Mothercare 

Still waiting for order, pending 2 weeks.. still waiting on an answer to a question I had for a product.. was going to buy Taplow Glider and Stool from them, but considering service and lack of response.. don’t think so..!!

It’s been 2 weeks my order still not arrived it’s still pending

Did not received my order and no updates do probably just waisted money. Very upset. Will write review if if the ordered stuff comes.

Poor. I am waiting on two separate orders via click and collect. The orders were meant to be ready today but the tracker says “delayed” with no estimate as to when they will arrive. As others have commented I have received a “rate your experience” email but nothing with an update on when the order will be ready to collect. I am now nervous that the items won’t arrive at all. Thank goodness we didn’t order any large items from Mothercare!

Im sad to see all the negative comments. I've always has great service with good communication and products.
Had emails to tell me that product was ready to pick up and good service in store with pleasant staff. Many thanks.

Teribal, I ordered 2 dresses for my daughter on 2/11 still did not receive any update regarding my order don’t know where it is or when they gonna send it wasted my 45 minutes and 37 minutes on customer service in waiting and I send them email as well but just waste of time

Disgusting service received today at sprucefield store, baby coat bought by my mother on Monday evening , she checked with the man who served her that coat could be exchanged for a different size as she was unsure if it was suitable, assures her as long as she has receipt there would be no issue!
I went to the store today to do a simple exchange to be told policy had now changed since Monday and no exchanges were allowed!! Store manager extremely unhelpful and claimed policy has now changed since they are no longer mothercare ( sign above store states otherwise I’m afraid)
Basically told because of the staff members mistake on Monday night unfortunately I would suffer as no exchange allowed!!
Treating customers in this way has only reiterated to me why they are in the position they are in today!!!
DO NOT BUY ANY ITEMS from this so called amazing sale as they will change their policy to suit themselves!!!

Terrible service. My order placed 08/11 items not even dispatched, have no idea how long doe's it take to receive my parcel. Was trying to contact to customer service, waited 39 minutes on hold and no available agents to speak with.

Awful.Still haven't received my order.It was aweeks delay for click and collect and didn't arrive then

I'm still waiting on delivery
I'd say it was ok to order but still not recieved delivery

I placed an order on 05/11/2019 (10 items in total) I have now had majority of the delivery (delivered 14/11/2019) via Yodel and MyHermes (split delivery) I am just pending 2 items, which are showing as delayed still on the website site.

Yes like others, I was worried if I was going to get the goods. I paid by credit card so was not worried about loosing any money and being out of pocket. I cant believe people actually risk using debit card when ordering online.

In my opinion the staff have been very good, yes bit of a wait for chat, phone and or emails. Remember, mistakes and late deliveries are frustrating, but never the less they do occasionally happen. If you do this in a polite calm manner – your enquiry will become easier to resolve if communication is courteous.

Overall, given that Mothercare is in administration the service as been relatively good.

I don’t think Mothercare deserve a one star rating! very unhelpful

I don’t think Mothercare deserve a one star rating! I ordered a £1,000 worth of items from Mothercare 1 day before it was announced they had gone into administration. I was advised my order would take 3-5 working days to be delivered to my home. I am yet to receive my order. I have phoned up the store and had the phone but down on me by staff several times and then when going into store I have been told “I don’t know” by numerous staff! They are extremely unhelpful. Baring in mind I am heavily pregnant along with numerous other customers and we are being put through this stress of no updates! I think it’s disgusting and it is not surprising the company has gone under. I strongly recommend staying well clear of them at all costs!

Placed an order 2 weeks ago am still waiting? Have had an email saying how was your experience but I have t received yet?

placed order day before mothercare went into administration
Payment taken items due in store on 11th Nov
No further correspondence
No emails/updates
Online shows delayed

Placed order day before mothercare went into administration
Payment taken items due in store on 11th Nov
No further correspondence
No emails/updates
Online shows delayed

I hate to leave a bad review as I have never had trouble before with them, but the lack of info since going into administration is appalling I’m very understanding of the situation and don’t mind there being a delay but some update to when it might be delivered would be helpful, all I’ve had back is a Facebook message ( 5 days after messaging) saying items will be dispatched but there’s a delay 🙄 not holding much hope right now and not sure how they are getting away with having the website still running I ordered 11 days ago which was before the administration, They’re definitely going out with a bad name Treating your last few customers this way I only hope the poor staff are being looked after better than this

I ordered the day before they unfortunately went into administration, order is still showing up as delayed online. Dress was ordered for my girl for a wedding next weekend so thought I’d ordered well in advance. No idea what’s going on but I’m £20 down with no sign of my order coming anytime soon 🤷🏻‍♀️

Horrible customer service! I phoned them, wrote an email... still no answer! They took money from my account and I’m still waiting for my order (2,5 week)! Which supposed to be 3-5 working days!

Loved mothercare and ordered from
Them several times on line with no issues. Last item I ordered was in store on 30/10/19 still waiting. No way to track order, I live local and have been in twice and no one can give me an update. My order is only small but the poor staff who have to deal with customer who have large orders, it’s really not fair on the staff. Sort it out Mothercare, at least stop taking new orders on line as you’re only making matters worse and winding up more people.