Gokinetic Bewertungen 

I’m not very tech savvy. My tech was so patient and worked with me step by step to resolve my issue. We have been using Kinetic since we moved here three years ago and I don’t think I’ve called but twice. I appreciate the skill, respect and good humor of the team.

Everyone I spoke to about setting up my service was super nice and helpful! I love the price of the service and I haven’t had any issues!!

The Kinetic support team were very helpful to me they explained the questions that I asked them very well. And I would definitely recommend Kinetic to friends.

The technician was soo qualified and knew everything I needed to know. He went above and beyond service- he answered questions I didn’t even realize I had! He made sure I was connected to all the Kinetic apps, the EERO equipment app and checked my signal and connection before he left. Talk about “service”! And the internet is great too, I get a great signal and all the kids are happy they can do homework and gaming on a strong signal. Thanks Windstream Kinetic

Agent was very helpful. Had 2 dollars added to my bill for paper billing. Didn’t need so I saved 4.00 by not having it. Phone app is all you need.

Call center personnel were very responsive and were ready for my type of questions.

They were prepared to give me options to make my Internet more affordable.

The technician that came to assist us with our internet issue was a breath of fresh air! Jesse was polite, courteous, and on time. He called just before arriving, to confirm. He was very friendly, informative and interested in helping us. At every move he let us know what he was doing, why it may have happened. After some time, he diagnosed the issue and had us up and running. It was more than just an "outage" it was a modem issue and he installed a new one, helped us with our TV's, phone etc. More than usual service. Outstanding!

Sale's gave me an excellent deal on Internet service as a new customer. I experienced a technical issue with installation. Kinetic addressed my issue and resolved it immediately. Customer service and tech staff are very helpful and competent.
Event took place on 8/21 and 8/22/26.

I could not get my new Synology router to connect. My wife works from home so we had to cut the trouble shooting session short so my tech support guy offered to call me back later so we could finish it.

I subsequently figured out that a fixed IP address was causing the problem. In any event the tech support guy called me back later in the evening to help me resolve it as he promised.

That was very thoughtful and I appreciate that effort. It doesn't take a whole lot of effort to put yourself head and shoulders above the pack.

Good company with great customer service.

i had my internet down for a wk and a half. i spent hrs on the phone to couple different Kinetic folks. They tried to have me diagnose and fix the problem - which wasnt ideal for hardly having service at my house. i finally got fairly insistent that i need a tech to come fix the problem. it took a bit for them to get that processed and get someone coming. but once they processed the request/ticket, i had a tech out the next morning. the tech, Mitch, was great. it took him a couple hrs to get it up and going again. but he was respectful and polite during the whole time. i felt comfortable having him around there while i worked around the house. that aspect of the whole experience was great. and i'm so glad to have working internet again.

Great internet service and great internet in general
And even great salesman and workers they work hard even in a 105 degree weather

Received modem passsword works on kinetic but not able to change at I p address says wrong password works on my computer kinetic app is not able to communicate with modem all I get. What should I do be easy is not. Need human to bring new modem that works and help figure this out been on phone for hours just figuring password now tech has this it shouldn’t take 24 to 48 hours to be able to communicate .yet signal says weak someone seems to be able to keep on unsecured. App. Says can’t communicate to modem

I was laid off work for eight days. I could not afford to pay my entire bill. The Kinetic representative, informed me that my account, was eligible to have part of my bill waived, due to hardship I am truly grateful, for the service and compassion.

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I had an excellent experience speaking with Catherine earlier today and chatting with Indira just now. They helped me make changes to my account, access my Windstream email, and obtain email confirmation of the recent changes to my account. Every Windstream agent I have spoken or corresponded with over the past year has been courteous, knowledgeable, and easy to work with. My Fiber Optic internet speed has also been exceptional. I would gladly recommend Windstream to anyone needing internet, digital TV streaming, home phone, or security services.

If I could give negative stars, I would. We live in a neighborhood where we all have windstream, we’re not remote. Service is constantly down for 24+ hours. Service techs aren’t available for weeks. Customer service is absolutely terrible-they just transfer and transfer for hours. If you try to report an outage, they say “there’s no outage in your area”. They refuse to let you report. Even when the internet is actually ‘working’ it’s constantly buffering. On top of all of that, they randomly decided to double our monthly bill without notification and after it was caught months later and we called to figure it out, they couldn’t tell us why and couldn’t refund. Just continued to transfer to different departments over and over for hours. Literally the worst internet company.

The people are outstanding, they listen to you and what you have to say. They then research and check what you have told them and when they verify they let you know then proceed to fix the problem and keep you informed of what is happening and what will happen. Kinetic has very good people and the best service and that works hand in hand to provide their customers with the best product available.

The customer service person was friendly and professional. My questions were answered without any further follow and issue resolved.

Kinetic exceeded my expectations!! Excellent customer service all around from my salesperson to my install person to tech support, I am so glad I made the switch!!