MotorCycle Direct Bewertungen 

I cancelled insurance with them as I had sold my bike. 12/9/26, policy cancelled. 29/9/26, please pay £27 or it will go to debt collector with an increase. 3/10/26, debt collector and no chance to pay on motorcycle direct website.

Your minimum legal time: 14 days from the date the default notice is served. The notice must specify the date by which you need to pay or respond, and that date cannot be less than 14 days after service. They cannot take court action, add default sums, or enforce the agreement before that period expires.

No other communications from them. No date of payment.

Financial ombudsman here i come.

Do not use this company, paid up front, a few months later sold bike, difficult to get hold of and wanted to charge for cancellation and no refund

I insured the same bike for 11 years automatically updated ,no problems,they then sent a message saying they had a problem taking payment ,I don't know why,they then sent an e mail that said your documents are here which I couldn't open,there is a portal that I can't log into and a phone number that doesn't work,then we got an official letter from the DVLA saying the bike wasn't insured,as I can't contact motorcycle direct I took out a new policy with a different firm ,they need proof of no claims or the payment will go from 75.oo with no claims to 380.00 without no claims I have no way of contacting motorcycle direct and 24 hours to get the certificate, does anyone have a number I could ring please ?

Rip off company insured with them
I cancelled my insurance on day 11 as i wanted to double check where my bike was insured was correct they said no so they cant insure it , but could change insurance for £1400 considering i had just paid £308 for the year.
For 11 days insurance even though i cancelled in the 14 day cooling off period and after all there fees i have been refunded £199 ,so for 11 days it cost me £109.

Stay clear as these charges arent 100% clear before bying the insurance

I would avoid using this fraudulent company at all costs . Took out policy with this company then I realised it was the wrong type of policy I needed so tried to cancel . Was told there was a cancellation fee of £40 fair enough . Was told I would receive £14 back out of a £104 payment due to cancellation. I have only had the policy active for an hour before realising my mistake and this company have basically stolen £90 from me . I am getting trading standards involved so I would AVOID AVOID AVOID 👎👎👎👎👎

Once a customer or to discuss existing policies or renewals you must only contact via their customer portal . Unfortunately customers can’t get through .. well I’m 3 hours still waiting . I was only going to renewal which has manifested into a full cancellation once I do . Awful customer service policy of maintaining contact . I presume issuing a telephone number or to speak to a consultant is not the future with this company. Pity

Update. To note once contacted it just spirals and says awaiting agent to contact. Numerous attempts after numerous drop outs. Eventually a response after 3 hours of trying of waiting connection or response. All I wanted to to discuss the expensive renewal quote. Something which a competitor resolved in 8 minutes via a phone call hence starting a policy with another company .

ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required outcome, my stars are conflicting you yourself deserve 5, however the overall company rating ....... work on this please.

When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the necessary changes. I started a webchat and spoke to Megan, She was brilliant. She gave clear information, she was prompt in her response. I was expecting delays whilst Megan dealt with a couple of different chats, as this normally happens during webchats with companies especially when they are busy. She was spot on. I just hope that I get Megan as an agent if I need to make any adjustments.

Useless customer service. Impossible to get through to anyone on the chat customer portal with no other option to contact them. A £75 cancellation fee is a rip off! They maybe cheap but will definitely pay a little more with another company to avoid being ripped off and to be able to have easier communication…

You made my experience great

There is no way to talk to anyone. No email address and the chat just spins and spins. The pirce was ok but the service is shocking. The website is hard to navigate if you want take a complaint.

Easy process to complete my insurance, searched via compare the market, not the cheapest but had better excess.

Been insured with them for just under a year. You CANNOT speak to someone on the phone. It took me 2 days on the ‘Chat ‘ to finally get through to someone. Now although she was helpful, the policy’s with admin fee’s and this and that is ridiculous. Wanted to charge me ‘ £50 ‘ on the chat to change a registration? ‘ £20 ‘ if I did it myself online. ( Which I couldn’t because the website plays up’. I also wanted a quote for my new bike, until I actually updated the registration and accepted the fee’s they wouldn’t even quote me. Shocking. Terrible service, Terrible website, Terrible Fee’s. In all honesty, avoid at all costs. Just a massive headache

Easy, very straightforward and acceptable price from a known company

A quick and reliable service
Thanks 👍

Great and efficient

I would have scored a zero if there was an option,
no customer service contact number, everything is processed via a portal that is not accessible, they have cancelled my policy and they have retained 80 % of the fee, what a waste of time.
please do not buy a policy they will get any excuse to cancel and retain your money. STAY AWAY

Can Trustpilot give ZERO stars? Because this experience has been extremely disappointing.

Petition to let us give 0 stars.

I took out an insurance policy for £186 annually, which I paid in full. At the time, I genuinely believed I had found a reasonably priced and suitable insurance policy.

When completing the application, I was asked where I parked my Moped. The available options included “garage” and “driveway.” I selected “garage” because I have a private, locked garage with steel security bars, located immediately outside my flat. Based on the options presented to me, I believed “garage” was the appropriate answer.

However, the insurer subsequently informed me that they considered the information provided to be inconsistent with their requirements and decided to cancel my policy after just 7 days.

What I find particularly frustrating is what happened financially afterwards.

I was informed that, despite the insurer cancelling the policy, I would be liable for approximately £40 in cancellation charges. In addition, around £60 was deducted following the cancellation.

This means that after paying £186 upfront, I received only 7 days of cover and had approximately £100 deducted/retained, subject to the exact breakdown of the charges.

I find this extremely difficult to understand, particularly because I selected “garage” based on the options available during the application and because I do have a locked personal garage.

I am not suggesting that the insurer has acted unlawfully; however, I strongly disagree with the way this situation has been handled and with the charges applied, and I would like a clear explanation of how these amounts were calculated and which specific policy terms they rely upon.

The experience has also left me questioning whether choosing a cheaper insurance policy can sometimes result in greater scrutiny of the information provided at the application stage.

I genuinely expected a much better experience. Unfortunately, after only 7 days, I am left extremely disappointed and out of pocket.

My advice to anyone considering this insurer: carefully check exactly how they define terms such as “garage” and “driveway”, and make sure you understand the cancellation and fee provisions before purchasing.

Great price and and very nice site highly recommended

Quick easy renewal carried out online.
A* service