www.newark.com Bewertungen 

I purchased a part from Newark on Tuesday 9/13/022 at 5:25 pm CST, I had it shipped on 2nd Day Air with the expectation of it arriving Thursday 9/15/2022 because Newark claims orders placed before 9:30 pm EST would ship out the same day. That claim turned out to be false as the package wasn't shipped out until 3:46 pm CST on Wednesday 9/14/2022. This placed the delivery date on Friday, 9/16/2022, a day after the scheduled installation date of the part. This was already frustrating so I went to the customer support phone number to request a refund for the difference between 2nd Day Air shipping and UPS Ground since that is essentially the service I was getting. Th CSR was not helpful, she told me 3 separate lies.

1: Ordered placed after 5:00 pm would not ship same day. The Order Detail page on Newark's own site for my order currently says the following:

Shipping Method
UPS 2nd Day Air (For same-day dispatch order by 9:30 PM EST). I have an order confirmation email from 5:25 pm CST Tuesday 9/13/2022 with the exact same shipping description.

2. She told me my order wasn't placed until Wednesday 9/14/2022. This is blatantly false as I have an order confirmation email from Tuesday 9/13/2022 at 5:25 pm CST and thy Order Details page on Newarks website has an order date of 9/13/2022

3. She told me my order had shipped from the UK not from the USA where the part was listed "IN STOCK", well this is a load of bull since mark part is still arriving 2 days after being shipped (shipped a day later than promised mind you) and it is arriving via UPS 2nd Day air which isn't international shipping

Conclusion:
Avoid this company for expedited items or items that may have to be returned as there call service and live chat are charitably useless but likely antagonistic. The parts are priced competitively but it comes at the cost of customer service. Also, don't believe the same-day shipping times. add a day to your order to be safe.

I desperately tried to buy a very expensive instrument. They couldn't accept my foreign credit card unless I called them. When I called them, the credit card went through, but later the order was put on hold because they couldn't verify the card, even though I could see pending charges on my end. They asked for the number for my bank and such, very peculiar, but they didn't do anything about it. When I called them back several times, they insisted that the computer says no. When I tried to cancel the order and re-order with different billing info, they said they couldn't cancel the order without authorization from their manager because it was of such high value.

Won't take my money, and can't take my money, and can't ship, and can't communicate either. I spent hours on the phone with the credit card department and I still have no idea what they actually meant.

1 star is too much. I wonder if they are trying to kill this company on purpose. Ordered several times each time saying to myself is the last time ever. Parts listed on stock to be shipped in 2-3 day, then suddenly shipping day 2 months away. They ship as they wish. Online customer cabinet show no correct information. Shipping cost charged at will. Customer service is not helping at all, no reaction on wrong parts shipped. This time is the last time, full stop.

It is horrible company.I had placed order with wise business card.and I can see money has been paid.however their credit card department had asked me provide (800 ) no on my back of card which I do not have it.then they just cancelled my order directly.so stupid.

This company is an absolute embarrassment. I placed an order for parts that were in stock and after allowing me to proceed with the order and charging me the full price of the order then they sent an email 2 days later informing me that 3 items from my order would not be shipped with the rest as they have "sale restrictions" on those items. If they had these so called "sale restrictions" then why allow people to order them and charge them for these items!! Its been 2 days where I have been trying to resolve this issue over the live chat, however there horrible customer service lives up to the horrible standard of everything else in that company!! I have talked to more than 2 different employees who have done nothing of use whatsoever and show zero knowledge about their own website but only have the same useless questions that they always ask to give you the feeling that they've tried their all when in fact talking to them is a waste of everybody's time. The only thing they tell you is that they'll report the issue to some other "team" and will email you any updates so that you could leave them alone, which of course never happens and no emails are ever sent!! Finally when I decided that enough was enough and wanted to cancel the order was surprised to see that their "cancel" button just reloads the page as it is without doing a single thing!! So I go back to the ever amazing customer service to cancel my order for me because the website as well lives up to the standard of the whole company. Even cancelling my order for me these incompetent ******** could not do!! They tell me that the order was not processed yet so they'll tell the "back-end team" to not process it and cancel the order!! Who in the world cancels orders by word of ****** mouth in 2022!!! and as always they'll "update" you via email. Now I'm stuck trying to cancel the order and return the money that they claim will be returned as the order was not shipped. An absolute horrible experience that I'll never repeat and warn anyone of going through this pain!!! Really embarrassing everything: website, customer service and everything they do or offer.

