www.newark.com Bewertungen 

Never again, this place is an absolute circus. I’ve directed my team of buyers to stop all orders from Newark because the place just isn’t reliable, plain and simple.

Order 96515. States 3 days to receive . I make payment then date changes to 2 weeks to receive. I then try to cancel order and Newark refuses. It’s bait and switch kind of fraud.

This is a scam, ordered products worth $131.67
I placed order on 6/6/21 23:34 PM and money has been deducted from my credit card.

But order status is on hold for a month and they never contact me. I contacted to support chat two weeks ago, they wrote that I need contact to credit card department. I wrote to CC department several times and they never responded to me. I called them yesterday and they told that will release my order from hold, but nothing happens.
Need to contact BBB.
Order 995344

Horrible customer service.Terrible website setup. No place to do a net 30 account application,cant manually set up a business account,took 2 weeks to get my account setup from customer to business. Unknowing they would be closing early 6-18-21 4 hrs early.They wasn't even completely closed I begged customer service to take my payment so it wouldn't affect my paydex score.I had to make my payment on monday.They have lost a client.I give them zero stars.pick another company for that paydex score.[reply:below it says you were off that day but customer service was still taking payments.CS didnt take my payment 6-18.please investigate and get all the facts in order.And do have them report my payment to D&B so my company can get its paydex score. Ms.MAAS stated my payment would not be reported. I just want to get everything done correctly and move on for the sake of my company.No more mistakes,I just can't accept anymore.]

I placed a really urgent order on a Friday at 6:30 PM which is half an hour before the cut off for the most expensive shipping option. The order was never processed and was just sitting in their system. No customer service on weekends. Had to call early Monday and get them to manually release the order for processing and go for shipping. Very unreliable.

Placed an order for 3 parts 5/30. My bank flagged Newark as fraud. Cleared that up on Monday and talked to Newark over chat. I was assured that the order would be shipped Monday. Got busy that week and it slipped my mind. Realized Friday that I hadn't received any communication from them. Got on chat Friday morning and was told that the order was not processed. That person couldn't take care of it so they told me to call. Phone system says press 1 to place an order or send an e-mail to track an order. Pressed 1 because I want to talk to a person. The 4th person finally was able to find the order. Said the card had a problem that that I needed to enter it on my phone. I did and he kept asking me if I was entering it on my phone. Then he asked for my phone number so he could call me back. At that point I said this was seeming suspicious and that I wanted to cancel my order. Guy said sorry and hung up.
I called my bank immediately and told them to block any charges from Newark. They obviously use overseas customer support. The call was poor quality and some of the agents were hard to understand. Back to Digi-Key and Mouser for future orders. I'd bought parts from Newark in the past, but never again. What happened to them?

I wish I could give a zero star review. I placed an order for 5 line items, the order was confirmed and now 6 days later when I called to check on the order after about an hour of getting transferred and dropped calls 4 of the 5 line items are no longer available. I can not begin to express how frustrating this whole experience has been. I will do everything possible to avoid this vendor.

I am in Canada. Bought two thermal fuse total $1.32 on Newark.com on April 4,2021, I chose USPS INTERNATIONAL Priority mail 6-9 days(there are a lot shipping choices, I thought this is the cheapest) when I did the order. The Website said will send invoice later to show shipping cost.
Received one confirmation email on Monday April 5, showed product cost $1.32, shipping: international priority mail, but not showing the shipping cost. The following Tuesday received an email showed shipping $104.94 and shipped by UPS.
When I saw that email at noon, right away I called and asked to cancel the order, they said already shipped out and rejected my request.
This is a super dishonest company. I chose USPS, they use very expensive two days UPS and not telling you before shipping out. So I was planning to save money buying parts from Newark.com to repair my shop vac, but eventually the money that cheated by Newark can almost buy me two brand new nice shop vac.
Stay away from this dishonest cheating company!!!

Use this site for the first and last time. Don't buy anything from them. Extremely unprofessional. They DO NOT ACCEPT RETURNS, even if the product is unopened. They will not respond to your return inquire and all sales are final. No clear description of the products. I do not know how they're still in the business.

