www.newark.com Bewertungen 

They really are as bad at customer (no)service as all the negative reviews indicate. Seriously, if you can get your part from ANY other vendor, you will be doing yourself a favor. Their system screwed up my shipping address and my order went off into space. I tried for 11 days to get anyone at Newark on the phone, email, smoke signal, HF radio, psychic link, tin and and string, ANYTHING. Nada. I finally got someone on the live chat today and they told me to sod off, don't call them, they will call me. You guessed it, within 48 hours. I started this ordeal as soon as the confirmation hit my email and I noticed the undeliverable shipping address. I gave them PLENTY of time to fix the issue BEFORE it shipped. But, someone there would have to be reading email or answering the phone for that to have stopped their error. No chance of that.

At this point, it's a write off. You should write off Newark too.

UPDATE 4 January 2022:

7 days after my last contact (didn’t they assure me resolution in 48 hours the last time they brushed me off?) I get two calls from their 800 number that sounded for all the world like pocket dials. I could hear people talking in the background, keyboards, call center type sounds, indistict speech. I tried to get the caller’s attention both times, but no one responded to me. At the time, I didn’t realize it was Newark as I was in my car.

Then I get back and check email. Oh, we tried to call you this morning but could not get through… Will try again latter… Of course, there is no call back number, or direct phone number to the person that, I’m sure, wasn’t just trying to put a “contact attempt” note in their ticket. So, I redial the 800 number they called from, immediate IVR telling me I can talk to a real live human being right now… for sales. For anything else, send email to the address that actively avoids interacting with you.

So, do you think they will contact me “latter today”? Yeah, I don’t think so either.

Update: Jan 7th

Well, they finally reversed the charges on my card and the money was returned to my account. So, they did follow through on that, eventually. The whole ordeal cost me more in time than the order did. I will not be using Newark for anything again. While I credit them for ultimately returning my money, my project has been delayed while I source the parts I originally needed to continue. Take it for what it is worth, but a vendor like that isn’t dong me any favors. It was, literally, the bare minimum they could have done, and then only after this review and a formal complaint to the Better Business Bureau.

Worst Experience ever! Worst customer service from start to end... They ignored my questions and request. Fed me with a bunch of lies. Told me my order was shipped as soon as I said I wanted to cancel... when only the shipping label had been created... took another 7 days for the material to be picked up... I strongly do not recommend. I would give 0 star if I could !!

I placed an order with a reasonable delivery. i followed up 2 weeks ago and was advised that goods would ship within that week. Following up yesterday i was advised delivery is now November'2022. There was no communication to indicate that my order would be late. the agent i chatted advised he would get back to me within 24hours, he did not. I had to check again. i deal with other Avnet companies daily and for Newark to be associated with the Avnet group leave a bad taste in the mouth. PO 434765.

Your reply is appreciated, but why are responding on this platform, when you have Customer and sales support in place? i have never come across a company that quotes the at it will take 24 to 48 hours to reply or never replies.

They simply don’t respond to customer emails, and change the total price without approval.

The first customer service agent also hung up on me (but maybe it was a disconnect…).

They charged my card 3 separate times. Only once I said I would chargeback did they begin to offer a cancellation.

I payed for a $6.24 item and they charged me about $12 shipping. Fine. BUT I JUST CHECKED THE SITE AND IT SAYS THAT MY ORDER TOTAL IS $267.37

I DON'T EVEN HAVE THAT MUCH IN MY BANK ACCOUNT

My company has had an account with Newark since 2008. During this time, I have tried on numerous occasions to have them attach my sales certificate to my account so that I am not charged sales tax. Our orders are for resale when we repair. When you call "customer service" (and I use that term very loosely), you reach an offshore call center. They are utterly useless and unhelpful. They will not put you through to a supervisor when you request one. There is no way to reach anyone competent.

10/28/21 UPDATE: My last invoice number was 34356509. I need someone to upload the sales tax certificate so that I AM NO LONGER CHARGED SALES TAX WHEN I ORDER ONLINE. Can someone do that?

My last order was placed 10/19 but as of 10/23 the package has not been shipped. When I called customer support on 10/22, I was told that there were defective units in inventory for one of the line items, and that the package would ship later that day. When I noticed that the order did not ship as of 5:00pm ET, I called again and this time I was essentially told that they wouldn't know when it would really ship. (I was also told that I would not be able to cancel the order) Having worked in technical sales, I understand there are delays beyond reasonable control, but my dissatisfaction comes from the lack of communication and failure to offer a concrete resolution especially when the customer application is time-critical. In the future it is recommended that any delays be automatically communicated via email, and if possible, along with a resolution or updated delivery date.

Newark used to be a trustworthy vendor for my aerospace projects. Unfortunately my latest negative experience seems to be reflected in others' recent reports.

We placed an order with Newark and requested a material cert at the time we placed the order. We did not receive the cert, which per the instruction on the order needs to contain a mercury free statement. We have an email from Prashanth Kumar stating they would send the cert on 9/20/2021, we have yet to receive the cert. When we called customer service regarding the order they said we never placed it. We have the parts here and cannot use them without the cert, and cannot return them because Newark says we never ordered them. We have emailed and called and are getting no where with this company.
Buyer beware!

Bad Service - No idea if I'm getting my order or not.

Placed an order, received an email from Newark saying they needed some additional credit card info. I provided it to them and received an email:

"VISA DECLINED this order – DO NOT HONOR.
Thanks
Credit card Team"

I've never had credit card issues before anywhere else and obviously this was not helpful so I called their customer service line. Person seemed annoyed to be talking to me but assured me there was nothing wrong with the order and that the order was released. I sent a reply back to the email stating this and received:

"Visa declined this transaction, and our team will never say otherwise, we see same program.
Sorry."

