This company has repeatedly kicked me off their website for no valid reason. I asked for the "supposed" infraction, they weren't able to provide this, nor a screenshot. They suggested leaving a re... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
i wonder why i see some reviews that moniker is helpful ??? let me share honest reality experience: im wrinting them all kinds of possible ways chat (redeciulas bot) email , phone - social .. but... Mehr ansehen
I hardly ever think about our host services - because they run so smoothly they don't need my attention. However, when issues arise, usually due to changes with our website SaaS or Google updates, Mon... Mehr ansehen
Unternehmen hat geantwortet
I've had Moniker for well over 2 years and they are consistent with their fantastic support. Every single time I've had to contact them, they were able to resolve my issues on the same call or chat. A... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Moniker is a domain registrar built from the ground up with tools and features designed for Domain Investors, to help them thrive.
Kontaktinformationen
13727 SW 152nd Street #513, 33177, Miami, FL, Vereinigte Staaten
- +1 (954) 601-5759
- marketing@moniker.com
- www.moniker.com
3.4
Akzeptabel
252 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very Pricey - GO ELSEWHERE and POOR CUSTOMER SERVICE
Very expensive. Actually looking to take my few domains elsewhere. They need Elon Musk to help cut costs and reduce price to domainers. I cannot emphasis enough - ridiculously high high prices. Also, they will no longer auto-renews cause I don't want 2 step verification; so it is cumbersome to keep logging in to keep checking on domains to renew. It is as if they want you to miss renewals so they can sneak themselves your domains. Awful. Your reply DOES NOT address the AUTO RENEWAL process. WHAT DOES 2F HAVE TO DO WITH AUTO=RENEWAL?
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Daniel,
Thank you for taking the time to share your feedback.
We understand that pricing is a important factor for domain portfolio holders, and we’ve shared your comments with our management team. While security measures like 2FA are essential for protecting accounts, we also recognise the importance of ease of access, and we’re always working to improve the user experience.
If you’d like to discuss your concerns further or if there’s anything we can do to assist, please don’t hesitate to reach out.
All the best,
The team @ Moniker
These guys are awesome
These guys are awesome! They are always super helpful. Perhaps most importantly, they actually make managing domain details understandable. I've used moniker.com for about 10 years now. I'm always satisfied. Highly recommended!
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Richard,
Thank you so much for your kind feedback, recommendation, and for being a valued Moniker customer for the past 10 years!
It’s wonderful to hear that you’ve enjoyed working with our team and we are looking forward to many more years ahead!
All the best,
The team @ Moniker
Moniker has ZERO live support if you have urgent matter
I have an open ticket #3050746 awaiting urgent support When you call the number on their website (844)760-0251 it says phone support is not available and states to use their live chat on the website. When you go to the live support chat on the website, it gives you a form to fill out and no live support. When you complete the form, it says a member will be in contact with you soon.
Moniker, I expect better support than this from a long time customer.
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and the delays you’ve encountered. Our manager is currently reviewing the support issues you mentioned.
We appreciate your comments, especially as a long-time customer, and we are continuously working to improve our support channels to better assist.
Thank you again for your feedback.
All the best,
The team @ Moniker
Where the F are you?--- Zero Support I…
Where the F are you?--- Zero Support I am stuck in Moniker hell... I have 66 domains with you and I need help - No service - no response- no nothing - This is horrible
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Randy,
Thank you for taking the time to leave us your feedback.
One of our team has responded on your open ticket with information.
Our team are here to assist during our hours of operation.
Monday to Friday: 11 am to 8 pm EST/EDT
(8 am to 5 pm PST/PDT)
Please feel free to call during these times to check on the progress of your ticket.
All the best,
The team @ Moniker
Excellent SUPPORT
Excellent SUPPORT ! Thank you. Margo
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Margo,
Thank you so much for taking the time to leave us a five star review which has brightened our day!
We look forward to helping again when you need us next.
All the best,
The team @ Moniker
The support team was excellent and…
The support team was excellent and patient solving my issues.
Am very happy.
Jim
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Jim,
Thank you so much for the review and kind feedback!
We are so pleased to hear that the issues have been solved.
If you need any further assistance, we are always here to help.
All the best,
The team @ Moniker
Antwort von Moniker
Hi Larry,
Thank you so much for the kind feedback and five stars ⭐!
We are so pleased to hear you enjoyed our speedy assistance.
If you need any further help, we look forward to chatting again.
All the best,
The team @ Moniker 😊
Ostin 14.12.2024 AI-PRO.ORG tuotteen…
Ostin 14.12.2024 AI-PRO.ORG tuotteen (19.61 euroa)
Nyt en saa avattua ohjelmaa. En myöskään tiedä, että mistä sen saa avattua. Mistä internetsivuilta ja millä salasanalla? Pyydän apuasi.
Mitä minun pitää tehdä seuraavaksio? Kiitä sinua!
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hyvä asiakas,
Kiitos palautteestasi.
Ongelman ratkaisemiseksi ota suoraan yhteyttä tukitiimiimme, niin autamme mielellämme!
Voit ottaa meihin yhteyttä seuraavasti:
Sähköposti: getsupport@moniker.com
Puhelin:
Ilmainen (USA & Kanada): +1 (844) 760-0251
Muualla maailmassa: +1 (954) 601-5759
Aukioloajat:
Maanantaista perjantaihin: klo 11–20 EST / klo 8–17 PST
Odotamme innolla, että voimme auttaa sinua.