Because the Raspberry Pi 3 B+ I purchased was not directly through them they refused to honor the 1 year warranty they claim it has even with my proof of purchase, this was after 3 days of calling and not being able to contact them. I also sent 2 emails to the address given for warranty issues with no response. When I finally got somebody on the phone to talk about the problems I was having they were extremely rude and I was told they would not honor the warranty. This company is extremely unprofessional and rude.

On March 8, I found inventory of a r-chip that I was looking for on their website and immediately setup an account and purchased the parts with my credit card. The order status went to pending. Their website says parts that are in stock ship ASAP but may take up to 4 or 5 working days (something like that). By the end of the 5th business day, I still did not hear back from as to when my order would ship. I used the "Live Chat", but due to a poor network connection or whatever, I kept on getting cut off. Finally I decided to call the toll free number, which is not toll free from outside the United States. The customer service representative on the phone could not find my order or my customer number. Out of frustration, I hung up and tried the "Live Chat" again. The representative said that there were export restrictions and that my order will not be fulfilled. So I asked her again to make sure to cancel the order. She said yes it had been cancelled, but even today, the order status still shows pending.

A few issues and complaints
1. I had ordered the same part from avnet.com (their parent company's website) and they shipped my parts to my requested location. No export restrictions whatsoever. Then why does Newark claim that there are export restrictions?

2. I suspect that Newark never had the parts in stock, since it was noted that the order would be fulfilled by Avnet. When I placed the order to Avnet and they shipped the part to me I suspect that Newark had no inventory to sell, but instead of telling the truth, they made up the export restriction excuse. The available stock on their website disappeared shortly after I placed my order.

3. If the order has been cancelled, then why is the status on newark.com still pending? And why couldn't the phone representative find my order?

4. I sent email to their customer service, but it was never responded to.

Anyway....just not a very pleasant experience! Caveat emptor! Really think twice before giving them your personal and credit card information.

Being in the electrical parts field for 36 years, Newark Element 14 was a pretty standard go-to on a regular basis (pretty much daily). I think the calls were out of the Cleveland area when you were inquiring about price and delivery. A while back that was all shifted to India now I believe. The service has slipped huge. Hard to hear (poor headsets?) and harder to understand, they are unwilling to provide expected dates, completely stonewall you on expedites, and if you press for the expected-by date of an item, politely mind you, they simply hang up on you. I've shifted over to the far superior Allied Electronics. Sure do miss the days of good service from Newark. In their reply, they're asking for an order number. It wasn't an order, it was a price and delivery on a Honeywell GLAA01D. They provided price and said they couldn't provide a delivery date. Please note. It wasn't a 'can't provide delivery date at this moment', it was 'can't provide a delivery date, and that's the way it is. No, we will not get back to you'. I pressed on the fact that I needed to tell my customer *when* they would receive the limit switch, politely mind you, but the answer came back 3x the same thing. Then they simply hung up on me. For real.

total scam website. I was checking the price of an item and wanted to determine the cost with shipping, so I entered my billing info and address. after I entered my info I saw the total and did not complete the order. 2 minutes later I receive an email that they completed my order (without me selecting this) and double charged the transaction.
emailed the support immediately, then got back to me days later after they shipped it and did not provide any solutions.. essentially just a shady website that is fraudulent while acting like a normal business. STAY AWAY from Newark!!!

I bought a raspberry pi CM4 back on 2/18/2021 when there were over 300 in stock. It said that it would be 3-4 days to ship since it was coming from the UK. I even checked 4 business days later and there were still over 50 product available to purchase (this was on 2/23/2021). Then on 2/24/2021 I checked my order again and it was now backordered not to ship until 3/11/2021. I called and asked about this and they said my order was part of the backorders. I tried to figure out what had happened and they just kept repeating that the item was out of stock. They also didn't seem to believe me when I said that there were still 50 available the previous day. Customer Service was not helpful at all and wouldn't give me any answers and just gave me the run around. They finally offered to try and contact the warehouse to figure out about the current stock. They said that would take 24-48 hours. I still have not gotten a response about that request. But I did just receive an email today on 3/1/2021 (4 business days later) that stated my order was lost in shipping from the UK to the US and if I wanted it reprocessed I would have to contact them. Why would they request that I contact THEM to reprocess an order that THEY lost. This also completely contradicts everything the customer service told me, because if they knew it was lost they would have told me. And if they didn't know it was lost then why was my order already backordered, when it shouldn't have been.

