www.newark.com Bewertungen 

I have not placed an order that they have not goofed up. The problem is that their web site does not give the correct minimum order quantity. Let's say you want to order (1) resistor. When you add that (1) resistor to your cart and check out, it looks like your order went through OK. But then a day or two later, a customer service person will call letting you know that the minimum order quantity is actually (100) pieces. That process has slowed down three of my orders, and is really annoying. Also, almost every order I place has had missing, miscounted items. Pretty much done with ordering from them.

Terrible company to deal with. Ordered 2 speakers & 2 subwoofers. Speakers were in stock, but subwoofers were not. Was told I could still order and they would be shipped when they became available in December. The total order was 212.00. I was immediately charged 78.00 for the speakers. Ok. They're in stock & shipping. Next day, my account is charged 212.00. So, they charged me 78.00 too much. Called customer service & was transferred to credit card department. Complete ignorance. She wouldn't let me speak & actually told me to shut up! Said as the order moves thru the system, I will see more charges! WHAT????? No. I asked for a supervisor, but guess what--- none available. She said to stop looking at my bank account because I'll only give myself a headache. When I wouldn't take her bs story, she hung up on me. So, I called back....asked for a supervisor immediately & was given to another customer service person. At least this one helped-- sort of. She canceled the order when I demanded it. The charges on my bank account are still in pre-auth status, so they should just fall off, but just in case, I contacted my bank & filed a complaint. Horrible, horrible company to deal with & worse customer service! STAY AWAY!!!

worst purchasing experience, website crashed one time right after submitting order, order got duplicated, had to call and cancel one then i was told they can't ship my product same day (as promised) cause they have to validate it. credit department lady was rude as hell. ended up cancelling my order.

Placed an order had an issue the first time called CS and placed order again online while CS was on phone and all went through. Looked a day or so later and both were placed on hold.

Called reason given was a CC hold. Was advised by their CC dept to cancel both the orders and reorder via the phone. I placed 1 order for all items in stock and CC went through. I placed a 2nd back order for more of the same item. CC went through.

Looked on my account and it shows the back order processing and the smaller order in stock but once again is on hold. I was told the back order had a CC issue but the small order was fine and was transferred back to CC for the back order CC issue.

At first this lady was very nice and helpful the first go around but this 2nd time she said check back in a day or so KNOWING THESE TARPS ARE FOR HOMELESS CAMPS to get out of the elements and hung up on me.

I had planned to reorder multiples of this item monthly or so but I am second guessing if that should happen or not.

They claim my first order will be here in 2-4 days we shall see if that is even true!

Issue: Improper packing for order 121808 resulted in BOTH Transformers arriving as damaged items.
The two items in this order were heavy and delicate transformers.
They were placed in a cardboard box with only thin bubble pack bags over each transformer.
Needless to say with heavy Transformers rattling around loose in the shipping box BOTH Transformers arrived damaged.
Newark customer service has not replied to FIVE email over a weeks time. This company has not been professional to deal with.
Crazy way to run a company.

Update, Monday Nov 16.
After three more phone calls to customer service's phone number, first one dropped, second one told only email would be excepted for customer service, on third call a person answered and offered to help but they then said they could not help and transferred me to a second person. They too could not resolve the issue and so transferred me to a third person...opps voice mail is what I got with a promise to call back. No call back has happened.
Finally I received a email offering to credit my account if I shipped back both units and in the mean time I could order and PAY for two more units.
Opps checking the WEB site they do not have two units in stock and their price went from $59.95 to $86.71 each....Really?
Seems after all the above ordering two more units from Newark, paying a higher price for them plus the shipping, then assuming this second order will arrive correctly and undamaged, then all offered credits will be honored in good time brings to mind the saying "throwing good money after bad".
So I am going to write off this transaction with Newark, pay the cost to have the units repaired elsewhere and move on.
Life is too short to spend time with Newark.
Your experience may vary.
Excerpt from emails below.
**************
Sent Wed. Nov. 11, 2020 11:23AM >NO Reply
Resent Thursday November 12, 4:22PM >NO Reply
Resent Friday November 1,3 6:26PM > NO Reply
Resent Saturday November 14, 6:26PM > NO Reply
Resent Monday November 16, 11:56AM > Please reply
**************
This is now the Fifth email sent to you in almost a 1 weeks time frame with no reply.
I can only conclude customer service has no intention or ability to reply to the issue.
This not competitive behavior for a company that wishes to be a professional player in the electronic supply industry.
This order has already wasted far too much company time and time is money.

Please note if customer service at Newark continues to refuse to answer emails about improper packing for order 121808 that resulted in BOTH Transformers arriving as damaged items I will take up this issue with my credit card provider and request a charge back for a uncooperative vendor that delivered defective goods.
It would seem much better for Newark and myself if you instead chose to respond to my emails and promptly resolve this issue of defective goods being received.

