NFU Mutual Bewertungen 

Let me start by saying I am not an NFU policy holder, but had to make a claim from NFU as the third-party. Both times I have had to communicate to their motor claims department, I have been astonished and delighted at the superb, immediate, professional and friendly support I was given. Amazing service that makes other insurance providers pale into insignificance.
I only wish their premium quotes were lower - as I would be sorely tempted to sign up. Many thanks for your recent help.

Have been a customer for some years now and as I often say you can't really praise an insurance company until you've had the misfortune to need to make a claim. Sadly I needed to, both last year and this ! Team on the 'phone very helpful, most recently and very sadly, it was a pet/veterinary expense claim. I had paid in full at the vets who submitted my claim, the NFU reimbursed me before my credit card needed to be paid! Who could ask for more Thank you NFU !

Fantastic! Fantastic!, and Fantastic. I couldnt have wished for a better experience throughout my claim from the NFU. I was so overwhelmed and felt out of my depth. The NFU ensured this awful experience was managed so well. From temporary accommodation to assigned companies who dealt with aspects of the claim. Crawfords and Gately Smythers Purslow handled the assessing and management of the claim and contracts. Again a first class and Fantastic service. Thank you so much you were all so kind.

Speedy resolution. Not sure the advice was always consistent as to exactly what was covered. The settlement was however fair and paid promptly. As with all insurance always check that you are covered before committing to expenditure relating to claim.

Fantastic Service. Best insurance provider I have ever dealt with. Staff were friendly and helpful. Fast efficient claim. Five stars all day long.

The experience of being paid out for my Car being written off was excellent. I'm currently awaiting the liability payment from the third party insurers. NFU staff were very professional, efficient, helpful and friendly.

Contacted Alistair who got back to me straight away .
This was our second policy with the NFU mutual .
He is great to deal with again , understanding our needs and responding in a very professional and friendly manner .
I am very impressed with the NFU as they live up to the recommendation I was given . Very responsive and sorting things quickly and efficiently .
Personal service is so important these days .
I feel confident in the product and value the peace of mind I have going forward .thanks.

I live in a thatch house, I have had household and contents insurance with NFU mutual for the last 35 years.
I have in that time NEVER made a single claim.
Every year without fail the premium has increased, when asked to justify these rises NFU have put this down to inflation, covid, material costs in case of total loss etc.
Over the last few years NFU have put our premium up by over 20% nearly every year, way above the rate of inflation.
This years renewal quote was £3600, nearly 30% up on last years!
We challenged this quote and asked for a review of it, but unsurprisingly they wouldn't do this, unless we paid a fee up front.
NFU appear to have cornered the market in thatched property insurance and when challenged just smugly say 'you don't have to renew'.
After much time spent on the internet my wife found a quote for the same cover, but for £1300, a third of the cover cost from NFU!!

To further blot their copy book, we cancelled our NFU renewal, but this didn't stop NFU withdrawing from our bank a months premium of £285.
My wife emailed NFU telling them to return the money, after a week we had still not even had acknowledgement of our email, let alone the money returned.
I then phoned NFU and demanded the return of the money, I was assured it would be returned on the following Monday, today, Wednesday we still have no money returned, so I phoned again to be told they had initiated the return of the money on Monday but it will take 7 working days etc.
1. NFU have clearly over-charged us for our insurance for decades, despite never having made a claim.
2. NFU withdrew money from our account without authority.
3. NFU failed to acknowledge our email requesting return of the money.
4. NFU have failed to return the money in a timely fashion and seem completely un-apologetic about the matter.
We are told we should get our money back 'by the end of the week'? This will be a full two weeks after their un-authorised withdrawl.
5. NFU complaints department have failed to make contact even weeks after our first complaint was raised, and despite a further complaint about their unauthorised money withdrawl.

Everyone else with a thatched house who is being ripped off by NFU, but wants a quality 'Aviva' insurance policy at a very reasonable rate should contact; 'The Home Insurer' in Northamptonshire.

NFU clearly do not reward customer loyalty, and treat their customers with arrogant contempt, best avoided at all costs!

I now note Sophie's reply which gives the impression the NFU complaints department had spoken to me during the course of their investigation. This however couldn't be further from the truth, as after leaving my review I received a letter from the complaints department dated 18th of August. This letter stated there had been a thorough investigation, and there was no evidence that we had cancelled our renewal prior to the renewal date of 10th of August, therefore no error had been made on their part.
On phoning the complaints department I was basically labeled a liar for suggesting we had cancelled the renewal on 7th of August. I was told the complaints department had contacted the local office, and there was no record of our cancelling the renewal. At this point I provided evidence of the call FROM NFU, to my wife with the exact time and date, and invited them to check the audio recording!
In a subsequent call from the complaints department they stated I 'didn't have a leg to stand on' as we hadn't cancelled the policy renewal prior to the 6th, when they took the money from our account. (Reminder the renewal date was 10th of Aug). The matter has now been recorded by my local police as a theft and the Financial Ombudsman has launched an investigation!

As I am over 70 and had a minor (£350) accident 4 years ago they will not quote. Having help a full licence for 58 years, no penalty points and still drive in the UK in the car I was looking to insure and others combined over 15000 miles a year. I also drive in other cars about 5000 miles aboard each year.
If you are not an existing customer they ask your age then
'Have any of the drivers aged over 70 made any claims, received any points or had any convictions in the last five years?'
Then if you say yes 'we cannot give you a quote online'
They do not ask details like in my case it was a very minor event and the only claim I had made in over 30 years.
Clearly discrimination based on age.
They advertising is clearly fiction.
What an answer clear discrimination as nearly every other insurance company will quote. NFU clearly are not interested in fact. If I had not had a minor accident then they would have quoted.

Suzannah is really knowledgeable around insurance products and provided excellent customer service, very satisfied.

NFU provided friendly and helpful service. The claim process was straight forward and all Sassy's treatment was paid for .I would recommend NFU for equine insurance cover.

Ripon Office very easy to contact and discuss my problem. Resolved quickly

Beware NFU weasel words .In my expereince the NFU dont live up to their boast we pay 95% of all claims

NFU always treats you as a person, not just a client. They are sympathetic and understanding and perfectly fair. Service is prompt and staff often know you by name.

NF U Mutual lived up to its reputation as a sympathetic,efficient Insurance company who dealt with my household claim quickly and in a stress free manner

NFU, especially their Colchester Office are appalling junk mailers. They cannot get enough business by word of mouth and so incessantly sent junk mail for home insurance including to NFU customers of other offices. I have repeatedly asked them to stop over several years but had two more junk mailings this week. Not the business practice of a credible group

Did an online car insurance quote and got an email to say someone would ring me to discuss. No call ever came and I had to renew with my current insurer. I don't know why a price can't be given online like every other company. Wouldn't consider using them in the future.

Lynn Timmins and the team at Llangeni have been extremely helpful and efficient in processing my claim . I would highly recommend NFU . Everthing was settled with my claim in 4 weeks. An excellent service at a very stressful time .

Good service from initial claim with processes being managed by NFU. A slightly complicated case may have interfered with normal process.

I had a shock when I found that my blocked drain was caused by the invasion of tree roots & much more serious than expected. Throughout the process Lydia Rourke supported me through the process which was efficient & reassuring