Kaikkea hyvää,
Monikerin tiimi
Thank you Moniker
Reliable & easy to use. Recommended!
15. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Morgan,
Thank you so much for taking the time to leave us your kind feedback and recommendation. Its made our day!
We look forward to chatting again when you need our support.
All the best,
The team @ Moniker
Does the job well
I've been a customer for around 10 years and am overall pleased with my experience with them. I thought about taking off a star due to a confusing interface with their website, but that's probably more on me not being very tech-savvy.
7. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Don,
Thank you for being a loyal customer for the past 10 years and for taking the time to share your feedback with us.
We’re delighted to hear that you’ve been pleased with your experience overall. Your input is invaluable to us, and we’d be happy to hear more details via email about any aspects of our interface you’ve found confusing. This will help us continue to improve and simplify it to better meet our customers’ needs.
Thanks again for your support—we truly appreciate it!
All the best,
The team @ Moniker
Web hosting is slow
Web hosting is slow, customer service is so bad, have already moved away from them after being client for years and finding out there is a much better world out there in customer service
30. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Tamer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet expectations. Providing high-quality service is our top priority, and your feedback is invaluable so we can review areas for improvement.
We wish you all the best with your new provider and appreciate the years you spent with us.
All the best,
The Team @ Moniker
Agent recognized problem immediately
Agent recognized problem immediately, explained it clearly to me, and how to rectify it in the future.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Jerry,
Thank you very much for taking the time to leave us your kind feedback and review!
We are really pleased to hear that the problem was identified and you now have a way to rectify if you encounter the same issue in the future.
If you need any further assistance, we are always here to help.
All the best,
The team @ Moniker
We have not received any response for the past four days.
We are still waiting to get in touch with them. No one has responded through any channel—no phone, no email, and no chat support. This lack of communication puts us at risk of losing more clients as our domain remains on hold and is currently down
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Ernesto,
Thank you for the feedback and review.
I can see that one of the team has advised via email that the issue you have faced has now been fixed.
Can you please respond to the email if you need any further assistance.
Thank you for your patience.
All the best,
The team @ Monkier
Near instant support
Near instant support, and helped me navigate settings that were too complex for me.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Hugh,
Thank you for your feedback, and we're really pleased you're enjoying the swift support @ Moniker.
We appreciate your kind comments and are happy to have helped.
All the best,
The team @ Moniker
Support was awesome and patient
Christoph was awesome and patient.
I am very much a novice, and I wanted to make sure I didn't break anything updating DNS records.
I asked, he answered, and now everything is groovy.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Josh,
Thank you for the fantastic review.
Our teams are always pleased to assist, and we're delighted to hear Christoph provided all the information you required.
We loved reading your comments, and look forward to speaking with you again.
All the best,
The team @ Moniker
Bizarrely Incompetent
This registrar has been mishandling my account for years. They simply allowed one of my domains to expire and get snatched by a sniper a couple years ago. More recently, for the last few weeks, they've been sending me reminder emails that another domain I have with them is expiring, but not to worry, because auto-renew is turned out for my account, so I don't have to do anything (the email says). I say ok, and don't do anything. Today one of my users told me the domain was down. Moniker had deleted the card I had on file without telling me, once again allowing a domain to lapse. After making me enter my card details again, I attempted to renew the domain manually and wasn't even given the opportunity to use the card I had JUST added to the account. Instead they sent me to PayPal checkout.
So what was the point of all that?
20. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Altar Ego,
Thank you for the feedback.
We have contacted you through Trustpilot, as we cannot locate your account on our system based on the information in this review. Can you please reply back with some extra information so we can assist further.
All the best,
The team @ Moniker :)
Truly EXCELLENT Customer Service
Truly EXCELLENT Customer Service! The BEST in the domain registrar industry-- Thanks Moniker!
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello William,
Thank you very much for the fantastic review, and we're delighted to hear you're enjoying the support and service @ Moniker.
We really appreciate your comments, and are always happy to be of assistance.
All the best,
The team @ Moniker
Acceptable service
Good service, but prices are way too high.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Hrvoje Lončar,
Thank you for your review, and taking the time to send us your feedback about our service and pricing. We appreciate it!
Please feel free to contact our team if you have any questions or need any assistance with your account.
All the best,
The team @ Moniker
Moniker support saves the day!
Moniker support saves the day!
I had a major slip up with an expired card and names were deleted while I was on vacation, valuable names that were on auto-renew and would have never otherwise gotten close to deleting. The team worked hand in hand with me to retrieve the names and were able to get them back into our account! I can assure you, no other registrar would have taken the time and asserted the care of the Moniker team! While many have gone to other registrars, its having the ability to reach out and get the support that is worth it, especially in situations like this. I highly recommend dealing with this company!! Remember, just because a registrar is cheaper, does not mean its better!!
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Peter,
Thank you so much for sharing your experience with us, your kind comments have made our day!
We're thrilled to hear that our support team could save the day and help retrieve your valuable names.
We're always here to provide that extra care and attention, and we're so happy it made a difference for you.
Thanks for the recommendation and awarding us with five wonderful stars!
All the best,
The team @ Moniker
I've been with this company since circa…
I've been with this company since circa 1998 (before they changed their name to Moniker). I'm glad they're still around and working to improve after all of these years.
7. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Joe,
Thank you so much for your loyal support over the years and for taking the time to leave us this wonderful review.
We are committed to continually improving our services, and we really appreciate your feedback. Thank you again for being a valued part of our community since the early days. It means a lot to us.
All the best,
The team @ Moniker
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.