www.newark.com Bewertungen 

ordered 05/05/20 , 3 products (a lot of small items) . i had called in ti verify and the lady that i had a little bit of a hard time understanding said its best to order on line as she showed different numbers. Placed the order with a $8.99 shipping for a merchandise total $64.18 dollars. 05/07/20 i called in and asked why was the shipping now $136.67 ??? the lady with the same dialect said i had selected 2 day shipping . Well at my age maybe i did select 2 day shipping 05/08/20 dug into my account order and found "standard ground shipping " called the lady back and i think it was the same lady. we both went into the computer and she said yes i see the ground shipping . stating she was going to ask her boss to get involved but in the mean time to send an email in about this issue . I have yet to hear anything invoive# 32701847 account# 395462. PO#05/05/20 12:33pm

UPDATE 5/20/2020 Newark refunded ALL shipping charges with an apology. Thank you Newark for your integerty !

9-Mar-2020: I am following up on my original one-star review on 25-Apr-2020 of Newark, which I left posted, with a two-star review since, after a lot of work on my part, Newark did straighten out the financial aspects of that review so I figure I at least owe them an update. However, I’m a bit disturbed by the fact that I got nicked $16 to ship a $2 part by Priority mail (which only cost $7.50) that was part of that same order.

Newark has gone to the bottom of my list on my order of preference as far as vendors go because of my recent experience. They seem to carry a few parts that I find difficult to get from other vendors so I may end up ordering from them again although if I do, I’ll be doing that rather reluctantly.

Once trust is lost it can be very hard to regain. At this point Newark has lost my trust.

Wish I read these before I ordered. Very good prices for components, but if you have a problem, don't get in a hurry. Ordered 10 items in different quantities. Got 9 correct. Order #464004, Line Item 7 was supposed to be 10 2uf capacitors, and I got 10 #6 terminals. The bag containing the terminals had the correct capacitor label attached. Evidently, the packer can't tell capacitors from huge #6 terminals. Emailed customer service right away. Two days later, called them. Off shore both times. So far, no response at all. OK, I'll give them some slack due to the pandemic, but at LEAST they could send an Email saying "we're working on it". Think I'll go back to Mouser and pay the prices...

Newark overcharged freight cost by $6.83.

According to a notice on its website (at checkout), "UPS flat rate now $7.99 on orders 2lbs or less! For orders that ship to a PO Box/APO/FPO address, please call us at 1-800-463-9275"

I ordered 10 capacitors (PN: 2TPE330MFB). Each capacitor measures 3.5mm x 2.8mm x 1.9mm. All 10 weigh much less than 1 oz.

Nonetheless, they were packed three pouches: one that measured 11.25 in. x 15 in.; a second that measured 10 in. x 7.5 in.; and a third that measured 7 in. X 7 in. I BELIEVE THIS WAS AN ATTEMPT TO INCREASE THE WEIGHT BEYOND 2 POUNDS!!

Nevertheless, the weight on the outside of the package indicated the whole package weighed 1 pound.

Newark charged me $14.82 for freight, and thus overcharged me $6.83 for freight.

Return Policy & Customer Service is horrendous. Over the last 3 months I have received qty-3 out of about qty-20 7" touchscreen displays with cracked screens. I have no problem with that, I just can't get anyone to respond about returning them for a replacement. I filled out the on-line RMA Request forms and all I hear is crickets. I have tried calling customer service many times and each time the Agent is obliviously not located in the U.S., has no access to any data (Order#, Inv#, etc.) and is useless. The price is right but I might as well buy from other vendors at a slightly higher price with efficient return policy and good customer service. With Avnet's 2019 sales at $19.5B, yes Billion, they can afford to fund an acceptable Customer Service Dept.

As others are saying, Newark is no longer responding to emails or feedback messages. It appears from other reviews that they are accepting payments but not shipping orders. I have enjoyed my relationship with MCM for years and more recently, I've not had a problem with Newark. Now I have to wonder if they have gone out of business or have had their web site hacked. I am not getting a response to feedback or emails and the telephone number just hangs up on me whenever I call. AS a reseller I am no longer shown reseller pricing, everything is priced at list. I'll not place another order until I am able to speak to someone about these issues.

Ordered 2 fog machines in the beginning of March. I have never received a receipt or any email showing confirmation of these two items. Money was pulled from bank account. I have emailed and no response. At this point I feel scammed out of my money as I have no way to prove it other than bank statement.

