www.newark.com Bewertungen 

Place order online for a $2000 bench multi-meter. Checking online, it showed the transaction going through. My online account showed the order. Yet about 20 minutes after, the entire order disappeared from my "Order history". I sent them an email asking where it was.... (no response). The next day they sent me an email saying there were issues with my credit card, which I knew was not accurate. I tried to call their customer service to talk to them, and despite being on hold for about 5minutes each time, it hung up at the end with no one answering. Called their credit card issues Tel # as well... same problem. Figured I'd check reviews for newark.com, and saw a horror of stories about bad and non-existent customer service. I immediately sent an email to them to cancel my order, and continued to tried to get ahold of them again.. still no answer. Finally called their "Sales line" for new orders, and bingo.. some one picked up (They are obviously open to getting more money, but once they get it, not so much). I said to him I am trying to get a person to talk to so I can cancel an order, and he was able to forward me to customer service where said to cancel the order. I also asked they email me saying it was cancelled, which they did. It took me forever to get ahold of anyone there, and now I'll hope the credit actually goes through.

I tried to make a purchase on this website. It claimed to give 10% off if I made an account. I made an account, but I did not know where to enter it in to get the discount. After waiting multiple hours and dealing with a representative I gave up and decided to make the purchase. This company has no idea what they are doing and has a crappy website.

I wish I read the reviews here and on the BBB website. Everything everyone else claims is true. Their website inventory is inaccurate. Their order system shows ship dates which never happen. They package items poorly so they are crushed when they arrived. They blatantly lie to customers on the phone (claiming items have shipped but the website hasn't updated yet two weeks later, no items), they don't reply to emails and when they do, they 'claim' they can't find my order info in the screen shots I sent even though they clearly have my name and email to search for.
I ordered two small steel parts boxes with drawers as well as 2 packages of plastic dividers for the drawers. The steel boxes were delivered in a box without any packaging and were crushed and misshapened. They required photo proof before they would issue a replacement. I made him stay on the phone while I took photos and sent them and he finally refunded my money so that I could repurchase them. But what good are the boxes without dividers? Two weeks I have been waiting for them and was lied to multiple times via phone and now they just don't reply to emails and when they do, they use stall tactics such as we can't find your order number. They used to be a well respected company but sadly, no more. I will NEVER do business with them again and I will make it my mission to let everyone know on every FB group page that I am a member of.

Horrible experience, much like other customers. Customer service was not helpful at all. Lack of response to emails to resolve issue even after speaking to a “supervisor.” Initially when I called they would bounce me around from sales to technical support and didn’t value my time. Hours listed aren’t actual hours of operation. They list and sell products they don’t actually have in stock. Don’t expect to receive your order, in this lifetime, by that I mean ever. I would recommend you to not to waste your time doing business with this company. Wish I had read the other reviews before placing an order.

One Star too many - my first experience.

Ordered parts on 2/July/2020, approx 630am USA time on Newark.com website for delivery to Dubai UAE. Order number 685150. Credit card was immediately debited (got the sms for charge of USD 350.95).
This included shipping charges of around $75 for 6-8 day USPS delivery and I was OK with it.

The item on website showed Immediate dispatch availability. Great-so I thought.

Kept checking the website daily for shipping reference but one place it showed On Hold in red, other page showed In Process in green.

On 7July I decide to call the number from Dubai and after wasting money on long distance call, I spoke to a lady who assured me the order was not on hold and would be shipped today (7July). She put me on hold to speak to warehouse to confirm this. Said the order will ship in a few hours and by end of day the tracking number will be posted. Great-so I thought.

No updates next day, so I wasted another call to USA. This time I was handed over to Monish, who once again put me on a lengthy hold, then informed me that he has confirmed with the South Carolina warehouse that the order will ship today. There was some delay on their part as the order so to ship to Dubai, UAE but it's all resolved and will ship today.

I didn't realize it would be difficult for a multinational to ship parts by courier to Dubai UAE (I order parts from USA, EU, China, Taiwan without issues), but Monish said it was resolved. Due to the delay Monish agreed to make a special request to warehouse to send the goods by UPS instead of USPS. He would send an email with the tracking number. Great - so I thought.

Within 2 mins of the phone conversation, I get an email from Monish:
Hello XXXX

Greetings!

We regret to inform you that order#685150 was cancelled as Priority Mail is currently not an option for countries outside the USA due to COVID-19.

You may place a new order with a different delivery method.

