We changed providers as Kinetic updated our area to fiber. Price was almost half of previous provider for product. Service tech was very knowledgeable & kept us informed on the installation process &... Mehr ansehen
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Das sagen Bewerter
Ima give a 5 star even tho sometimes it be booting me out the wifi sometimes. And when I got company over one device will take forever to load up whatever it is your trying to watch but besides that w... Mehr ansehen
Unternehmen hat geantwortet
Received modem passsword works on kinetic but not able to change at I p address says wrong password works on my computer kinetic app is not able to communicate with modem all I get. What should I do b... Mehr ansehen
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Love the service and it's definitely better than who we had before. Was lied to a little about the cost when we first signed up with T'Kerra. Not sure if she didn't know fully and guessed or was lying... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Gokinetic
Vom Unternehmen geschrieben
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktinformationen
Vereinigte Staaten
- gokinetic.com
4.0
Gut
981 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Very helpful , would recommend.
Once I got to a human to speak with she could not have been more helpful and went out of her way to help me. Solved my issue, good company to work with and great internet service.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
That means so much to hear! Thanks for being a customer with us 🙏 Stay connected by giving us a follow @gokineticfiber
This company has been helpful
This company has been helpful. The app is nice. There's help if you need it. Even the AI chat bot sends you right to a real human. I've rarely dealt with an outage which is nice. I was offered a free upgrade recently just for asking some questions. Answers and better internet? No brainer
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Yay 😁 So happy to hear that you're enjoying your time with us, Mona, and we really appreciate the kind words! Know that we're always here if you ever need anything, and feel free to stay up to date with us on our socials @gokineticfiber
Worst customer experience of my life
Worst customer experience of my life. We are considering spending the money for starling because this company has been so absolutely aweful, lied, and completely treated customers like crap. Had to say I was purchasing something to actually talk to a person. Then they canceled my appointment the day before and rescheduled for a day I had Dr apt.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Hello! I’m very sorry to hear about your experience, and I understand why you’re so frustrated. This is not the level of service we want anyone to receive, especially after the difficulty reaching someone, the confusion around your appointment, and having it rescheduled to a day that did not work for you. I would appreciate the opportunity to look into this personally and follow up with you directly. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate this further and reach out to you. Thank you for bringing this to our attention.<MA
Peace of mind with Internet available now
For years I needed Internet for my mother‘s rural home and there was nothing of quality available until a few months ago. Billy arrived within the scheduled, two hour window and and went to work installing everything necessary to allow my mother’s home to have Internet. Internet now gives me peace of mind because I can monitor my very senior mother from another city, by way of security cameras that have two way audio.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
We love that you and your mother can stay connected so easily now 💚 and we'll be sure to let Billy know that he did a fantastic job! Thanks for taking the time to share your feedback, and for making us your choice of service provider. We’re always here if you need us — just reach out to us on social @gokineticfiber
Antwort von Gokinetic
Glad to hear it. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber — we're always happy to help!
Reliable, fast, friendly
Fast internet and friendly customer support made my experience great. Only recommendation is to improve kinetic-customer communication.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Glad to hear you're enjoying your service, Kelsey! We'd love to hear more about that feedback. Feel free to send us a message on our socials @gokineticfiber!
I was having trouble navigating the app…
I was having trouble navigating the app and the customer service guy didn't really help me with that but he saw my problems and I found out the way my bill was so high they had a phone attached to it he saw the problem give the credit for what got over charged lazt month so pleased with him go kinetic
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
We love that your rep addressed your billing concerns so thoroughly, Mark, and we'll be sure to let him know that he left you impressed! We appreciate you taking the time to share your feedback, and we want you to know that we’re always here if you need us — just reach out to us on social @gokineticfiber
Response to an issue!