So obviously not helpful again. Why is customer service not helping to resolve my issue and / or able to tell me what the status is?

Stay away and just look for parts elsewhere.

Ordered an item, got it quickly but the item (temperature controller) does not work. On the first attempt an associate told me he will issue a return label (but did not get it). Next day when inquired asked me to send photos and videos of the product not working. After assuring a 24h reply time, replied to me after 5 days (weekend included) that my order number is incorrect. But the funny part is that the correct order number was included in the email header. I replied. But still no reply. Very primitive company.
PS : Order 416186

UPDATE : Thanks for the reply. The two associates who contacted me are Shahana & Rehan, former was very unprofessional. Please look onto their training maybe.

be avare, created two orders , one time problem with credit card payment (sure card was ok), second the same order problem shipping, weak and non serious distributor! just waste of time

Reply: gave newark 3 days, finally ordered from mouser, first and last try, as told waste of time...

Reply2: last response, have blocked both cards just in case, never deal with you again

Somehow Newark used an old shipping address, which is in a completely different state! It was not the shipping address I used when I placed my order! There were 4 separate packages for the same order and they all ended up at the old address. Newark would not send me the shipping labels I needed to forward the packages to my address.

The prices and navigation of the site were easy, but the time it takes for customer support to get back to you is dreadful, Newark sent a package to me with 4 of the same relays, but they forgot to put my address on it so it's just sitting in a UPS warehouse. I called and they said they left a ticket for UPS saying the address is correct, but have yet to receive any updates on the actual address being updated. I have checked UPS daily and nothing has change, still says, "The address is incomplete, please update address." The fact that this was a mistake in the first place is hilariously annoying.

I ordered a part and instead received a different customer's item. My package was labeled with two different shipping labels--one for my address and one for the other customer. It's been well over a week since I sent an e-mail to customer service. I spoke to two different representatives who were of no help and each took 15 minutes to simply reply they would let their "team" know. I have not heard back in any way on how they will compensate me. If I got back a response in a reasonable time, the item I purchased would most likely still be in stock. I can only imagine the other customer that didn't receive their item is also in a similar fiasco.

**UPDATE
I finally got a refund on my order, but it was the day after I initiated a chargeback on my credit card. The only problem is they are still refusing to refund the tax I paid on the item. If you have issues with customer service and have the option to chargeback, I would advise you to do so.

I ordered a part and made a mistake. I will admit I made the initial mistake by making my shipping address and billing address the same. I then re ordered the part and got it within 2 days (thank you so much). However, the charge for my mistake is still pending on my credit card(twice for some reason even though the second time I ordered it I did it on my debit card). So currently I have been charged correctly once on my debit card, but two times incorrectly on my credit card. Also I ordered the last part from the stock so I'm sure that didn't help the process either. I'm guessing these transaction will never go through and when I called (Newark) she said they were non-refundable. I will definitely change my review if I can just have this corrected, thank you. The order number that was not fulfilled is 353002. Thank you.

Update: I just looked and the charges were send back, Thank you so much!

Absolute worst company ever.

Ordered a part, was charged for next day air.

Contacted the company and they said it cannot be exported from the United States.

I’m like you appeared to be a Canadian company, and even went so far as to charge me provincial sales tax.

I’ve contacted my credit card company to warn them about Newark

When I called in, the rep said that Newark is a huge company and have nothing but 100% satisfied reviews

Did a Google search to see the 1.4 star rating, lol oh boy!!

Even their responses to negative reviews here where people stated their order numbers, the response is a canned request provide an order number …. Proves that they aren’t reading or paying attention.

Every person I talk to sounds like a foreigner and I could swear they sound just like the jerks calling from spoofed numbers asking if you want your ducts cleaned.

No wonder they can’t ship products, too busy trying to offer duct cleaning services.

FYI the product that couldn’t be exported was a piece of clear plastic.

Think this company is just a credit card number warehouse. I’ve already contacted Visa to let them know to keep an eye on these jokers.

Really pathetic.

I placed an order on June 29 for items Newark's website said were in stock. I called Newark today to see where the items were and they said they were scheduled for delivery on August 16,,,and their website says they are in stock still. He placed me on hold a few minutes and came back to tell me they found the parts in their warehouse and would make arrangements in a couple of days to ship things out (not for me to receive them). I emphasized that I need the parts right away and he said he'd send them to me as soon as possible, whenever that is.

Newark used to be a reliable company with quick delivery and local service. Unfortunately, this is no longer the case. I had an experience with Newark similar to the above a few weeks ago as well. I will no longer purchase items from Newark, and I have told others within our company to no longer purchase from Newark. I can't afford to deal with a company that continually messes up orders. They don't inform customers of delays and don't ship stock items in a timely manner any more.

Terrible expeience as a private customer. Webpage validated my shipping address but automatically selected a shipping method that doesn't deliver to my country. Also no information on the shipping price. They would have just charged me for shipping without telling me the peice in advance, what kind of business does that? Never had such issues with any other online store abroad. The final cancellation of the order was fast and without issues. So recommended if you only want to try to buy without actually buying. I wonder how they make business at all...

Called in for a quote, agent told me there was a 10% discount if I ordered online. Went to check out, couldnt get 10% discount to register, asked Agent for help, told me the promotion as no longer availabe, this is 2 minutes later, we were on the phone together the entire time, then he put me on hold and dropped my call.

Ordered a product that cost about $15 and requested it to be shipped next day air for $88 as it was critical to get the product the next day. Payment went through our credit card but when I reached out to Newark was told there was some type of hold on the card...........not true. Was then told to send an email to have the order released, whatever that means, it's tomorrow and I needed the product.