Thank you!
Monish V

Customer Service

4180 Highlander Parkway
Richfield, OH 44286
O ‪800.463.9275‬
F ‪888.551.4801‬
——---
After cooling down I call the same number he posted to attempt to speak to him but alas I was stuck with Mr Arko Roy. Mr Roy then proceed to educate me that the parts I have ordered are in fact in Leeds UK, awaiting shipping to USA and then they will ship to me to Dubai.
What?!?!?
He further says that Neward will charge card only when goods are shipped. I had to double check and confirm to him that the card was in fact charged on 2July.
3 days - 3converstions - 3 different stories. Mr Roy insisted that his was the God's honest truth.

For refund, he said I needed to contact another number. After insisting he handle the matter, he sends me this email:

Hi XXX,
As per your request, I have requested the warehouse to cancel the order no.- 685150. Once the order is cancel the order amount would be credited to your bank account within 7 business days.
Regards,
Arko
Inside Sales

Newark Element14
------

Several times Mr Arko asked me if I understood their internal process of shipping from Leeds to USA and then to me. Informed him that they can send the parts to wherever but they need to inform immediately of they cannot be shipped to Me!!

I have no idea if I will ever get a refund. Sad part of this scam was that I avoided getting scammed from a Hong Kong company to fall prey to Newark/Farnell/E14. It for sure would have been cheaper with the HK company.

To Newark /Farnell/E14 Management,
You are a blight to online ordering of parts if this is how the customers are treated. If you cannot handle overseas shipments (which you plainly cannot), admit defeat on your website. Being a US/UK company raises expectations and responsibilities, which you have failed.

To potential Newark/Farnell customers:
Explore other wonderful merchants who will promptly service your needs, avoid this one. Not getting your cheap paid parts is significantly worse then paying a little more but actually getting the parts.

bought a 3 dollar item and chose the standard shipping method. the shipping fees where hidden. until i received an invoice 1 day later caliming the fees where 127 dollars!! Freight fees are ridiculous support is slow and dont care. I am lucky my card is blocked because im not paying this!! I tried explaining it to them but live support is dead. Stay away from them! do yourself a favor.

I want to return the product but who knows how muhc they charge for that? I cant even find my item back on my account?!?!? many links on the site are dead and it just doenst work. pinacle of bad.

If you are reading this review after placing your order I really feel sorry for you ...
My Order #: 505844
On May 12, 2020 i placed order for an item that was in stock and that will be shipped in 5 to 8 days.
Today is July 3 , Newark failed to ship the item, refused to refund the money and refused to respond to email or answer any call to resolve the issue

You can place an order online but there is no option to cancel it. None of the item listed are in stock and its just a scam to take your money. Those items are possible obsolete and you would never see them anywhere except in Newark electronics where it will be in infinite quantity.

Once you place the order the claimed 7 business days will become 3 months and you will not be able to cancel it because they dont have any process to cancel it.

Then comes the scam(call) centers from India. The customer support agent will ask you to contact sales agent and sales agent will ask you to contact customer case. After several calls back and forth they will start giving numbers which no one will answer.
Then the scam centers will start giving false information that the item is already shipped and they will call you next day with the tracking number. That day will never come.

One scam center agent said that the item was not shipped because its out of stock . Another agent said its was already shipped.

I had sent several emails (one email per day) asking to contact me as i was moving out of the current address and to deliver to a new address. This was when the item was not even shipped. But i did not get a single reply for my request.

In the final mail i received they showed me middle finger and said they wont change the address, wont refund the money and the item will not be shipped.

Probably the worst people i have dealt in my life.
The item i wanted was for a very important project.

Please save yourself from all these trouble and avoid dealing with this fraud company.

Website falsely claims the item available on 06/29/2020. But after ordering the item, the shipping date on the item is 09/28/2020. Very bad customer service. Could not reach them either email or 1800 number.

I use Newark on a regular basis and have done for many years. Their customer service has always been horrific, but since they've changed their customer service to india it has got even worse. No-one responds and if they ever do they are no help at all. Newark know that a lot of business have to buy from them. I use them only in emergency situations, all my major business is done through companies who care about their customers

This is the worst customer service i have ever had from anyone. ordered 2 horn tweeters and 1 is bad. In 2days i have fought with them over replacing the bad item. Word of caution please stay away from this company.I will be calling B.B.B. and file a report.Order number was 531558.Over 8 hrs in 2 days and still no result.I guess my next step is B.B.B.

Newark doesn't allow calculating of their outrageous shipping charges until you complete your order.
If you're trying to order parts that used to be from MCM electronics, they do indicate that they will come from their facility in the UK but what you don't know until the order is placed is that for a $5.00 item that weighs about 5oz they'll charge you nearly $15 for shipping and handling.
They really screwed up MCM which was a wonderful, caring, decent company.
I'll be going with UT Source for my older and newer IC's and anyone else for the rest of my accessories.
Did someone also buyout Newark Electronics? Even they were never this bad.
What a ripoff.

