Five stars for Elli, my patient advisor at the cambridge branch. Very personable and professional. Ahmed the optometrist was also very good. The deduction of one star is for the jump of £1500 for... Mehr ansehen
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Das sagen Bewerter
I had a truly wonderful experience with Danielle at the Brighton Optical Express office. She gave me a courtesy call that felt genuinely caring, not scripted or rushed. It was clear she meant every wo... Mehr ansehen
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Susan, the consultant in the Paisley branch was absolutely amazing. She listened to my concerns that were dismissed by another competitor optician chain. She identified a foreign object lodged u... Mehr ansehen
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I particularly like to thank Mr Craig Woods, the Truro branch manager was a tremendous help in getting optical express to honour their quote for surgery on my second eye. Without his help I would n... Mehr ansehen
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Unternehmensdetails
Über Optical Express UK
Vom Unternehmen geschrieben
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Vom Unternehmen geschrieben
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
Kontaktinformationen
Vereinigtes Königreich
- 0800 023 20 20
- customerservices@opticalexpress.com
- www.opticalexpress.co.uk
4.6
Hervorragend
18'871 Bewertungen
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She is very nice person
Laila in Milton Keynes clinic was exceptional today.
Provided hight quality service and was extremely patient with me. She is a very pleasent person to deal with.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Hi there, Daisy. Thank you so much for taking the time to leave your 5-star review. We strive to provide as much help and support as we can. If you need any more support, please don't hesitate to reach out anytime. Take care.
I went in with some broken sunglasses…
I went in with some broken sunglasses from the sunglasses hut, they were unable to help me despite purchasing from them. Optical express fixed my sunglasses within a matter of minutes and for free! They were so helpful.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Hi there, Daisy. Thank you so much for taking the time to leave your 5-star review. We strive to provide as much help and support as we can. If you need any more support, please don't hesitate to reach out anytime. Take care.
Leeds whiterose
Went to the Leeds whiterose branch brilliant service with Sadaf and Junaid. Booked surgery for September. Great service
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for taking the time to leave us a review! We're delighted to hear you had such a positive experience at our Leeds White Rose clinic.
It's wonderful to know that Sadaf and Junaid provided you with brilliant service and helped make your visit such a positive one. We'll be sure to share your kind feedback with them, they'll be thrilled to hear it.
Thank you for choosing Optical Express. We look forward to welcoming you back for your procedure in September and supporting you throughout your vision correction journey.
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Cataract treatment
I visited the Glasgow store with my gran for her cataract consultation, and we honestly couldn’t have asked for a better experience. From the moment we arrived, everyone was welcoming and professional.
A special mention has to go to Owen, who looked after us throughout the consultation. He made my gran feel completely at ease, taking the time to explain everything clearly and never making us feel rushed. His patience, kindness, and genuine care made what could have been a daunting appointment a really positive experience.
Excellent customer service can make all the difference, and Owen went above and beyond to ensure my gran felt comfortable and confident every step of the way. He is a real credit to the team, and we left feeling reassured and very well looked after. Thank you for such a wonderful experience.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you and your gran had such a positive experience during her cataract consultation at our Glasgow clinic.
It’s especially lovely to hear your kind words about Owen. We’re proud to have team members who take the time to ensure every patient feels informed, comfortable, and cared for, and we're so pleased he helped make your gran’s consultation such a reassuring experience.
We’ll be sure to pass your comments on to Owen and the rest of the Glasgow team, they’ll be delighted to know they made such a positive difference. Thank you for choosing Optical Express, and we wish your gran all the very best with the next steps in her cataract treatment journey.
Don't forget that you can also you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Fatema and Amita thank you for all your…
Fatema and Amita thank you for all your support and help today! Just had my consultation at Optical Express, Leamington. Amazing people, highly informative and caring. Thank you 👏👏👏👏👏🙏🙏🙏🙏
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your wonderful review! We're delighted to hear that Fatema and Amita made such a positive impression during your consultation.
Providing informative, caring, and personalised care is at the heart of what we do, so it's great to know you felt comfortable and well supported throughout your visit.
We'll be sure to pass your kind words. Thank you for choosing Optical Express. We look forward to supporting you throughout the rest of your vision correction journey!
