NFU Mutual Bewertungen 

At a very stressful time my claim was handled in a very professional manner. Loss adjusters kept in regular contact and handled all paperwork and payments very efficiently.

Unfortunately we had a building destroyed by fire. NFU settled the whole thing and its providers managed the re-building efficiently.

Not a good company in fact will never trust them again cancelled my car insurance with out tellkng me still waiting for the reply j have dpoke ton5 peopke every one lieing im sorry but its a bad company that i want people to know they cancel.insurance and still tske direct debit please be careful.im trying to ket people know the way i eas and still.getting treated

A customer for years! - Tried to get quotes for a new policy on a different property on behalf of my wife NOT buy the policy - just get the quote to compare options and reduce wife's admin burden as she works during the week and was refused to be quoted - even if telling them I wanted the quote - was then refused again. I reiterate I was obtaining proceed NOT taking the policy or signing any declarations VERY DISAPPONTED pathetic blocks on efficiency

My car insurance was due for renewal and i normally use the compare sites but since NFU are not on these sites i thought i would find out what they would charge for cover so I filled in their online form, i received an automated email back to advise that someone would be in contact with me, i waited a few days but they never contacted me so i went with another company in the end.

When I collected the Courtesy Car I was told that it was covered on MY Insurance Policy and when I checked my NFU Certificate I was shocked to learn that it was ONLY on 3rd party Insurance, I confirmed it at the Lancaster Branch and on enquiring I was told I could have extended the cover beforehand to Fully Comprehensive at an additional fee, but the Registration Number of the Courtesy Car would be required beforehand, which is not easy. If I'd known that I’d have asked for them to collect it. So, had I written it off I’d have to pay for it. I’m not sure many people realise that. Consequently I limited the use of the Courtesy Car and kept it in my Garage to minimise the risk until I returned when my car was complete. The reason I was shocked was when I borrow a Courtesy Car from the Service Department of Pye Motors the SAME Company that is covered on THEIR Insurance Policy.

After the upset of the break in,as soonas I cotacted my local branch every thing just got into gear and any questions answered quickly and dealt with efficiently.
Whole claim process was a most pleasent experiece

After a storm one night my roof leaked in multiple places it had never Leaked before this storm, NFU refused any payment due the roof pitch being incorrect and some moss on the roof, how on Earth would your average person know what the pitch of your roof should be, there was no mention of roof pitch when you take out insurance with them, and for some moss on the roof , I live in a rural location with tree around, you expect some moss, it wasn’t like the whole roof was covered in it, as for the ombudsman don’t bother , they allso refused to take into account how a home owner should know the pitch of there roof and sided with NFU. I have since been waiting for a call from NFU to see if iam actually covered at all with my small holding policy, no one called back.

NFU apparrantly do not offer car insurance if you are over 80..is this age discrimination?

I called and stated I wanted Business Insurance on a Pickup truck and was told, as I had a policy in place already for a Motorhome, I could add it to that and was promptly put through to someone else, who then told me because it was Business Insurance I need, I had to be put through to a 3rd person, who eventually told me that because of the Insurance I needed, they wouldn’t look at it because, apparently, my record with the NFU wasn’t long enough. I’ve only had my Motorhome policy just over a year but don’t have my Public Liability Insurance or Goods in Transit Insurance with them.
I pointed out that I’m not likely to do so now, as they won’t cover my truck.
Their policy is their policy but it’s a bit annoying that I’m sent through 3 different people, having to go through security checks 3 times to be told something the first guy could’ve told me, hence the 3 Stars.
I hope the “recorded phone call” helps with the training.
The service I received with my Motorhome was good but this experience was very poor.

NFU settled my claim in full and investigated whether they could pay more.

10 months ago Ruxley Manor Garden Centre told their insurance company to deal with a claim because I was injured on their premises.

NFU have done nothing.

Now forced to get a solicitor.

Dreadful company. They ignore you and do nothing! It’s 10 months!

They can cover my legal bill now because they had ample time to compensate me. They’ve chosen the hard way to put things right. You sent a letter saying Ruxley admits liability and offer £0! Not on because I lost wages over my injury and it’s STILL not 100% better. Do what you are paid to do. If I was a car, claim would have been sorted months ago!

I even gave NFU a months notice that they were forcing me to get solicitors over their behaviour. NO COMMENT! NOTHING!

Which’s best insurance, hate to work with the WORST!!!!

As usual the NFU are very helpful when making a claim.
The process is easy, quick and friendly throughout and everyone involved does their best to accommodate us.

My claim was settled without any fuss, I believed the result was entirely fair and I was dealt with courteously throughout, and there was no hassle or pressure. The claim was settled with agreement in a short space of time.

NFU mutual were both help,efficient and payment was made the next day

We have been with NFU mutual for 27 years and have had only good and efficient experiences at the most crucial times when you need prompt action, highly recommend.

Had to make a pet (dog) insurance claim - very prompt response to phone call - no significant button pressing or difficulty understanding the person at
NFU Mutual. Able to deal with claim requirements straightaway and understood policy fully. Claims process was very easy and has been dealt with in couple days - repaid to my bank account claimed amount.
Brilliant service - just what you expect from an insurance company

I have used the NFU to insure my horses ( car and trailer too ) for many years, over two decades in fact. I have always felt safe with their equine cover, in particular the vet cover. I was horrified to discover on my last renewal notice that my vet cover was no longer accepted by their underwriters. So I am left with no vet cover and what is in effect an impossible situation. No company wants to insure my horses now. I have no idea why this decision was made by the NFU. My vets are equally surprised. I wonder how many other people have the same experience.

Left a request for contact re farm insurance, no response after a week so called the local office (Newton Abbot) and left details and told someone would call back to discuss, three days later and still no response. NFU must be doing very well to not bother with possible new business enquires.

What am I paying for? After being a loyal customer for 13 years we encounter storm Henk and a data breach.
I make a complaint which is upheld and get a call telling me I can cancel my policy immediately no problem - nothing like a sincere apology and trying to retain a customer (and this is nothing like it!!).
Apparently storm Henk wind was not strong enough for it to be a storm - sorry NFU, the clue is in the title!!!
Don’t bother with this shameful lot - now to be know as No Flipping Use