I teach an IT class and we are building Smart Mirrors. My class wants to order an item from this site, but my teaching assistant keeps getting hung up on. No one can answer her questions. I was going to just pay for it myself with my personal credit card. THEN I read these reviews. There's absolutely no way I will do business with a company with these kind of reviews. My students will revise their project.

*response. No we didn’t get far enough with you to place an order. And it was under her name. I appreciate your response but we’ve already ordered from another company that’s willing to work with schools and their customer service does not hang up on us multiple times.

If I could choose 1 star I would.
Order # 128766
Item 5 says I ordered 4 each 49W7004 capacitors
Yet in the box was 1 each 47W0511 ECL25/30 DIN Clip Kit?
I have tried contacting customer support by phone and they hung up.
I have tried contacting customer support by email and they don’t reply
The customer support live agent never seems to be functioning
So as it turns out, the capacitors I paid for totaled around 94 cents.
They chose to send an ECL25/30 DIN CLIP KIT
Power Supply Accessory, Din Rail Mounting Kit, ECL25 Series. That costs $4.62
I tried to fill out a return form and 5 times it just errors.

I suspect I will never get the rest of my order, but it will feel sweet trashing the item they incorrectly sent

Follow-up: I sent emails to every address I could find and a nice lady in the Tax Dept was the only one to reply. She also forwarded my email to a supervisor.
The Supervisor emailed the order dept and cc'd me saying they needed to fix it.
Someone contacted me and apologised saying they would fix things.
I got a call, an actual call from someone explaining they would refund me for the missing items and would call back in the morning to help me re-order and the shipping would be free.
I got an invoice for the refund.

That being said, I haven't actually got a refund nor did the guy call back. So I still don't have my parts or my money.

I have since placed an order with Future Electronics North America. Only $8 for expedited shipping.

I ordered 5 batttery, 3 of them was dead because of wrong package, they were shortcut at nylon bag. Nobody cares about my return request.
My order number: 581836

I ordered a 1-79-206 Stanley mobile tool chest and I received half of my purchase. Ordered on 10/16/20 & received 10/24/20.

Customer service on phone and email are the worst and provide zero help or assurance. I provided them a photo of what I ordered, a photo of what I received in and out of the box they deconstructed to ship to me. I am extremely disappointed and going to have to have the bank dispute this transaction because this company clearly doesn't have the capacity to function or provide me with what I purchased. Nor are they able to let me return my order and get a refund. I'm taking this issue to social media and media sources.

Update- After the whole ordeal, I received the product. Instead of my credit.

I ordered parts to be overnighted. They never came. I was told that they were lost within UPS. (This could happen) However, the tracking number shoes that it was merely created, not sent, still, to this day.
I reordered and my credit card was charged again. I did receive that order. I have contacted them repeatedly for a credit to my card and no product. To no avail.

Every time I call, I am switched to numerous departments.

01/13/21 -I did finally receive an RMA.

Newark.com is a perfect storm of scam and fraud where all teams are involve. My order are 73951 and 74064. Both order were placed in the same date and using the same Credit Card, using the same billing information and placed after confirm with a Newark Sales Representative that Items was on stock.The 1st Order was shipped without problems but the 2nd Order 74064 never was sent and during 4 days I was traveling by all Newark's departments in special Credicardissues. I called Newark.com and Creditcardissues department tell me that the reason that my products weren't shipped was that my My billing address is not same to my Credit Card Address. After confirm with my Bank I look that my Billing addres is the same to the address using during purchase of Item 73951 shipped by Newark witouh problems. The case is that after make some investigations I confirm that Newark Never had this item on stock or price showed on Newark.com have a mistake and it's was cheaper than other online stores. But Newart.com try to charged the mistake to me instead instead of easily saying that they can't send me the product and return the money to my Bank account avoid problems to me.

This is a scam, ordered products worth $170.
Money has been deducted from bank account.
Receipts have been provided as proof however they go around in circles that payments has not been made and hence products cannot be shipped. Made several requests including calls and email.
Need to contact BBB.
Order 14770

They shorted us 1 part on a shipment and it took 2 months to get them to try to fix it. Did they fix it? No, they charged us for the missing part and then told us we could scrap it. So we paid twice for a part we never received. Their customer service didn't fix the problem, but created additional ones. How are they even trained? At this point I have spent more money and time than the original problem is worth to fix. Newark responded to this review saying they want to help, but I have no faith in their ability to do that since they've only made it worse many times in a row now.