Don't forget that you can also you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
Great shop and staff
Staff are always really helpful. Would definitely recommend for anyone looking for an optician.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are pleased to hear that you consistently find our team helpful. We appreciate your recommendation and your continued trust in our service.
Kirkintilloch branch was excellent-…
Kirkintilloch branch was excellent- Blair tested my eyes and was great and explained everything really well. Louise helped me to choose my glasses and gave me brilliant advice.
Experience was excellent, helpful and enjoyable.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are delighted to hear that you had an excellent experience at our Kirkintilloch branch. It is great to know that Blair provided a thorough eye test with clear explanations, and that Louise supported you in choosing your glasses with helpful advice. We appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Lens replacement consultation
I recently contacted optical express in Maidstone with regards to lens replacement, I initially spoke to Adrian who I found very pleasant and chatty, he gave me lots of information on this procedure and arranged an appointment for me. On arrival for my appointment I had several scans and chats with Heather who again was very informative, she explained everything about the scans and what they were for she also sorted all my up and coming appointments. Shortly after I met the optometrist Andras who I found to be very cheerful and chatty, he went through everything with regards to the lens surgery along with lots of info. I must say this team of people at the Maidstone clinic have a mindful of information which certainly puts you at ease, I would highly recommend them to anyone, what a stress free and pleasant experience, I’m now looking forward to having the lens replacement surgery
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your detailed feedback. We are delighted to hear that you had such a positive experience with our Maidstone clinic. It is great to know that Adrian, Heather and Andras provided clear, informative and supportive care throughout your journey, helping you feel at ease at every stage. We appreciate your recommendation and your kind words about the team, and we will ensure your comments are shared with them. We wish you all the best for your upcoming lens replacement surgery.
Fantastic!
I recently had lens replacement surgery and from my initial appointment to being discharged I was impressed with how knowledgeable, informative and friendly all the staff were. I would highly recommend Optical Express, thanks guys!
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your kind feedback. We are delighted to hear that you had a positive experience throughout your lens replacement journey and that our team provided knowledgeable, informative and friendly care from your initial appointment through to discharge. We appreciate your recommendation and will ensure your comments are shared with the team.
Kilmarnock Road Branch
I used the Kilmarnock Road branch for the first time on Monday and had a very positive, friendly experience from all of the staff. This is so important when dealing with health matters. The Optician was thorough in her examination and listened carefully to my concerns. I left feeling very reassured.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are pleased to hear that you had a positive and welcoming experience at our Kilmarnock Road branch. It is especially encouraging to know that the team provided friendly service and that your optician carried out a thorough examination while taking the time to listen to your concerns. We are glad you left feeling reassured and appreciate you sharing your experience.
I particularly like to thank Mr Craig…
I particularly like to thank Mr Craig Woods, the Truro branch manager was a tremendous help in getting optical express to honour their quote for surgery on my second eye.
Without his help I would not have gone ahead.
My surgeon, Mr Mathew, and the staff of the Exeter branch were also excellent.
I would recommend having iol surgery with them.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your detailed feedback. We are pleased to hear that Craig Woods provided valuable support and helped ensure a positive outcome for your treatment. It is also great to know that your experience with Mr Mathew and the team at our Exeter clinic met your expectations. We appreciate your recommendation and will ensure your kind comments are shared with the teams involved.
Antwort von Optical Express UK
Thanks for your feedback Farah. We appreciate your kind words.
Booked in to get a quote for laser eye…
Booked in to get a quote for laser eye surgery. £50 hold on my card to make sure I turned up to the appointment which I was fine with. Then the consultant rang me to tell me due to my age and having a reading prescription only (as my distance was fine) I would NOT be eligible for laser surgery. Would have to be full lens replacement at a cost of approx £7k.
He said he understood I was enquiring about laser eye surgery but apologised he couldn’t take off the £50 charge. Spoke to customer services 5 times and no one could help with removing the charge. Obv want to get you in the chair to try and sell you the more expensive lens replacement.
