reception, so pleasant 😊
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for taking the time to share your positive feedback. We are delighted to hear that your lens replacement surgery was a complete success.
Providing a welcoming and pleasant environment for our patients is a top priority, and it is wonderful to know our front desk team made a great impression during your visit. Wishing you a wonderful recovery and great results with your new vision!
Also don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/
Donna and Katie at Optical Express…
Donna and Katie at Optical Express Newcastle St Nicholas were great. They talked me through everything to do with Laser Eye Surgery. They were professional, warm, and friendly. They also really helped accommodate getting a date for surgery booked in around some complications. Thanks!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear Donna and Katie made your experience such a positive one. We'll be sure to pass on your kind words, they'll be pleased to know their professionalism, warmth, and support, especially in helping arrange a suitable surgery date, made a difference. Thank you for choosing Optical Express, and we look forward to seeing you again soon!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Helpful staff. very clearly explained.
My experience with optical express was very good. The staff were very helpful and explained everything so I would understand. Hardip from the Maidstone store was extremely helpful. And I’ve chose to go forward with the lens replacement surgery. I would totally recommend the Maidstone store if you are considering eye surgery.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience and that our team took the time to explain everything clearly. We'll be sure to pass your lovely comments on to Hardip at our Maidstone clinic. Thank you for choosing us for your lens replacement surgery, and we really appreciate your recommendation. We look forward to supporting you throughout your journey!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Great staff elli and Ahmed so helpful
Great staff elli and Ahmed so helpful
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your lovely feedback! We're delighted to hear Elli and Ahmed were so helpful during your visit. We'll be sure to pass your kind words on to them. We really appreciate your review and look forward to welcoming you back soon!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Great experience
Great experience, Colin and Blair are both very professional and knowledgeable. Great help talking through the tests and paperwork and making sure I was happy with the frames I picked out.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear you had such a great experience. We'll be sure to pass your kind words on to Colin and Blair, they'll be thrilled to know their professionalism, knowledge, and support made such a positive impression. We really appreciate your feedback and look forward to welcoming you again soon!
Sharp practice and heavy selling
I recently made an enquiry about laser eye surgery. I was contacted by someone one from a centre in Glasgow. The took me through a very long, tedious and scripted questionnaire. This included a variety of pricing points. I repeatedly told him I wasn't interested in anything over the £595 per eye for laser surgery.
Since then I have made an appointment, completed another questionnaire and today had another call. In today's call they tell me I am not eligible for laser eye treatment because I am over 40 and have the start of a cataract. The minimum charge I was told would be is £3000 per eye!
Consequently, I have cancelled the appointment. What a colossal waste of time for everyone involved. I feel like I've been scammed and these are heavy-sell tactics where people end up paying much more than advertised.
They also now have a lot of my personal information and my bank details for their cancellation charge. So I'm also scammed out of sensitive information on false pretences.
These are all very poor practices.
Having just read the reply below, I have already sent this to customer services and received no reply. I have also requested confirmation that all my personal data has been deleted and that I won't be charged a cancellation fee. No reply. I've called, computer says "I don't know"
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
We aim to be fully transparent with all of our patients at the outset of their journey with Optical Express. Details of the procedures we offer along with pricing can be found here https://www.opticalexpress.co.uk/laser-eye-surgery/pricing and https://www.opticalexpress.co.uk/lens-replacement/pricing
I believe our Data Protection Team have now also been in contact with you to confirm the initiation of the removal process of your details from our system.
If you would like to discuss this further with a member of our team, we would invite you to contact our Customer Service team on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com.
Cambridge optical express
I saw Elli and Ahmed in Cambridge today and they were both so kind and professional. Thanks for all your help!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your positive review! We really appreciate your feedback!
⭐⭐⭐⭐⭐ Team and service
⭐⭐⭐⭐⭐
Absolutely amazing team at White City Westfield! From the moment I walked in, everyone was so welcoming and friendly. The service was truly top-notch.
A huge thank you to Nikita, who took the time to really understand the issues I was having with my glasses and made me feel completely looked after. And an even bigger thank you to Rakhee, who worked her magic and fixed all three pairs of my glasses perfectly. I’m so happy with the result!
