We have a Morphy Richards iron which is under warranty, the service provided for an every day appliance that is needed is shocking. It’s takes 3 days to get a reply and every other email after that, w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I telephoned the company, my call was answered immediately. I had a problem with my steam generator iron. I spoke to Jack who was really helpful and polite. He emailed me with instructions what I need... Mehr ansehen
Unternehmen hat geantwortet
Representative Jack.looked after me very well indeed nothing was too much trouble. as always I will be using m.richards in future and recommend to friends and family. I bought the new slow cooker... Mehr ansehen
Unternehmen hat geantwortet
The service was excellent with very good communications We had very quick replies and a decision regarding a replacement Soup Maker was made quickly! We will use them again !!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktinformationen
, , , Vereinigtes Königreich
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.3
Hervorragend
3815 Bewertungen
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Hat 98 % seiner negativen Bewertungen beantwortet
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Problem was promptly solved
The filter on my kettle developed a hole in it and came away from the kettle. It was just out of the standard guarantee but I had registered it online and got a free extended guarantee directly with Morphy Richards. I contacted them and within a few days I received a new filter which enabled me to continue using my kettle.
I was very impressed with the excellent standard of customer service that I received from Millie at Morphy Richards.
It is definitely worth taking a few minutes to register your product online to receive the extended guarantee.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted Millie was able to help and arrange a replacement filter quickly, allowing you to continue using your kettle. It's great to hear you found the extended guarantee valuable too. We'll be sure to pass your kind feedback on to Millie. Thank you for choosing Morphy Richards 😊.
A brand I trust
I have bought several appliances from Morphy Richards recently. It is a brand I trust. The delivery was swift. I am very pleased with all the appliances I have purchased. They are well-designed and robust.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear you've been so pleased with your Morphy Richards appliances and that you consider us a brand you can trust. It's great to know you're happy with the quality, design and speedy delivery. Thanks for choosing Morphy Richards 😊.
Morphy Richards Guarantee.
We purchased a kettle on the 2nd November 2025 the kettle was guaranteed for 3years made contact with company on the 5th August 2026 telling them that the kettle would not turn we checked every thing they told use to try and remedy the problem but it still doesn't work .
We were told to wait 3 working days for them to respond it is now the 12th of August and they still have not come to any conclusion so I am warning anyone intending to buy such item to realise that the guarantee is not worth the paper it is written on.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review. I’m sorry that you have been disappointed with your experience, and I appreciate that you wanted a resolution to the issue with your kettle.
I would, however, like to clarify the timeline, as we have responded to each of your enquiries and the information in the review does not fully reflect the correspondence between us.
You first contacted us on 5 August 2026 to report that your kettle would not switch on. We responded with troubleshooting advice, including checking the 13-amp fuse and trying the kettle in another socket. When you confirmed that the issue remained, we explained that, as the kettle was purchased from Amazon in November 2025 and was still within its first 12 months, Amazon, as the retailer, is responsible for the warranty claim during this period. We therefore advised you to contact Amazon to arrange the appropriate resolution.
You subsequently contacted us again, and these messages were also responded to. Your most recent message was answered today, 12 August, with the same information and clarification regarding the warranty process.
We are therefore sorry that you feel you were left waiting for a conclusion, but we have not been withholding a decision or leaving your enquiry unanswered. The appropriate next step has been provided to you, which is to contact Amazon directly regarding the warranty claim.
We understand that this may not have been the outcome you were expecting from Morphy Richards, but we hope this clarifies why we directed you back to the retailer.
Had a problem and Morphy Richards…
Had a problem and Morphy Richards Customer Service were super helpful and resolved it straight away. Five stars.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀 We're delighted our Customer Service team could resolve your issue so quickly and that you were happy with the service you received. Thank you for choosing Morphy Richards 😊.
Elite steam generator.
Company met their obligation and supplied a replacement after a year's use when it stopped working,took a few e-mails but got there hoping replacement lasts longer.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review 😀 We're pleased we were able to arrange a replacement for you and hope your new steam generator gives you many years of reliable service. Thank you for choosing Morphy Richards, and we appreciate your patience throughout the process 😊.
Steam generator stopped producing steam.
I had to contact customer service as my steam generator stopped producing steam. The process you had to go through was a bit frustrating but understandable. The team were very polite and helpful. My problem was dealt with quickly and efficiently with a replacement iron which was much appreciated.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your 5-star review 😀 We're sorry the process was a little frustrating, but we're pleased our team were able to resolve the issue quickly and arrange a replacement for you. We really appreciate your understanding and kind comments about our team. Thank you for choosing Morphy Richards 😊.
