Moniker Bewertungen 

I've used this service for years and am very happy with them. They keep improving constantly too.

I NEVER write reviews, but Moniker's "customer support" is so horrendous that I had no choice. I received a standard domain renewal email, but when I went to check to see the cost of the renewal, that information was not listed in the message. So I went to their website, clicked on the domain, but could not find the cost listed anywhere.

So I contacted "customer support" -- ie their AI bot which was confused by even the simplest question asking where I could find the cost of my domain. I asked to connect with an actual agent, and the AI Bot replied "please be rest assured that a ticket has been created and our team will get back to you as soon as possible via email." Of course I never received a follow up email from Moniker.

Days later I came back and tried again. Once again, after the AI Bot was completely useless, I asked to speak with a representative and it replied "At the moment, we don’t offer phone support. Our phone lines are temporarily unavailable as our team is focusing on providing the fastest possible help through online channels."

Translation: "We're too cheap to pay real people to help you."

I've been a customer of Moniker for over 15 years, and I will NEVER purchase from them again and will now begin the process of moving my domains to another host. Because if this how bad their "service" is now, it will only get worse.

TLDR; Do NOT use Moniker. They've outsourced all their "customer service" to completely unhelpful, ineffective, and impersonal AI Bots.

My personal experience has always been very good with Moniker. The customer service has been very responsive and it's great that I can speak to a person who speaks English as their native tongue, which makes communication so much easier. I recently hired a person who had plenty of experience managing domains and working behind the scenes on websites. She recently had her first experience with Moniker and she said that customer service was easy to work with and very helpful. Because of our combined experiences, I decided to write this review because they earned it over the years of good service.

Professional and gracious guidance offered.
Thank you guys.

The worst company I’ve ever dealt with. They used to be Hexonet and I don’t know what happened, but they moved our domains to Moniker and since then it’s been nothing but headaches. Their prices are insanely high, they charge VAT even though our company is located in the United States, and their support is awful. They have a so-called AI chat that’s completely useless—it only opens support tickets that take more than 24 hours to get a reply. On top of that, they blocked my account for no reason. We need to renew a client’s domain and haven’t been able to because of this. Please, stay away from this company, they are extremely unprofessional.

I’ve been with Moniker since the late 1990s — more than 27 years and current, as of this review, have 79 domain names with them. They were once my go-to registrar with stellar support, but sadly those days are gone.

There’s no longer any phone support, and emails go unanswered. Something as simple as adding an email address — which used to be quick and easy — has turned into a nightmare. I’ve spent hours trying to resolve this with no help.

Moniker has gone from a trusted partner to an unresponsive frustration. As a business, we cannot function this way, and I’ve already started moving my domains to a competitor. Very disappointing to see a once-great company decline so badly.

— Community Net Vision, Inc. (Community Net Radio)

Good support and fast for help
Thank you so much kep it up

Easy to search for domain name. Often great alternate name suggestions when a searched name isn't available. Pricing is very reasonable.

After researching I found that Moniker.com exists since 1999 and so I was removing one star from my initial 4 star rating. The reason is that a such old and established company should not have bugs that are obvious and that the customer reports to them after only 1 month as customer and they answer " we are aware" the bug is that you have to avoid to open multiple tabs while editing the DNS enties. If you open a second tab for instance to copy settings from another domain you end up copying either the new entries to both or either to the last tab (customer) opened what happens is almost random. This is an important function and a core function hence after so long time it should be working fine even they just fusioned with Hexonet (where we come from as customer) who actually never had a such bug. And the pricing model is transparent with the 3 categogies depending on how many domains you own but the pricing is higher than what we were used to.

My domain name has only 2 days to expire, why did you stop renewing it? From user: js873377 Do you consider consumers?

Our last IT admin left the company and we had no access to our domain host. Moniker helped us to regain access through their procedures. Very satisfied with quick response and help provided.

I'm a hexonet immigrant, had some problems on the turn-over, so far 3 tickets, with mixed response, ranging from very quick to , "decent" , allow for I am a patient person. Ticket problems, some I was said problem, were all answered VERY WELL , so shout out to Christoph Bubel , went above and beyond to address issue, and even fix my errors for me.

service level at Hexonet was perfect then they have been acquired by moniker and now I am travelling into the Mordor... worst service level ever for me.
Moniker is just a joke, account created, bought credit then my account was blocked for 12 hours without reason, their helpdesk (helpless is more accurate) didn't solved anything, didn't even tried to help.
Right after that I receive a mail from their helpless team saying they have credited my purchase ... WHY ? I asked why, off course no answer whatsoever ... and credits seems to be on my account despite credit note ...
Want more ? I still receive a daily email from hexonet saying I have a low balance ... but I was migrated from Hexonet to moniker and in moniker I have more than 100 € in my account.
If I was not blocked until 2026 having domains already paid, I would run away without delay.

DON'T EVEN TRY this company, a pure scam.

Never had an issue until now… I’ve purchased more than 20 domains in recent years… service has always been great! But no one will even reply to me… my domain is on hold with no listed reason and I bought it for 11 years. Just need a call back! Very frustrating!

I was asked if I had changed my password.
Answer: Not that I can recall. (but I'm 88 so maybe.)

I've been a customer for about 20 years but the AI bot was ZERO help for a simple problem. Why can't I talk to a real human?

Till now i have only positive experience. Problem was fast solved.

We have never had a problem with Moniker until recently. We have tried to renew our domain several times and get error messages. I have tried to contact their customer support and have gotten nowhere. Our domain expires on June 22nd, and I guess since we can't renew online, we have no more website! Moniker does not offer phone support, and I finally heard from them via e-mail. They said the problem is with our bank, not with them. But we've never ever had a problem before. I just tried to renew through PayPal, and a message popped up saying it can't process it. Geez.