Thank you both for your kindness, patience and expertise. It’s so refreshing to receive such genuinely caring customer service. You turned what I thought would be a stressful visit into such a positive experience. Highly recommend this fantastic team! 😊💛
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that our White City Westfield team provided you with such top notch service and fixed your glasses to perfection. We appreciate your support and your wonderful recommendation!
Very good initial consultation…
Very good initial consultation experience, the checks and knowledge throughout were brilliant and barely any waiting around. Would recommend
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your positive review! We really appreciate your feedback!
Staff
Went in for a laser eye surgery consultation. Really friendly staff, the building was nice and the process was relatively smooth.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that you enjoyed a friendly and smooth consultation with us. We appreciate your support!
I had a fantastic experience at Optical Express
I had a fantastic experience at Optical Express, thanks to my advisor, Abbie Drummond. She was professional, patient, and genuinely cared about making sure I felt comfortable, informed throughout the process, and explained the need of each test. She took the time to answer all my questions without rushing me, and her commitment to patient care really stood out. She is a real credit to the team, and I truly appreciated her support.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that you received such thorough, caring, and professional support during your visit. We appreciate you taking the time to share your experience with us!
I went into the Optical Express today…
I went into the Optical Express today for a consultation on lazer eye surgery. My tentative enquiry was cemented into a firm decision to go ahead with the procedure purely due to the excellent service from Junaid and Kerry. They were both able to talk me through the process in a competent manner and I was confident enough to pay the deposit and book the procedure even though I had only started to look into the procedure. Excellent staff, I cannot recommend the Optical Express at the White Rose Centre Leeds enough!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that our Leeds team made you feel so confident and well-informed during your consultation. We appreciate your support and look forward to seeing you for your procedure!
Also don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/
Very positive consultancy at the…
Very positive consultancy at the Cambridge branch of Optical Express. Elli was very patient, reassuring and explained every step in the process.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that our Cambridge team provided you with such a reassuring and informative consultation. We appreciate your support!
In St Enoch's Centre Glasgow.
In St Enoch's Centre Glasgow.
Excellent service from the team and especially Yvonne who explained all the options available. Strongly recommend the service.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that you had such a helpful and informative experience with our team at the St. Enoch Centre. We appreciate your support and your kind recommendation!
Eye test
Was in st Enoch branch, the service was good and fast. Attended by Ivonne who was kind and provided a clear information.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your positive review! We really appreciate your feedback.
Laser Eye Consultation
So far I've had my initial consultation in Aberdeen for my laser eye surgery. They got me a date booked in within two weeks of my appointment for the surgery to be completed which is very quick!
Frank and Scott were the two staff members whom I saw and I genuinely can't fault either of them. They were both fantastic, so much patience and took all the time required to provide all information and reassurance needed. Genuinely such a fantastic staff team in Aberdeen! Thank you!
Here's hoping surgery in Glasgow goes just as smoothly!!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that our Aberdeen team provided such a reassuring and thorough consultation. Wishing you a very smooth and successful surgery in Glasgow!
Also don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/
Friendly and professional
My experiance at the maidstone branch of Optical Express was very good. I received a warm welcome from the moment i arrived and all the advice i received left me no questions unanswered. The service was very professional every step of the way.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the fantastic review! We are delighted that our Maidstone team provided you with a professional and welcoming experience. We appreciate your support!
5 star service from Colin and Blair
5 star service from Colin and Blair. Can’t recommend them highly enough.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your positive review! We really appreciate your feedback!
Professional, Friendly and Reassuring
From my first consultation through to my successful treatment, the service from all the team at Optical Express Chelmsford was excellent. Deborah, the Patient Advisor, was friendly, knowledgeable and made the whole process straightforward. Amrit, my Optometrist, was professional, thorough and gave me complete confidence throughout. I couldn’t be happier with the results and would highly recommend the Chelmsford team.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for the wonderful review! We are delighted to hear that you had an excellent experience with our Chelmsford team and that you are so happy with your results. We truly appreciate your recommendation!
Also don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/
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