MotorCycle Direct Bewertungen 

Picking up a new bike in 2 days time. Tried to buy the insurance online, passed all the verifications including my bank authorisation but, final stage wouldn’t go through. Couldn’t phone them but had a Web chat - what a shower - waited for a free representative took 10 minutes. After beginning the chat, things are getting repeated and I tell them ‘you’ve already asked that - they tell me they are dealing with multiple people on line at once. (Oh great, this is going to be like Groundhog Day) Tells me it was because I needed to apply online on bike collection in 2 days - that’s why it won’t go through, I said incorrect - policy start date is on 2 days, set up can be earlier. The tell me I’ve probably got a settings issue on my computer so it probably failed a fraud test. Said but why does the same thing happen on my phone too (I’m then on 5g and not my internet), she said still failing fraud check. Asked to phone them. She said no number.
It was surreal and frustrating because the replies are so long in coming and at almost an hour, decided it just wasn’t worth the hassle because in 30 years of riding, I’ve never made a claim so I genuinely didn’t think buying something was going to be so much hassle. And they’ll know I’m not a problematic customer because a lot of that 30 years, I was a previous customer. Never again!
After all, if I ever needed to make a claim, that sounds like hell.
UPDATE : after receiving a call from MCD following my post here, it was a pleasure to hear MCD saw my post and decided to investigate and call me directly. They explained a slight error and apologised.
Well you cannot say fairer than that. Customer service as it should be. Sadly I’ve purchased elsewhere now, but instead of being excluded next year, they will be my first port of call next year.
So it’s now a 5 star review from me because unprompted, they found my review, acted and sorted it. So a breath of fresh air in the current customer service climate.

Motorcycle Direct charged me £75 cancellation fee despite trying to log into their system on the 14 day and it not working as you have to “use their chat facility”, got on the chat to cancel the next morning and had to spend over 40 minutes explaining that I had tried to cancel the day prior but charged anyway! They asked for proof that I tried to cancel and the customer service women was really quite condescending. Stay away from them, I can only imagine how awful they would be if you needed to claim.

In response to their response, it was the following morning that I cancelled my policy and not 48 hours after, your referral fees from comparison websites are not your customers problems! Your fees are astronomical

Quick and easy.

Everything is set out well , straight forward to filling out details as a customer makes life easy .

The quote was very competitive and very easy to obtain. I decided therefore to place my business with Motorcycle Direct.

Easy to deal with, and a very fair price

One star too high.
Utterly appaling service,impossible to navigate customer portal,cancelled a policy with 2 days remaining so could not renew tried to take money over a week before renewal due.Theives and liars do NOT use

Great price, for the cover, not easy to get on portal, but once you are in it's all good,

used this ins company lots of time on comparison sites
the best deal

This Company relies so heavily on chat bots that it becomes a time consuming joke, sold and purchased new bike Saturday and just cant speak to anyone. Had to take out a policy with new insurere so cancelled my old policy. Refund from insurer £67 fee from Motorcycle Direct £75 but out of the goodness of their heart they do not charge the difference if refund is less than fee. So for 3 months left I got ZERO.

i have been with this company a while now,about 20 days ago i recieved a reminder,i found this quite confusing that i wasent realy sure what to do so i left it go for a while ,i reread it a few times still not clear what to do,it was going on about a new system in place ,unfortunatly i then forgot about it untill today,my insurance has lapsed,so i persevered and manged to get into this new portal thing,only to be led round and round with no chance at paying,id say your new portal sucks ,the reminder should have a button to your new (an obvious button) portal ,i found this whole experience to be unsatisfactory,im sure if i were closer to twenty and not sixty im sure it would all be easy,you dont even have an email to complain,but i found this reveiw page ,so here it is for all to see rather than just you ,as you know there are more bikes in there sixtys than ever,i would suggest making this easyer or loose customers ,starting with me bye

Just got a renewal quote at 30% of last year. Great policy, decent company. No complaints.

Straight forward, what can you say

Easy to navigate website & all your documents easy to read & all in one place at the click of a button

Great policy, Great price 👏

Quick and easy form.
Best price with many extras included.