Looks like I had the same issue as others. Placed an order and the shipping calculator was unable to determine shipping charges at that time. Received an invoice a couple days later showing $131 worth of shipping charges for $123 worth of product. $131 for UPS ground, what a rip-off. In this day and age, how can you not calculate shipping charges when placing an order? Because their plan is to soak you with shipping charges. Go to Digikey or Amazon, stay far away from this scamming company.
I sent an email to customer service and filled out their order survey without response. Order #338768.

BEWARE OF THIS COMPANY! After successfully disputing a credit card charge involving Newark’s tech. support, they attempted to make 3 unauthorized very large charges on my credit card which fraud alert notified me of.This is obviously a corrupt business. STAY AWAY!!

I ordered $9.00 worth of automotive ecu pins 25 to be exact. Selected next day air shipping on a Thursday evening thinking surely I’d receive them by Saturday... They didn’t create a shipping label until Friday at 8:00 pm so UPS didn’t pick up until Saturday. So Monday rolls around it shows my package in the wrong city but out for delivery. I call Newark and get the run around. At this point all I want is my shipping money back considering it was $85.00 for a 2 ounce package. I was told they would check with the warehouse. So needless to say I’ll never do business with these criminals again

Newark is just not worth the hassle.
We usually order from Digikey two or three times a week, but for some reason Newark was 1/3 the price on the major item needed so I made an order for 2 types of smd parts (10pcs each) and 100 for some 2-56 spacers.

They didn’t quote shipping at the time of the order.

I instantly got a confirmation email. Two days later, no invoice or shipping notice. I called and they couldn’t find the order then transferred me to reorder. The next person found the order right away and said it was held up because I ordered from the reel part number. She fixed that and then said two of the items would ship right away but the third (smd parts) would ship separately from the UK with an additional shipping charge. I asked to remove the UK item. A couple of days later I logged into Newark’s web site and my order wasn’t there. Just a past order for $1,500.

Today received a huge box with about 1 cubic inch of parts.
A bunch of clowns.

Guess I have been spoiled by Digikey

Order 307188

Long lead time, and then problems with delivery on $11 order without approval for shipping cost. Resolved with some coaxing but shipping cost refunded to a more reasonable amount.

Worst Customer Service in the Industry

I ordered once from Newark, owing to the convenience of sourcing parts with Eagle's Design Link. Never, in my dozens of orders with the likes of Mouser, Digikey, Jameco, Tayda, etc. have I encountered such incompetence/laziness in customer service.

It started with an honest mistake on their part: a part was listed incorrectly with a minimum quantity of 1, and actually had minimum 500. I was notified via email and asked to call a customer service number. I called and had a very hard time understanding the accent of the person on the line and didn't want to rely on communicating things like part numbers and quantities, which are obviously best handled via email.

I emailed and asked for part #X to be replaced with part #Y "in the same quantity". Two days later, I received an email asking me for the quantity for part #Y. I replied with the quantity.

Another four days go by and I notice that part #Y is now listed as backordered. Somewhere in the 2-6 days it took their shoddy customer service to change one part number to another, the part had sold out. And I was not notified of the change.

I email asking to replace it with another part. A day later I got fed up and asked to cancel the remaining half of the order, which hadn't shipped yet. They refused to cancel, and outright ignored my second part replacement request.

Nowhere during this process did anyone admit to Newark's mistakes and oversights, nor did anyone offer bare-minimum, common-sense reconciliation like free expedited shipping.

At this point I am so livid that I'm re-sourcing all the parts on Mouser and will gladly eat the return shipping costs to send my order back to Newark, just so they don't get my business.

And to the Newark/Farnell shill responding to all these posts, I say whatever you're offering is too little, too late. Similar stories to mine on here going back years is a pretty good indication that Newark has zero intention on improving the quality of its customer service.

Oh yeah, and eight days after they caught the initial mistake (incorrect minimum part quantity), the part is still listed incorrectly. Happy sourcing.