I recently called with an issue I needed resolved. They answered on the first call with a real live person. That blew me away considering how most businesses answer their phones today. The Agent was very friendly, even welcoming. We discussed me concern and he took care of it within minutes. I would highly recommend Kinetic for your internet needs. Great speeds.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Thanks for letting us know that you felt so supported while contacting us, Richard 💚 It really makes our day! We'll make sure that your agent knows that their professionalism didn't go unnoticed, and we encourage you to reach out should you ever need us again. Feel free to stay connected by giving us a follow on social @gokineticfiber
I have used Kinetic for two years now…
I have used Kinetic for two years now and they are the best! Anytime I’ve ever had a problem they’ve been able to fix it quickly. Every staff member that I have spoken with has been extremely professional and knowledgeable.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
It makes our day to know that you're enjoying your time with us, Richard 😊 and we really appreciate you taking the time to share your feedback! Know that we always have your back if you ever need support, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
5 Stars and then some
Very. Pleased with kinetic, fast reliable service, when I called customer support, agent went above and beyond to help me with my issues in billing and corrected it and more. Highly recommend, 5 Stars
30. Juli 2026
Bewertung ohne vorherige Einladung
I like to say “there are no tens”
I like to say “there are no tens” (or fives or whatever) I have a couple reasons for not giving five stars, but none meaning I’m not completely satisfied with Kinetic. Do they have the occasional problem? Of course. The outfits that say they don’t are delusional, or just lying. Hey, stuff happens; but how (and how soon) the problem is addressed is where the company’s worth is decided. These folks are good, knowledgable, and even fun to talk with.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
It makes our day to hear that you've felt so supported during your time with us, Art, and we love that you've had such great experience with our crew. Thanks for taking the time to share your review, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Kept increasing bill
Kept increasing bill and claiming it was due to promotions ending but that was a lie I kept track of all the promotions we had when we signed up and what a final bill would look like after they ended. Then when I went to cancel because they decided to jack up the bill 40 dollars randomly was told by multiple departments and team members by bill would be prorated since I only used it for a week of August nope the locked my account after I canceled with a notice saying to pay the bill or face collections as it was past due, even though it wasn't due till the 22nd of this month. They are awful and sneaky and bank on you not calling them out or reporting them I did to the BBB which to no surprise the have like a 1.2 on there they're awful don't get them unless you have no other option.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
I’m sorry to hear about your experience and understand why you’re frustrated, especially with the billing increases, the confusion around promotions, and what you were told about proration after cancellation. I can see how upsetting it would be to then receive a past-due notice and collection warning before the due date you were given. If you’re willing, please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can investigate this matter further and reach out to you directly.
<Maggie
Understanding Customer Needs
My request was addressed promptly and made quick review of my account and helped in best possible way which was extremely satisfactory to me
Representative was knowledgeable, respectful and understandable
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
We're so happy to hear that you felt so supported, and we really appreciate you taking the time to share your review! Know that we're always here if you ever need anything, and please feel free to give us a follow on any of our social channels @gokineticfiber
While the tech was good
While the tech was good, it has messed up my phones. My caption call phone no longer takes messages and my cordless phones aren't working. Since I was charged 30 dollars extra before I upgraded I hope my next bill shows 30 dollars less.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
I’m sorry to hear that your phone services have not been working properly since the visit, especially after the upgrade. I appreciate you mentioning that the technician was helpful, but I understand how frustrating it is to have your caption call phone and cordless phones affected, along with concerns about the extra charge. Please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can investigate this further and reach out to assist.
<Maggie
Antwort von Gokinetic
We love to hear it! Tell us more about your experience by giving us a follow and tagging @gokineticfiber if you share on social!
I've been with Kinetic for over 6 years…
I've been with Kinetic for over 6 years and they have been great. Best service ever and I've never had any problems with the service at all.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
We love to hear it! Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
I received a installation date and…
I received a installation date and internet service in three days after applying...I havnt had any issues so far and I've had zero interruption with my internet service .I feel as though kinect went above and beyond and has excellent customer service
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Love to hear that your installation went so smoothly, Heather, and we hope that you're having a blast with your new service! Thanks for taking the time to share your feedback, and please always feel free to reach out if you ever need support — don’t forget to follow us on social @gokineticfiber
I’ve been a loyal customer customer for…
I’ve been a loyal customer customer for just over 40 years, twice I’ve felt the need to reach out to them and twice they have solved my problem. Great customer service!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
We love having you with us, Lonna, and we're always here if you need assistance 💚 If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
I called to request a downgrade on our…
I called to request a downgrade on our internet plan due to cost, or I would have to go with 2 other companies. The customer service person was very reasonable and gave us a less expensive deal at a higher speed with a price locked in for 2 years.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
We're so glad we could get you a better deal, Kathy! Thanks for taking the time to share this with us. If there's ever anything else we can do for you, feel free to send us a DM on our socials @gokineticfiber.
Great customer service
Great customer service! They definitely think about the customer first
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Yes, we do, Paula! Thanks for sharing this — it truly made our day. Feel free to send us a message on our socials @gokineticfiber if you ever need anything.
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