It feels like they messed up and they are trying to tell lie after lie to cover it up. They need to just tell me the truth on what happened and then make it right. But they have done neither of those things.

This has been by far the worst experience I have ever had with customer service and I will never buy from them again if I have a choice. I would give them zero stars if I had the option.

EDIT: Newark contacted me today (3/2/2021) about my bad experience and proceeded to apologize about the experience I received and offered to ship me out the product at no charge to me. They said they would contact their warehouse in the UK and try to get me what I ordered as fast as possible. While I am happy that they reached out to correct the issue, I am still disappointed that it took a review such as this to garner any attention to actually fix the problem. I know this because the person who reached out to me said they say the review here on Trustpilot. I have changed my experience rating to 3 stars because they did fix the problem, but I won't give them 5 stars because it was the negative review that prompted them to fix it, which should not have been needed.

Made two individual orders online then called them to cancel them so I can combine them in 1 new order. They were able to cancel 1 over the phone but not the other one because they said it had not been "processed" yet. Soon as I got the email that it was processed I sent them an email to cancel both orders. Days later I received a letter that 1 had been cancelled (because it was done over the phone a while ago) and the other one has been processed and is being shipped. Now they want me to receive this additional order ( I already purchased and received my combined order) and then go through the trouble of shipping it back. I don't know yet if they want me to pay for return shipping too or not. I'm guessing they do. I will probably just dispute with credit card. If they had just cancelled it with my request days prior this would have never happened.

One month after ordering, still no delivery or shipping information available.

I went through newark, being that they are the only ones that had what I was looking for. The checkout process was very buggy. I’m normally very careful with clicking once on the payment process and waiting patiently but my card was charged 3 times for one order. I received only one item, as intended but the extra charges were not refunded to me. Calling their customer support isn’t far different than dealing with the infamous “Microsoft support” scammer network, it was a headache bouncing around department upon department of people I could not understand not only because of hard to discern people but, absolutely terrible phone system audio quality. I was able to eventually get one refund being told that I would get two refunds. I was being as friendly as possible, the woman was very short with me and ended the call promptly with “you’ll get both your refunds.” And hung up.

I did receive one refund but not the other. Calling again today, it was the same story, exactly the same. Bounced around 3 people I couldn’t understand, then back to the same woman I talked to several days prior. She was again very short with me, I could hear her very well but it’s like she didn’t even want to hear what I had to say. The call ended promptly again with “you’ll get your refund. Some other muttered words I couldn’t hear” and hung up.

Pretty terrible customer support experience. Never will I ever bother ordering from these guys again.

EDIT:

To the response below, I figure that editing this post is the only way to possibly respond. I still have yet to receive a second refund regarding the triple-charge to my card used for this payment. I have not yet filed a complaint or fraud charge to my card company but not apposed to doing so as terrible as the customer service with Newark has been so far. Order Number: 433912 Invoice Number: AA33471435

I was charged a total of three times for this order, I only checked-out once, I received one item as per my intention. I have only received one refund of the two extra charges I had.

If this can be resolved, it'd be greatly appreciated. The responses here on trust pilot are far friendlier than the phone customer service. Chat customer service doesn't even work.

Places an order for an in stock power supply. Three days later, it still didn't ship. I contacted customer support who tells me it's on hold with no estimated ship date. I ordered from Digi key instead and it shipped in a couple of hours. Don't know what these guys are doing, but it certainly isn't working.

I had ordered a couple of times already and no issue so far, however my last order (#100958) was split into three shipments (2nd day air). Two of them arrived but the third got lost with UPS. I contacted customer support multiple times about it (phone, chat, support ticket), the only answers I got was: “we’ll come back to you” what never happened and it is almost two months now. It would cost them ten minutes to ship me a new item and file a claim with UPS. Not sure why they have customer support at all, it would not make any difference if they wouldn’t. I haven’t experienced a worse support so far.

If I can give no stars I would. Item I ordered said 65 in stock, minimum order 1 so I ordered 10. Get an email that I have to order 11. Called and I think I called the United nations as all "5" reps were different nationalities that spoke poor English. The last person said my item will ship tomorrow then I get an email it will ship 1/11/2021! I called back to cancel and they gave me a hard time