Managed to call again after customer services didn’t call me back even though they’d arranged a time. They said they would refund the £50 and blamed the consultant for telling me I wasn’t eligible. I explained I’d spoken to another company in recent days who had told me exactly the same thing so their consultant was correct based on my read only prescription and age. This just proves further to me that they want to get you in that chair to sell you the more expensive option.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
We aim to be fully transparent with all of our patients at the outset of their journey with Optical Express. Details of the procedures we offer along with pricing can be found here https://www.opticalexpress.co.uk/laser-eye-surgery/pricing and https://www.opticalexpress.co.uk/lens-replacement/pricing
We would like to reflect with the members of staff involved with your recent experience in an effort to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified. However unfortunately, from the information you have provided, I have been unable to locate your record to do so.
If and when convenient to yourself, in order to discuss your concerns with a member of our Customer Service team, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
Great experience
Great communication from pre appointment to actual day appointment. The medical advisor Evesta was absolutely lovely and made me so comfortable discussing everything with her.
Highly recommend them.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We're glad you had a positive experience and appreciate your recommendation.
My name is Theresa Alford
My name is Theresa Alford , I have been going to optical express since I was in my 40 s .. am now 63 yrs old
The Staff in Paisley , Optical Express have always shown me respect and have been very helpful in supporting me to pick the right frames.
On my observation of the staff dealing with other customers , the Paisley staff give the same respect to them also, with welcome and friendly manerisium
I have always left their shop feeling satisfied with my new glasses .
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Theresa, thank you for your five-star review! We're thrilled to hear about your positive experience and that our team consistently provides respectful and helpful service. We appreciate your kind words and loyalty.
Very helpful staff and well explained…
Very helpful staff and well explained by Hanan, Rakhee and Feven. Thank you Optical Express
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Hi there, thank you for your 5-star review. We will pass on your kind words to Hanan, Rakhee, and Feven. Take care.
Optical Express Corrective Eye Surgery Consultation
Very quick appointment process. On day discussions & scans/ paperwork with Owen (Glasgow) & optometrist Beth very easy, pleasant & informative. Fears discussed, options discussed (financial & treatment) & then booking process simple. So far, so good. I'd recommend Optical Express.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are pleased to hear that your appointment process was efficient and that Owen and Beth made your experience clear, informative and easy throughout. It is encouraging to know that your concerns were addressed and that the options discussed helped you feel confident in moving forward. We appreciate your recommendation and will share your comments with the team.
My recent experience with the Shawlands Branch of Optical Express
My recent experience with the Shawlands branch of Optical Express during June and July 2026 was excellent in every way whilst having my eyes tested and subsequently getting my new spectacles. Special mention goes to Sandra, Ruth and Alexandra who all provided the polite and efficient service I have come to expect on every visit to Optical Express
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your kind feedback. We are delighted to hear that you had an excellent experience at our Shawlands branch and that your eye test and new spectacles met your expectations. It is particularly pleasing to know that Sandra, Ruth and Alexandra provided polite and efficient service throughout your visits. We truly appreciate your continued trust in Optical Express and will ensure your comments are shared with the team.
Went into Derby today and the staff…
Went into Derby today and the staff went above and beyond with all the checks and information and at the end of it all recommended that I didn't have the lens replacement for now a my eyesight was better than I realised.
Thank you
Ana
Dana,
Sohail
Hayley
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you for your feedback. We are pleased to hear that our Derby team provided thorough checks and clear information during your visit. It is especially encouraging to know that Ana, Dana, Sohail and Hayley supported you with honest and appropriate advice based on your current eyesight. We appreciate you taking the time to share your experience and will pass your kind comments on to the team.
Arjun
Arjun - Cardiff Clinic was exceptional. He made the whole process easy and reassuring. He answered all our questions and answered them with full confidence. I would highly recommend. 5 star experience
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optical Express UK
Thank you so much for your fantastic review! We're delighted to hear Arjun at our Cardiff clinic made the whole process feel easy and reassuring. It’s wonderful to know he answered all your questions with confidence and helped make your experience a 5-star one.
We’ll be sure to pass your kind words on to Arjun. Thank you for your recommendation and for taking the time to share your feedback!
If you know anyone else who may benefit from life-changing vision correction, you can also take advantage of our Refer a Friend programme here: https://www2.opticalexpress.co.uk/refer-a-friend/
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