Kelly dealt with my whole booking process. She was great, caring, professional, friendly, knowledgeable and she did everything she said she would do including emailing me a link to the scans. The mri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Had an open mri, due to claustrophobia. All the staff were friendly and helpful and the radiographer explained the process thoroughly
Medserena provided an excellent and professional service for my upright MRI. As I am claustrophobic, this was a fantastic scanner for me. The scanner was open at the front and I found the MRI very e... Mehr ansehen
Unternehmen hat geantwortet
Super facility and all staff were friendly, professional and very reassuring. Adam took time to explain clearly the whole procedure and everything went really smoothly for me. Would highly reco... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Medserena is a specialist provider of open and upright MRI scans. Our Open MRI scanners are beneficial to all patients who suffer with claustrophobia and have a fear of conventional, tunnel MRI systems. We accept referrals from both healthcare professionals and self-referrals. Payment by private health insurance, self-pay and NHS authorised funding are all accepted. We specialise in providing private MRI scans of the brain, spine, joints and pelvic region. Our Upright MRI system is unique in that it can image the whole spine, including the craniocervical junction (CCJ) in an upright position. In addition, our variPOSE™ technique (varying the pose through flexion, extension and rotation for the scan) allows us to thoroughly assess the effects of gravity and posture on joints and soft tissue. Established in 2011, Medserena currently has 2 UK MRI centres in London and Manchester.
Kontaktinformationen
114a Cromwell Rd, Kensington, SW7 4ES, London, Vereinigtes Königreich
- www.medserena.co.uk
4.8
Hervorragend
977 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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I was referred to Medserena due to my…
I was referred to Medserena due to my claustrophobia and tinnitus.I had a long scan on my spine and sacroiliac joints. The whole process was very calming and I was in communication with the employee doing the scan.I was sat in a chair rather than the usual tube . I can strongly recommend this place , particularly if you are having a long scan .
1. Mai 2025
Everything was dealt with in a…
Everything was dealt with in a professional manner, and all the staff we helpful
5. April 2025
Recommended
Efficient, pleasant staff, plenty of information given, a stress free experience
4. April 2025
Helpful and reassuring
Efficient booking service, although appointment time was brought forward. Staff very friendly and reassuring. As a nervous patient the commentary on the progress of the MRI was very helpful.
1. April 2025
Very welcoming
Very welcoming, polite and excellent MRI facilities for us claustrophobics
5. April 2025
Excellent service and very knowledgable…
Excellent service and very knowledgable and helpful, friendly staff. The open scanner is an absolute game changer for those who suffer with claustrophobia. Would most definitely recommend Medserena to anyone!
31. März 2025
Good place to go
Everyone was really lovely & I had an appointment really quickly. Just waiting for results. Shame that one has to go privately to get anything done!
31. März 2025
The experience was really great!!
The experience was really great from the start to the end.
Very professional and very kind. Everyone super supportive. I will surely come back again if I need.
14. Februar 2025
Wonderful - I would have never been able to have an MRI otherwise
Wonderful service! I am very claustrophobic and never would have been able to have an MRI otherwise.
The team were so kind and caring. The experience was very good; the upright machine is open and you are able to watch a tv show like Friends or relaxing nature scenes. The staff talk you through the whole time and let you know when you can move and when you need to stay still (most MRIs are a series of smaller tests). Highly recommended.
14. März 2025
Bewertung ohne vorherige Einladung
Kind and understanding staff
Kind and understanding staff. Made you feel calm and relaxed
2. März 2025
Antwort von Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
Antwort von Medserena Upright MRI
Thank you for taking the time to leave us a review. We are really pleased that you had a good experience with us.
Kind regards, Medserena
Seen immediately as I walked in
Seen immediately as I walked in, the radiographer explained everything to me perfectly, highly recommended 👌
26. Februar 2025
Antwort von Medserena Upright MRI
Thank you so much for your review. We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
excellent patient care
excellent patient care, technical expertise in positioning and image acquisition, ability to handle anxious patients, clear communication with radiologists, and maintaining a clean and safe working environment
9. Februar 2025
Antwort von Medserena Upright MRI
Thank you so much for your review. We are really pleased you felt at ease and had a positive experience with us.
We appreciate you taking the time to leave feedback. Kind regards, Medserena
The comparative detail of the Upright…
The comparative detail of the Upright MRI machines is second to none. Don't put off years of unsuccessful NHS appointments.
I wish we had used these services years ago!
21. Februar 2025
Antwort von Medserena Upright MRI
Thank you for taking the time to leave us a review. We are glad to hear that you've had a positive experience with us and that our Upright MRI machine made the process easier for you.
We appreciate you taking the time to leave feedback. Kind regards, Medserena
Felt very comfortable and out at ease
Felt very comfortable and out at ease. Friendly staff.
1. März 2025
Antwort von Medserena Upright MRI
Thank you for taking the time to leave us a review. We are really pleased that we were able to make this experience as easy as possible for you.
Kind regards, Medserena
Easy to find
Easy to find. Parking spaces just outside. Friendly staff. Fairly quick for an MRI and not as claustrophobic.
1. März 2025
Antwort von Medserena Upright MRI
Thank you for your review. We are pleased we were able to make the experience as easy as possible.
Kind regards, Medserena
Excellent experience
Easy to book my MRI appointment, with questions answered promptly. Helpful/friendly staff during the scan. Radiologists report arrived a few days later. Excellent service all round. Also, I’m highly claustrophobic and I had no problems with the open MRI.
21. Februar 2025
Antwort von Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
The emoyees I dealt withb were…
The emoyees I dealt withb were extremely helpful Jane Becky and the radiograpgmher
Customer care excellent
I have not received as yet the disc which I received last time of my MRI !
25. Februar 2025
Antwort von Medserena Upright MRI
Thank you for your review. We are really pleased you felt at ease and had a positive experience with us.
Regarding your images, we no longer provide a CD or USB, however, a digital link is sent to your email to access our image portal, Medicai. Please contact the centre if you have any issues regarding this.
Kind regards, Medserena.
Upright MRI scan is a great alternative…
Upright MRI scan is a great alternative to the tunnel MRI and whilst the position was uncomfortable it was not claustrophobic and over in 17 mins.
19. Februar 2025
Antwort von Medserena Upright MRI
Thank you so much for your review.
We are really pleased you felt at ease and had a positive experience with us. We appreciate you taking the time to leave feedback.
Kind regards, Medserena
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