Slow response, horrible customer service. We were on the website and found 19 pieces of what we needed. We decided to buy all of it, and thought it would ship as soon as possible since it was IN STOCK. I even made sure with a number of people on the phone that it WAS IN STOCK. Every time I called their customer service, they would tell me to call a different number because someone else needs to help me. ????? I wasted so much time and energy on them and out of a handful of people I talked to about our order, only 1 of them knew what they were doing. I was told that it would ship on 3 different days. At one point they even told me they only had 16 out of the 19 pieces in stock and the other 3 would come in April when we placed the order in Feb.. Everything everyone at this company told me was very misleading, none of the information were accurate. We even got the tracking# after the shipment arrived. We even put our FedEx account# when we placed the order so they could use priority overnight shipping since we needed it ASAP, but they used UPS ground??? Overall, very slow and difficult company to work with.

ordered an in stock item (8 on hand) that should be able to ship the same day according to their website. Item shipped out 4 days later and arrived missing parts. I contacted the online customer service chat agent and explained the situation only to be told I needed to send in an email to customer service which I did. After several phone calls and another online chat I was told they would need to do a bin check that would take 1 day. 1-1/2 days later I called again to find out what was going on only to be told the warehouse hasn't responded yet and so they would escalate the bin check to a manager. Newark called me back later that day and told me half of the in stock items were missing parts and they would be sending me an RMA # to return the product and that I needed to reorder another item. The RMA was only for the item and shipping but not the sales tax I was charged, I emailed them back telling them I wanted the tax refunded also and they asked for my tax ID ! People that's not how it works. (still fighting this) I reordered the item again and didn't receive a proper order confirmation as I did on the original order, so I called them again. I was told everything was ok and the item was shipping out that day. It is now the following day and I still have nothing and see they still have the same quantity available in stock, so once again I called in. Was hung up on/ disconnected 3 times, told by one customer service rep after another that what the other person was doing wasn't right. Finally got to a rep who told me the computer system had crashed the previous day and all the orders were cancelled and the charges to my account will be refunded in 5 days! I'm not rich by any means but now I have almost $250 in outstanding charges with the same company for a $100 item and still no item to use! I expressed my frustrations to the rep and he offered to place a 3rd order to which I replied no way, we are done doing business, I will never order from Newark again or recommend them to anyone! Going to order from another vendor like I should have in the first place. THIS COMPANY SUCKS!!!

I recently purchased this 4 Channel Mini Case 1080p Tribrid CVI DVR to replace a failed unit on my home surveillance system. What arrived was an empty shell of what appeared to be the correct unit but when we opened it up it was entirely empty. We scavenged the old DVR parts and reassembled them in the shell they sent, their add quoted I'd bought the full package. I left a negative review on their website and they scrubbed that clean after a day. What if they sold cars and you bought one and had it delivered only to find it empty under the hood? HORRIBLE, HORRIBLE RIP OFF OUTFIT! BUYER BEWARE!!!!

OK, so now things get weird. My parcel turns up today – even though I have cancelled the order, as well as my credit card, and the latest invoice from Newark estimated my shipping date three months from now (even though it said the items were in stock).

Clearly Trust Pilot works – because now the company is talking to me after multiple emails and phone calls went unheeded.

Bottom line is, I don't think the shipping, accounts and websales departments talk to each other very well. It's all very disorganised.

But I have deleted my previous comment and given them a couple of extra stars for trying to sort out the mess.

Placed an order on the 17th, got an email on the 19th that only part of the order would be filled. When I asked about refunding the remaining portion the response was, "You don't get charged till we ship" Bu||$hit. My card had a charge on the 17th and also on the 19th. When I was transferred to their Credit Card division I was connected with the lovely Cynthia who spoke at an incredibly low volume and apparently with a handful of rocks in her mouth. I had to ask her, her name twice and to speak up which she didn't like being asked to actually do her job so she hung up. I hate HATE companies that act like they are doing you a favor by letting you buy what they are selling Newark is one of them. I will never do business with them again and by looking at the reviews prior to this neither are a bunch of other people. Who every is running that company; It Sucks and you suck at running it.

I placed an order for an item on 6/24.

It was then delayed 4 times before I called to ask on 7/17 about where my stuff is.

I was then lied to and told it would ship on 7/22.

It is now 7/24. It still has not shipped, and I have no way of trusting in their next guess as to when I will get my stuff. My order summary page still lists the shipping estimate as 7/16 and now the order total has an additional $50 mystery charge that the car rep cannot explain.

On top of that, they curate the reviews on their site, so you'll never see any critical review that will dissuade you from buying something based on their handling of their products.

Element14 will never give you the ability to make an informed purchase.