Customer service isnt that great but they finally got back to me and fixed everything , parts came fast

Will never order from Newark again!
When I ordered, the webpage showed the parts were in stock. I needed to contact customer service by phone to correct the telephone number needed for my credit card. When the order was processed I was given an email order confirmation and expected ship date . After a week or so after the expected ship date I emailed your support to get a tracking number . The only response I got was an email from techsupport transferring the question to customer support and that's the last I heard! Then each week after that I cancelled the order by email and bought the parts from another vendor and fixed my home heating unit. No more responses from customer service.
Then more than a month later my credit card company contacted me with a fraud report as Newark attempted to charge my credit card and I had to cancel my credit card as I reported this as a fraud!
Newark never explained why my order was not processed in the first place. You cannot rely on anything from this company.
Order 850522

Update:: Now its October and Newark has never responded to me or to my review here to try to explain why they were trying to charge my credit card in September while they never responded to my order confirmation back in August. Last time I checked in September, their website was still showing the parts were in stock. Their website inventory seems to also be fake. Do not risk your money with Newark! There are many other great electronic parts vendors out there that have great shipping and customer service.

all of these two, three, four, and five stars are all just "alternative facts"

SCAM! they sell TORN moving blankets.
I ordered and paid for 2 moving blankets.
1 arrived TORN.
they sent new blanket and it was TORN.
I sent pictures of TORN blankets.
they will not replace blanket.
all i want is an unTORN blanket.
they will not pick up the phone.
SCAM SCAM
original order # 873532
replacement order # 893864
credit order# 888156
i did not want a credit i wanted a new blanket

BE AWARE........WITH ANY CREDIT CARD. OR BANK DEBIT PAYMENT, NEWARK WILL PLACE A PRELIMINARY CHARGE FOR THE ESTIMATED COST ON YOUR CARD. IT'S ON "HOLD", BUT THE MONEY IS DEDUCTED FROM YOUR ACCOUNT. THEN WHEN FINAL COST IS DETERMINED AND ITEM(S) READY TO BE SHIPPED, NEWARK WILL PLACE ANOTHER CHARGE FOR THE FINAL AMOUNT. YOU WILL HAVE 2 CHARGES PENDING UNTIL THE BANK/CREDIT CARD REMOVES THE INITIAL CHARGE IN 7 TO 10 DAYS. I STRONGLY RECOMMEND YOU CHECK THHAT THE INITIAL CHARGE IS REMOVED AND MONEY RETURNED. WITH A PAYPAL PAYMENT, IT'S 30 DAYS. YOU SHOULD ONLY END UP PAYING THE LATER FINAL CHARGE. MEANTIME, YOU'VE ESSENTIALLY PAID TWICE.

IF YOUR PAYMENT/ACCOUNT SOURCE DOES NOT HAVE SUFFICIENT FUNDS FOR A "DOUBLE PAYMENT", NEWARK REJECTS THE PAYMENT METHOD......EVEN THOUGH YOU HAVE ENOUGH FUNDS TO ACTUALLY COVER THE PURCHASE.

IF YOUR ORDER TOTAL IS EXPENSIVE, MANY CUSTOMERS SIMPLY CANNOT AFFORD TO HAVE "DOUBLE" THE PURCHASE COST CHARGED TO THEIR PAYMENT SOURCE FOR ANY LENGTH OF TIME.

WHY CAN'T NEWARK ADJUST THE FINAL PAYMENT AGAINST THE THE INITIAL PENDING CHARGE, SO YOU ONLY PAY THE FINAL AMOUNT DUE AND NOT HAVE THE "INITIAL PENDING CHARGE" ON YOUR ACCOUNT FOR AT LEAST A WEEK. MONEY YOU CANNOT ACCESS.

THIS PROCEDURE MIGHT BE EASIER/FASTER FOR NEWARK. HOWEVER, ANY MERCHANT PAYMENT METHOD THAT HOLDS MY MONEY FOR ANY PERIOD OF TIME BEFORE IT'S CREDITED BACK TO MY ACCOUNT IS A BAD STRATEGY.

NEWARK IS NOT RECOMMENDED.

Here's the problem, how can I not have this 6 digit order number in both of my orders? I only have the FedEx tracking number:349992099621 for NAR1254 and 349992100199 for NAR1255. I'm sure you could find a way to track these orders, both of my order confirmation emails and shipping emails doesn't have the 6 digits order numbers that you were asking.

No star at all. I wish I have read the reviews first before I ordered. None of my orders arrived correctly. Spoke to Brian via email I told him the order arrived wasn't my order, I told him make sure my second order is correct but still they've arrived today with the wrong items. Brian said they can only give me back $6 and will not change the wrong item. What kind of service is this? Forcing you to accept and deal with their mistakes. What am I going to do with $6, now he's not answering my emails at all.
Order no. NAR1255 and NAR1254
PLEASE DO NOT ORDER FROM THEM this company is a scam!

Should have chk'd reviews 1st, as many others. Partial order arrived ok, decent deal. Latter part of the order is where the games began. Called cust svc 4x; the last time I realzed we were just dicking around. Same East Asian guy screwing me around going nowhere--I wanted to cancel the order because the ETA was in projected in November and I ordered in July. Getting smarter, just have to send threatening emails as a record of my cancellation instructions if Newark decides to ship the remaining order. Save yourself trouble and DON'T ORDER HERE!!!