I was charged without my authorization, nor permission on an order that I did not place.
An identical order 6 weeks earlier was completed and paid for, however Newark decided to order it for me again without my permission
.
Transaction info:

41AH18
94
DEV KIT USB BLUETOOTH LOW
ENERGY SOC

Description
Debit Purchase -Visa Newark UsCOMPLETED
7/07/2022
purchase
$41.15

Once again, I did not authorize this, they just did it, out of the blue. If I had been paying bills or if I didn't have the balance to cover this unexpected charge, then I would've been charged an NSF fee for not having the funds available.

I placed an order for 25 relays and used my business debit card. Two days later I get an email stating that I need to reply with three additional pieces of info concerning my bank account. In 11 years of business, I NEVER had this request. They refused to ship unless I did. SCREW EM-THEY SUCK IN SERVICE.

I will never order again from Newark. I have no clue what has gone on with them since the acquisition by Avnet but it is NOT GOOD. I ordered some simple connectors they show in stock:
1. They put a hold on my company credit card. DID NOT INFORM ME. After a few days of not seeing shipping information AND 5 transfers, the Credit Card processor took off the hold without asking me a single question. WHY WAS IT ON HOLD?
2. They did not ship the product for 7 days after the order was placed. When I called, they kept saying it shipped, but the USPS shipping number was only uploaded, USPS had not done a scan for pickup until 7 days later.
3. Customer support is mostly in India. Nothing wrong with this, but they did not hire quality English speakers. They saved money, and we suffer.
4. Online support is terrible. They should just shut that down.

Shame, this was a well run company 8 years ago.

Wish I could give them zero Stars their website says same-day shipping but that is not true all of their customer support is outsourced out of country and does nothing but read off of a script and give you no real resolutions to your answers or problems

Wow...I didn't know businesses like this were still around. Support for "billing issues" was a nightmare. They ask for security related information over unencrypted email (you see the irony here, right?), and when you call in for assistance it's like you called a different company. No-one knows what you're asking about, you get forwarded around without warning and their communication skills are a 1 out of 10. This is for a ~$100 order so why the runaround? And why make it so hard to get help? It's ultimately my fault for not sticking with Amazon.com for purchases like these. Love them or hate them, at least they're consistent and it's not a waste of time.

Company of scammers. When you try to place an order, they force you to send your card details via mail to their security service. You spend a lot of time on checks, send photos and bank statements and then your order is canceled. Not recommended, don't waste your time.

Terrible support on shipping. Item showed in stock and it has been 2 months now with no delivery. Multiple calls to customer support and all they'll tell me is it's in transit (no shipping updates for tracking # provided). I'll never purchase from Newark again.

Complaints are NUMEROUS. We used to buy a LOT when it was MCM ( and without issues), and since they have sold to the Indian based NEWARK staff, products have doubled in price, items are damaged over half the time, and if you have an issue/return/damage ,it's more of a cost in lost time than the item is worth. They don't pack safely either.Orders have been incorrect ,even AFTER talking to them about it/ second time still incorrect.They substitute what ever they want to, and I don't think they sell a single AMERICAN made product. Everything is from China or INDIA.Quality has gone in the toilet.Just TRY and call somebody that you can understand.
I HATE to leave comments like this, but the ole' gray mule, she ain't what she used to be.

I had a very similar experience to other reviews here: I placed an order for a part the website said was in stock, and then every day the shipping date was pushed back one day. For over two weeks. It's obvious they never had the part in stock to begin with. I contacted customer support, who said they would cancel the order. A week later (3 weeks since the original order) it still had not been cancelled, so I called again; now suddenly the item is "non-cancellable, non-returnable" even though it never said that (and still doesn't) anywhere on the website, the order confirmation or the invoice. Needless to say, it still hasn't shipped either. Newark is a dishonest, garbage company.

