Gokinetic Bewertungen 

Great ISP. Advertised speeds are what i get.

Pricing on promotional is good. So far speed is ok.

The prices when it dose go down it comes back up within hours or less and the techs or great people

Internet works great but tend to slow down at times as the cycle ends.

The service and the internet has been good.

Ima give a 5 star even tho sometimes it be booting me out the wifi sometimes. And when I got company over one device will take forever to load up whatever it is your trying to watch but besides that wonderful. Payment hasn't went up has stayed the same so far.

We changed providers as Kinetic updated our area to fiber. Price was almost half of previous provider for product. Service tech was very knowledgeable & kept us informed on the installation process & asking us for any questions we had! He did a very good job in hooking us up to our package!

The guy whom I spoke with today, Joe, was a great help. The bill is pretty tricky for me to fully understand, and there were charges I could not wrap my head around. He explained what I just could not understand. He was helpful and patient, and showed compassion to an older adult. I appreciated that very much!

The worst service and the worst customer service of any company I’ve ever dealt with !

Love the service they did everything they could to fix my issue

Technician was on time, very professional and friendly. The sales representative was also very friendly and informative, gave reliable contact in case of any questions I have. Customer service reps were also very professional and supportive. Haven't had service for long. But as of now, no issues to report.

Good service

The gentleman who hooked up my internet/wifi was very quick, friendly and helpful. We worked out a password for me but lately when I try to sign in it doesn’t recognize my email or my password. I know the password is correct because I wrote it down. I like to pay my bills on line and it’s very frustrating when I can’t connect and have to call and talk to the machine to pay.

Finally talking to the correct person to resolve my issue.

You had me at fiber optics.
Way better than cable.
My cable/internet supplier couldn’t make my signal any better to my house and we lived with it for ever…

Overall, the service is pretty good, but there are a few ongoing issues that really need improvement.

I have the 2 Gig Fiber plan, but when we have two gaming consoles running at the same time, we sometimes experience lagging, freezing, and connection issues. I even have Wi-Fi extenders, but the problem continues. We also find ourselves having to reboot the equipment almost every day. For a 2 Gig fiber connection, I expected a much more stable and reliable experience with multiple devices.

The Kinetic app also needs improvement. Every time I log in, it keeps asking me to update the same information over and over again. I have already clicked through the questions, updated my information, continued, and saved everything multiple times. But when I log out and go back into the app, it asks me the exact same questions again. It feels like my updates are either not being saved or the app is not recognizing that I already completed them.

I shouldn’t have to update the same information every single time I open the app. This has happened repeatedly and has become very frustrating. The app needs to save and update customer information properly so customers aren’t constantly being asked to complete the same steps.

Love the service and it's definitely better than who we had before. Was lied to a little about the cost when we first signed up with T'Kerra. Not sure if she didn't know fully and guessed or was lying to make a sale but it's still not much more than we were paying before but still

The actual service is top notch. Never a problem. When I do have a question, customer care is always there to help and know their jobs very well.

Customer service, cost, and reliability are top notch. I'm paying almost half of what I was paying with previous provider with much more consistent internet.