When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Mehr ansehen
Unternehmen hat geantwortet
Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the o... Mehr ansehen
Unternehmen hat geantwortet
I insured the same bike for 11 years automatically updated ,no problems,they then sent a message saying they had a problem taking payment ,I don't know why,they then sent an e mail that said your docu... Mehr ansehen
Unternehmensdetails
Über MotorCycle Direct
Vom Unternehmen geschrieben
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Kontaktinformationen
Midland Way, BS35 2JX, Thornbury, Vereinigtes Königreich
- www.motorcycledirect.co.uk
4.1
Gut
5650 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von MotorCycle Direct
Hi
Many thanks for your review and feedback, we really do appreciate it.
MotorCycle Direct
Chose because of reasonable price
Chose because of reasonable price. Doesn't start for 3 weeks. Hopefully will never need to claim.
11. Februar 2026
Antwort von MotorCycle Direct
Hi Marianne
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Auto Renewal trap will cost you
I turned off Auto Renew weeks before my insurance was due to end, then later, I found they had renewed it anyway! When I spoke to them I had to send them new cover docs etc but they stated I turned off auto renew after insurance had started and I had to pay them £40 cancellation fee. I was told this was for the 11 hour time difference between my old and new policy for Third Party Only insurance I didn't need as my bikes were off the road during that time!!
How convenient to them that they state I didn't turn off auto renewal (which I flipping well did in plenty of time!). Not happy.
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi James
We’re sorry you feel we did not meet your expectations. Your feedback is important to us and will be passed to the relevant department to look into.
We appreciate you taking the time to let us know of your experience.
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Dave
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi
Many thanks for your review and feedback, we really do appreciate it.
MotorCycle Direct
Excellent product and price
It was so easy to purchase as it is all done online. They were very competitive on price and that was including all the extras. Portal was easy to set up and everything was at hand. Definitely recommend
11. Februar 2026
Antwort von MotorCycle Direct
Hi Donna
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
Good
Good, straightforward experience. Got my bike insurance at a reasonable price with good coverage and no hassles. Hope my riding this year is on the same level.
10. Februar 2026
Antwort von MotorCycle Direct
Hi Cliff
Thank you for your comments & 5-star rating. We’re delighted that you are pleased with our products & services.
Thank you!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Martin
Many thanks for your review and feedback, we really do appreciate it.
MotorCycle Direct
100% recommend
The transition of the purchase was seamless and very easy, I managed to get a great deal with motorcycles direct over all other companies. I Recommend them
7. Februar 2026
Antwort von MotorCycle Direct
Hi Adam
Thanks for the 5-stars! We’re pleased you enjoyed our products & services.
Thank you!
MotorCycle Direct
Very easy to apply and complete…
Very easy to apply and complete insurnce documentation
9. Februar 2026
Antwort von MotorCycle Direct
Hi Steve
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
Good Cover at a Fair Price
Very easy to check for the cover that I wanted. I'm not a commuter so I have to get what I need, riding for pleasure, at a good price.
9. Februar 2026
Antwort von MotorCycle Direct
Hi Denise
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Quick response and a good good package…
Quick response and a good good package Very competitive
9. Februar 2026
Antwort von MotorCycle Direct
Hi David
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
I’ve been with motorcycle direct for…
I’ve been with motorcycle direct for many years with 2 bikes and 2 separate policies.
Found out recently I was no longer insured on 1 of my bikes.
Although I didn’t have auto renew it would have been good to receive a reminder so I could have renewed in time.
Also difficult to actually speak to a human if you do have an issue.
All sorted now though for another year.
6. Februar 2026
Antwort von MotorCycle Direct
Hi Peter
Thank you for taking the time to leave us a review and providing us with feedback. I can see that you had discussed with an agent and have since taken out a new policy. We do issue renewal notices to the preferred method of contact approximately 25 days before the renewal date.
Should you require any further assistance then we are here to help.
Many thanks,
MotorCycle Direct
Very easy to understand what I had to…
Very easy to understand what I had to do in terms of insuring my bike however the fact the payment has to go through my parents bank account annoyed me
6. Februar 2026
Antwort von MotorCycle Direct
Hello Alfie
Thanks for the 4 stars!
We’re pleased you had a positive experience with us.
We always want to give a 5-star service and will take your comments under consideration.
Many Thanks
MotorCycle Direct
Hasle free easy to use online system…
Hasle free easy to use online system and great value cover.
6. Februar 2026
Antwort von MotorCycle Direct
Hi Mr Halliwell
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
The quote said £77 but when l went to…
The quote said £77 but when l went to pay they took
£87?
6. Februar 2026
Antwort von MotorCycle Direct
Hello Richard
Thanks for the 4 stars! We always want to give a 5-star service, please can you contact us and we can explain the cost of the premium to you.
You can use our Live chat by clicking here http://www.motorcycledirect.co.uk/contact. MotorCycle Direct
the site was easy to use and as i am…
the site was easy to use and as i am not a computer person it made it a pleasant experience.
6. Februar 2026
Antwort von MotorCycle Direct
Hi Mr Ellis
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
With premium your completely covered no…
With premium your completely covered no issues quote pay and away you go
Very quickly set up would recommend to others
5. Februar 2026
Antwort von MotorCycle Direct
Hi Adam
Thank you for your comments & 5-star rating. We’re delighted that you are pleased with our products & services.
Thank you!
MotorCycle Direct
Unable to talk or email a human
Unable to talk or email a human. Cancelled insurance will 5 months remaining paid upfront only to be told no refund just my 9 years no claims would not recommend this company. Just talking to a robot chat is an easy way out to sort matters and make an easy buck
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Shane,
We’re sorry you haven’t enjoyed your experience with us.
When completing the quotation online, you would have been provided with a summary of cover, along with our Terms of Business before completing the purchase. These documents explain any administration fees, including when they apply. By proceeding with the purchase you would been required to confirm your acceptance of these terms along with the risk information being correct and accurate.
On review of your individual circumstance, we can see when cancelling the policy, the return premium from the Insurer was less than our cancellation fee. Therefore the cancellation fee was reduced in accordance with the return premium. This would be why no refund was applicable. Please note, any optional extras purchased are non refundable after the 14 day cooling off period.
Please also note our admin fees are charged to cover the operational costs involved in setting up, managing and servicing our policies.
Our customer support team is available on our live chat. Just copy and paste the link into your browser to get started.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
MotorCycle Direct
I can't log in my portal even with the…
I can't log in my portal even with the passwords you send me even had someone else do it for me they can't get in not just me why is it all so secretive can't even see what password you're putting in to make sure it is correct do you want me to cancel the policy getting migraines about it now everything sorted out now customer service has stepped up and sorted it all out today for me fantastic no more headaches a big thanks for all the help I've received
4. Februar 2026
Antwort von MotorCycle Direct
Hi Steve,
Thank you for your time in speaking with us today.
We are pleased we were able to resolve your issues. As discussed, we are always available to help should you need us.
Thank you
MotorCycle Direct
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