Sophie or Stacey . just received message saying my delivery is delayed today . I sincerely hope it is not my sofa again . You told me you would be monitoring delivery to make sure it came today. can y... Mehr ansehen
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Das sagen Bewerter
No one answering phone calls nor responding to emails. How can this be? We took delivery of table yesterday which turned out to be defective when unwrapped. However we cannot make contact with Oak... Mehr ansehen
Had a phone call today from Stacey from trust pilot . Have received all my furnture now.Shame I was the dissatisfied customer after several cancellations.The furniture is great. I have been compensate... Mehr ansehen
A good product, quickly delivered. However, the delivery company used were very poor. Dumped a large, heavy item just inside the door with no offer to help move it out òf the way so the item blocked t... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Oak Furniture Solutions is one of the leading online furniture retailers specialising in solid wood furniture. The website offers an outstanding selection of quality Oak, Pine, Walnut and painted wood furniture from a number of well known brands. Prices are excellent, usually well below high street equivalents and furniture is available for every room in the house. The company is characterised by excellent and friendly customer service with good stock levels and fast delivery.
Kontaktinformationen
Unit B, Nova Distibution Centre, Nova Way, Avonmouth, BS11 9DJ, Bristol
- 0845 36 36 135
- rhunt@oakfurnituresolutions.co.uk
- www.oakfurnituresolutions.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Good service
Very happy with my coffee table
Very happy with my coffee table, high quality and very polite efficient delivery. Did have to wait quite a long time for it, but it was clear when I bought it that would be the case, so that hasn't impacted the rating.
fab product
fab product, great communications re delivery
sadly the 2nd item I ordered is now on hold
- Contemporary Oak Furniture Ltd has filed a notice of intention to appoint an Administrator. It has not yet gone into administration but has dramatically reduced its operations. A buyer is being sought for the business; however, due to these uncertain circumstances all outstanding orders have been put on hold with immediate effect.
Delivery cancelled with no proper explanation
Same issue as previous reviews. Received a text yesterday to say today's delivery wouldn't happen. Phoned Oak Furniture Solutions and got the same automated message as I got from Go Logistics when I contacted them to find out what the delivery issue was. Therefore, not able to determine if I will get my item, or whether will need to claim via the credit card used for the purchase.
Avoid buying anything from the company until the issues are resolved.
Avoid
I placed an order on the 6th January, and despite taking payment they have not been in contact via any platform to discuss. The website had a different phone number today and that isn't working either. I've tried phoning all numbers available, emailing, online chat ( perm. Offline) Facebook, pm and nothing despite them reading them..
I also looked at this site for reviews before purchasing too!!
Now have wait for month to get credit card company involved.
We have the same issue / concern
We have the same issue / concern - delivery cancelled and not been able to contact them. Their store is also saying it is closed, and you can't buy on-line so not looking promising
Delivery cancelled for tomorrow no …
Delivery cancelled for tomorrow no reason nd cannot be contacted by phone ,are they still trading ?
Excellent company
Have bought a few pieces of furniture from this company and my experience is very good. We did have a problem with the delivery confusion over an item but I still score 5 stars as you can easily talk to a member of staff and the problem was sorted speedily and rectified. The items that are delivered are very well packaged together and care is always take with the items travelling in mind particularly as it looks like they use couriers to deliver, but I am impressed and so far no item has been damaged because of the careful packaging. The furniture itself is very well made and the pricing of goods meets the quality.
excellent service
excellent service
very pleased with products
A good product, very poor delivery
A good product, quickly delivered. However, the delivery company used were very poor. Dumped a large, heavy item just inside the door with no offer to help move it out òf the way so the item blocked the hallway. Refused my wife's request for help. Repeatedly called my wife by over familiar terms which she didn't appreciate
Really pleased
Really pleased with the furniture we have received so far. It appears to be of good quality and solid wood. Arrived in perfect condition but there was a lot of packaging to get rid of.
First class service.
Very freindly service quality products very happy.
Great product
Great product, Great service and quick delivery
Bordeaux display cabinet
Second piece of furniture I’ve bought from Oak Furniture Solutions would recommend them without reservation. Very good quality furniture at comparable prices excellent communication through email and text for delivery. No problems at all
Awful
Awful, awful, awful company do not buy from this company ordered an item in Dec which was out of stock! Still waiting on a refund! Had to call the office to find out otherwise I would still be none the wiser! Have had to email and phone to fight to get my money back for an item that I was never going to receive! Asked to speak to a manager and was told that none were in the office today! Worst experience with a company! Not the man on the phones fault - the management should be ashamed … misleading consumers and then not refunding customers once they have chased is appalling! Will take my business elsewhere in future as will my family and friends now that they have heard the experience that I have received. Shame we aren’t able to rate this company zero stars!!
Once again excellent
This is the second time that we have ordered from Oak Furniture Solutions and are again delighted with the service and quality of goods.
Great company to deal with and very …
Great company to deal with and very good value for great quality products.
Quality good,service brilliant and free delivery
Very good.I bought sales goods,not bad at all,few scratches and rough bits but it was sales goods and easily sorted.
Quality good,service brilliant,free delivery.
Love my furniture.
Poor customer service
Ordered a pair of chair which estimated to arrive between 1 and 3 weeks. After 2 weeks, phoned them to confirm delivery date and the person said they will provide details on the 3rd week. To my surprise, a day later, received an email saying that the product has been discontinued. Really? Why the chairs are still available for sale on the website? Now, just wait to see how long will it take for them to refund.
really cleverly made wardrobe that was …
really cleverly made wardrobe that was assembled inside 30minutes.. but definitely requires 2 people
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