Completely incompetent customer service department. I have been trying to return, exchange, or repair a defective product since mid February and either keep getting a run around or ridiculous replies from customer service. Reached out at least 5 times and everyone sounds like they are drones reading a script. No common sense with these people.

Customer service manager must be hiding in a bunker somewhere because they are completely absent.

Stay away from doing business w these
Incompetent people. One part took 4 days
to ship though requested overnight service
and was shipped at the wrong address.

Product came damaged in shipment as it was only packed in a flimsy envelope.

Contacted company and received a 'service ticket'. Waited for several days without contact, so emailed company 3 times to try and get a replacement.

Forced to purchase item elsewhere as our customer needed it.

No other communication received from them........Newark eventually refunded me, after approximately 2 weeks....

Unfortunately this experience means we will not shop here again. Shame as we have been a customer for several years

Edit due to response from Newark
PO# 329657
Newark Customer Service Request Ticket#:572690

2nd Edit: After leaving a negative review with Newark, I received received an email informing me that my review did not meet their guidelines. The review was negative but certainly not in anyway untrue.
I can only presume that Newark are trying to suppress any negative feedback. A little search on Google will show that we are not the only business to leave negative reviews.
As I posted on their review BUYER BEWARE.

Worst service ever, not surprised to see all the negative ratings here!
Bought a part on their homepage, price 16$ (part-1), shipping to Denmark 146,90$!
Picked another part to the basket (part-2), no big need, but just to justify the high fright rate, price here 37,75$, price in total around 200$, shipping included.
Newark shipped the wrong part (part-1, the important one)! I wrote to them about their error, but they just deducted the 16$, despite that they had the right part on stock. I wrote several emails explaining them the unfairness in their handling, as they were the one who made the error, and I paid a lot for the fright, but they are simply impossible to communicate with them.

UPDATE: $45 and $1 returned. On a weekend. Accepted the blanket at $75 even though it said $45 with no ship and taxes. You should ensure your company advertises the exact prices and make sure this doesnt keep happening. Its tarnishing your business. Thank you for returning the money and explaining the 1000 was a glitch. The product is good. However, this flaw in the shopping experience will hurt your company. As I am not the only one. I could easily push out all your back links and make your page in low rank compared to complaints of your company, killing all your marketing investment. Seo and google ranks are my business. You never know who are dealing with so just do the right thing and advert proper process. Dont be deceptive to outrank other sellers. Thank you for the return and best of luck retaining your business.

Original complaint: Bought 4 moving blankets after speaking to someone on the phone.
We were told the cost was $45.16 and there would be no taxes or shipping fees. Start an order, you will see it yourself.
The order was confirmed for 4 blankets and the woman said she was unable to give a shipping date until payment. Order # 560808.
They took $1 than $45.16.
They stored our credit card details even though we said NO!
They have continued to take money from our account taking a separate payment of $73.63.
A new bill now claims the cost is $1,647.41, for 4 blankets!?
I have saved all the invoices, bills and banking. I have taken screenshots.
I'd better not have one more charge hit my card.
FIX IT NOW!

It’s the first time I ordered with them. I would give them Zero stars if that was possible. Would have stayed away if I would have read these reviews earlier.

When shopping web said shipping charges at checkout.

The checkout total was $88.xx with $0.00 in shipping.

Now it has increased by $29.xx in shipping charges.

Totally ridiculous.

I called sales and pressed option ‘‘2 to help with an existing order or for anything else’’
They told me there is nothing they can do.

Order: 541853

Fix it.

DO NOT PURCHASE FROM THIS COMPANY. THEY PROVIDE FICTITIOUS SHIPPING NUMBERS AND DOWN RIGHT LIE TO YOU. THIS IS ABSOLUTELY THE WORST COMPANY I HAVE EVER DELT WITH. PLACED AN ORDER 3 WEEKS AGO. NEVER SHIPPED BUT THEY CHARGE YOUR CREDIT CARD. THEY NEVER PICKUP THE PHONE OR CALL BACK. TAKES A WEEK TO EVEN GET A LIE THROUGH EMAIL. STAY AWAY FAR FAR AWAY.

I am very disappointed, I have an order from 03/27/20 wrong, they do not answer the messages, they ignore me, the phone is disconnected, I really feel robbed, the order is # 341980 I can only share my experience with this dismal company.

Absolute worst company I have ever experienced. They shorted my order by half, then treated me like some sort of a criminal when trying to get it corrected. They have absolutely no care or concern for their customer! Don't waste your time, energy, or money with these Con-Artists!