Excellent Customer Service
On one side of our toaster the return 'springs' stopped working on it's second use.
I contacted Customer Services and included a video of the toaster not working.
The response was first class.
Within a couple of hours I received a reply confirming that I didn't need to return the faulty one, and that the replacement will be with me within 3 working days.
I have also received an email from the courier to confirm that's it is on its way.
Thank you for the excellent, and very prompt response.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review🤩. We're sorry your toaster developed a fault, but we're delighted we could make the replacement process quick and hassle-free. It's great to hear you were pleased with the speed of our response and communication throughout. Thank you for choosing Morphy Richards 😀.
Good customer service
Great support when I asked for a discount to be applied retrospectively (albeit immediately after I hit the 'send' button). Thanks Ben & others 👏
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted the team were able to help with your discount and get everything sorted so quickly. We'll be sure to pass your kind words on to the team. Thank you for choosing Morphy Richards 😊.
Today I spoke to Clare in customer…
Today I spoke to Clare in customer services. She is a credit to Morphy Richards. Thankyou and god bless, Clare X. The 5-star rating was for Clare. As for your products, I am in the process of returning the generator iron I bought for£161 TEN WEEKS AGO, which had no steam 4weeks ago and is now not working AT ALL. PLEASE REFUND MY MONEY
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your lovely 5-star review 😀 We're delighted to hear Claire was able to provide such a positive experience. We'll be sure to pass your kind words on to Claire, we're sure she'll be thrilled to hear them. Thank you for choosing Morphy Richards 😊.
Requested a user manual for my iron
Requested a user manual for my iron, it came back by email the first thing next working day. Very good and polite service.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted we could get the manual to you so quickly and that you were pleased with the service you received. Thank you for choosing Morphy Richards 😊.
Whilst initially pleased with the…
Whilst initially pleased with the appearance and operation of our signature 4 slice toaster, the product failed spectacularly with a loud bang taking out the house electrical supply. Product had not had much use and was in as new condition. Company declined to offer any support claiming it was a lack of maintenance on our part and blaming a likely obstruction around the elements, despite assurances backed up with photographs to the contrary regarding the condition of appliance. Totally fobbed off. Warrany and customer support worthless. Based on this experience, will never purchase Morphy Richards products again and will ensure anybody we know considering such a move is pre-warned accordingly.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how concerning it must have been when your toaster failed in this way.
We can see that your case has already been reviewed by our Customer Support team and, following that review, a replacement has been offered. We're currently just waiting for your response so we can arrange this for you.
We appreciate that this experience has been disappointing and hope that the replacement helps restore your confidence in both our products and our customer service.
Delivery ok
Delivery ok
Need to return the item and MR made that really difficult
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to leave your review.
We're pleased to hear your delivery went smoothly, but we're sorry to learn that you found the return process frustrating.
When a product is reported as faulty, we may ask a few additional questions or request further information before arranging a return. This helps us determine whether the issue can be resolved without the inconvenience of sending the product back unnecessarily, allowing customers to get up and running again as quickly as possible where possible.
We appreciate your feedback and are sorry if this process felt difficult. We'll use your comments to help us continue improving the experience we provide.
I was really pleased with the prompt…
I was really pleased with the prompt response to my enquiry. The response was from an actual named person, (not an automated attempt at a reply), who provided the information I urgently required. Many thanks.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear you received the information you needed so quickly and that our personal approach made a positive difference. Thank you for choosing Morphy Richards 😊.
Turbosteam Pro Iron
Bought their expensive Turbosteam Pro iron about 2 years ago. It worked for a while but now on steam pours out dirty rusty steam. Don’t buy!!
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We're sorry to hear you're experiencing this issue with your TurboSteam Pro iron.
Discoloured or rusty-looking steam is typically caused by mineral deposits building up inside the appliance over time, rather than a fault with the iron itself. Regular maintenance helps prevent this, and we provide guidance on cleaning and descaling in the user manual and within our online Help Centre.
As we can't identify your details from your Trustpilot review, we'd really like the opportunity to help. Please contact our Customer Support team with your details and we'll be happy to talk you through the recommended maintenance steps and investigate further if needed.