I placed ONE backorder 701986 last November with Sales Sandeep, then he gave me the ETA on the order confirmation on 11/15/2021 as 7/1/2022, actually, I think the ETA is reasonable. then, several days later, I called Newark customer service team online about some other backorders I placed, and I was surprisingly told, the ETA of order 701986 is changed to 1/3/2023, then I emailed Sandeep about the changing of ETA, but did not get any answer, so I contacted the local tech support of Newark Derek Ralston who is introduced by Avnet Sales rep. to me, then Derek told me to email Newark customer service to get the updated ETA, so I did it and got the answer from Nadeem on 11/22/2021, he informed us in the email, ETA is the first week of Jan. 2022. so, our production line was waiting for this part until the beginning of January, but no shipment at all. So, I called customer service, and a lady told me she would ask Nadeem to call me back, but I didn't get any callback. and, at the same time, our sales manager also called Customer Service and requested an assigned local sales rep. to our company. He was told someone would email him about it in 24 hours but we didn't get any emails about it at all for 3 weeks until now. and on 1/6/2022, I emailed the Customer Service team again about the ETA. Noor answered my email on 1/13/2022 and informed me ETA is end of January 2022. so this Monday 1/24/2022, I called Customer service again to confirm if the parts would be shipped out as I was told so, and the guy named Mohamed Haroon answered my phone call and firmly told me ETA is 1/3/2023, and he couldn't see any possibility of the shipment on January 2022. so I had to email customer service again on the same day about the inconsistency of the ETA, and Renu replied to my email this morning and said the ETA is 7/1/2022, exactly the same date as what is listed on my order confirmation of 11/15/2021. I emailed her back and expressed my disappointment, then 4 hours later, Renu emailed me back again and said the ETA is not available.

WOW, such a funny and ridiculous story. from last November to now, the ETA for this order swung 6 times back and forth from 7/1/2022 to 1/3/2023, then to the first week of January 2022, then to last week of January 2022, then back to 7/1/2022, then to unknown between different teams and different Newark person. I know the ETA is possible to change, but it is obvious that ETA can also be changed among Newark different teams and different persons.

When other sites are all out of stock of an item there site will still show in-stock (ready to ship), but it actually is NOT. It is a scam to get you to order. They just try to get you to buy and then tell you its not actually in stock. I went to order from them, it said 10 in stock ready to ship. I ordered. then it changed right away to "Available for back order" and they told me they didn't actually have it when I contacted them. This website is a scam, do not order from them.

Sent me the wrong part, called and was transfered to someone in Mexico even though I am in the US, they barely spoke english. Told to send an email to customer service, I did and 3 days later they just tell me the warehouse sent the correct part. Will never order from here again, would give negative stars if possible.

It's a pity I cannot give Newark negative stars. I have been a customer of Newark my entire life, since I was a kid in Chicago making radios. I can honestly say over the last 10 years, they keep getting worse every time I buy from them. Like an idiot, I don't learn my lesson.

Long story short, placed an order online (over $7000) for hardware that was showing in stock and available to ship the same day on Thursday 06 Jan before 8PM CST. Because time was of the essence, I paid for OVERNIGHT shipping I ordered at 1PM. It is now a week, no update in my account history and I have wasted well over 9 hours on the phone, live chat and email waiting for an answer to when my order will ship. Got lots of nonsense, and one person assured me this would be fixed within the hour on Monday. It's Wednesday, and nothing, and nobody seems to care. All I can say is they are terrible.

I placed a large order on their website. As soon as I submitted the order, I relized I made a large mistake. I called Customer Service right away and they told me it was in picking status already and they could do nothing. The order was placed less then 5 minutes before. I understand it was my mistake, but whats the purpose of customer support? I will have to wait till I recieve the order then return the unneeded items. Shame, I wont be using them again.

Ordered twice, price listed on website history differs from amount deducted from Credit Card, also different Import documents on both times, unbelievable.

Basically paid more then the stated amount. Looking at the reviews this doesn't seem to be the first time.

Good thing we have all the screenshots and documents to prove it

Here are the 2 cases
①P.O 9/13/21 17.45P
Order confirmation No: 420601

Order on website total : USD29.95
was charged USD60.60

②P.O 10/21/2115.10
Order confirmation No: 605805

Order on website total : USD52.00
was charged USD79.75

If you don't see updates on this post, you can assume they have totally ignored us.