Exceptional customer service
I ordered a cordless vacuum which is great - easy to use, light to handle, and with very effective suction. However, it developed a fault. I contacted Morphy Richards to report this and I could not have asked for better customer service. Jessica was extremely responsive, supportive, polite and efficient. Within 24 hours, having followed their process (uploading video photos, then disabling the original product), I was issued with a replacement - which then arrived extremely promptly, within 48 hours. While the company naturally wanted to establish definitively that the problem existed and persisted, there was absolutely no quibbling and the replacement process itself was incredibly straightforward; established there and then via the email exchange. Top marks for polite, efficient and professional customer service from Jessica at Morphy Richards.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for taking the time to leave us this fantastic 5-star review 🤩. We're sorry to hear your vacuum developed a fault, but we're delighted Jessica was able to make the warranty process as quick and straightforward as possible. We'll be sure to pass your kind words on to Jessica. She will be thrilled to hear your feedback. We hope you enjoy your replacement vacuum, and thank you for choosing Morphy Richards 😀.
Love my new kettle I got the toaster…
Love my new kettle I got the toaster and microwave to match too after I had a house fire I had to replace them all and I love them all I always pick morphy Richard’s they never let me down and they are super stylish
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 🤩. We're so pleased to hear you're loving your new kettle, toaster, and microwave. We're sorry to hear about your house fire, but it's lovely to know you chose Morphy Richards again and that our products continue to meet your expectations. Thank you for choosing Morphy Richards 😀.
MR use legal jargon to avoid replacing leaking steam
Morphy Richards (MR) steam iron leaked and scolded my wife’s hand . The iron was with a 1 year warranty however MR refused to replace the item saying we should return it through the supplier ( Amazon in this case) . Amazon return window closed in 1 month so could not return it . Also in the end Amazon would have to return it to MR anyway .
MR hiding behind legal jargon to avoid fixing a leaking steam iron - potential of electrical shock .
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We're genuinely sorry to hear about your wife's injury and appreciate you taking the time to share your experience.
We'd like to clarify that our response was not intended to avoid responsibility or dismiss your concerns. As part of our initial assessment, we requested photographs, proof of purchase and details of the fault to determine whether the issue could be resolved through troubleshooting before recommending any further action. Unfortunately, based on the information provided, remote troubleshooting was not possible.
As your iron was purchased from Amazon less than 12 months ago, consumer legislation requires the retailer to handle the warranty claim in the first instance. This applies regardless of the manufacturer's identity and is not related to the retailer's standard returns window for unwanted items. Faulty products remain covered under your statutory consumer rights.
We understand this was frustrating, particularly given the circumstances, but we were providing the correct guidance based on how warranty claims are handled in the UK. We also take all reports of product safety seriously, and your concerns were acknowledged throughout our correspondence.
Thank you again for your feedback, and we wish your wife a full recovery.
I contacted the warranty team after my…
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process was seamless! There was no quibbling about the fault with the kettle and they were extremely apologetic and have sent out a replacement one. The level of customer service, care and communication was exemplary - they are a fantastic team who look after their customers. Thank you!
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your amazing 5 star review 🤩 We're sorry to hear your kettle developed a fault, but we're delighted our Warranty team was able to make the replacement process quick, straightforward, and hassle-free. Your kind words about our team's customer service, care, and communication mean a great deal to us, and we'll be sure to share your feedback with everyone involved. Thank you for choosing Morphy Richards 😊.
Cassini jug kettle. just the fact that they didn’t ask many questions about the problem would refer that it is a regular occurrence. If it was my company, I would want to know what the problem was, especially if it was an electrical one.
My friend bought me one of their higher end kettles as a moving in present.
After 6 months the on button stopped working. I contacted the company and they did the usual thing of please contact the retailer. It's Their kettle and for the price would of expected better service. Anyway Their are much more reliable brands for the money that was paid.
Very bad product which is the cassini jug kettle please be advised.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review. We're sorry to hear your Cassini Jug Kettle developed a fault.
Following your initial contact, you provided us with a video and the information we requested. Based on the fault shown and the fact that the kettle was less than 12 months old and purchased through a retailer, we advised you to contact the retailer. This was not to avoid assisting you, but because it is the correct course of action.
Under the Consumer Rights Act 2015, your contract of sale is with the retailer that sold you the product. Where a fault develops within the first 12 months, the retailer is responsible for providing an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances.
We appreciate this may not have been the response you were hoping for, but the advice we provided was accurate and intended to ensure you received the support you are legally entitled to as quickly as possible. We wish you all the best in resolving the matter with the retailer.
Very pleased with the level of support…
Very pleased with the level of support and commitment shown by Jessica. This gives me confidence in making future purchases of Morphy Richard’s products. Thank you
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😊. We're delighted to hear Jessica's support and commitment gave you confidence in both our service and our products. We'll be sure to pass your kind comments on to Jessica. Thank you for choosing Morphy Richards 😀.
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