Terrible company useless warranty had a clutch problem they expected the garage to take gearbox out of car inspect every part them put back together again because garage needs the ramp..mbg obvious... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received a phone call from Lauren and she was very friendly and professional. She talked me through the meaning of "Gap Insurance" as it was something I have never come across and she made the proce... Mehr ansehen
Unternehmen hat geantwortet
My claim was a complicated one and took months to sort out due to parts availability from the manufacturer. It was also a concerning one with the first service centre providing a grossly exagg... Mehr ansehen
Unternehmen hat geantwortet
From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Kontaktinformationen
Vereinigtes Königreich
- www.mbginsurance.co.uk
4.1
Gut
1475 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I would not recommend this company I…
I would not recommend this company I have been waiting over 3 months on a simple claim that is still no closer to being resolved. I had to wait over 2 months to get an appointment for the assessment. And I’m in the 5 th week of waiting for a decision. Ridiculous
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Claire,
Thank you for taking the time to leave your review.
We are sorry to hear that you are dissatisfied with the outcome of your claim. We can confirm that a final response has been issued in relation to both your claim and complaint, setting out our position and the reasons for our decision.
We note your feedback and thank you for sharing your experience.
Kind regards, MB&G Insurance
Highly recommend MB&G
Had cover with MB&G on my previous Motorhome. Bought a newer Motorhome through Spinney (Knutsford) who use MB&G for the first years warranty cover. Had a problem with the habitation heater, sorted through the insurance no problem whatsoever. I have just spoken to Neil at MB&G to set up continuation of the cover. What a guy, very polite, friendly and helpful. Explained everything very clearly and made the process so easy. I took out the Gold cover, which covers mechanical, electrical, water ingress, lamination,, habitation problems. Got it on monthly DD and the big advantage is that I can suspend the cover for a month or longer if I am not using the Motorhome during that period. Cost of all this is £35 p/m - well worth it when you consider what parts and repairs cost now.
Highly recommend this company. Brillisnt.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Stephen,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Very polite
Very polite, good value for the coverage.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Ana,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I was happy with the service I received
I was happy with the service I received
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Sandra was very friendly and helpful…
Sandra was very friendly and helpful and answered my queries in a way that left me feeling confident with my decision
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Fikile,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Sandra.
Kind regards, MB&G
Reniewing my Motorhome warrenty
No hard sell just very helpful and Jessica Butt was verypleasant to deal with.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Angela,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jessica.
Kind regards, MB&G
Brilliant service Lisa was amazing and…
Brilliant service Lisa was amazing and very helpful and efficient
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Caroline,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
do not use this company worst service in my life
I have been waiting over 6months for my french doors on my holiday home to be repaired. i have sent email after email they do not get back to you, i have even explained that there is a heatwave they are not interested. i have never in my life had such bad service, if you are reading this review do not use them it is a waste of your money they will not get back to you. i will be taking it further.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Sharon,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Vehicle warranty
This policy was so easy to renew, one quick phone call and I my cover was renewed. Neil Gray the guy who took my call was really helpful and explained everything clearly. Would definitely recommend this company
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Antwort von MB&G Insurance
Hello Sandra,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
MB&G acting as administrator for…
MB&G acting as administrator for Goldshield warranty for a static residential park home are bad beyond belief. They have fabricated clauses that don't appear in the original documentation. Then they have refused a claim blaming the manufacturer (Statley Albion) for not building the park home in accordance with BS 3632. This is a company authorised and regulated by the Financial Conduct Authority yet there actions appear underhand in the extreme.
To MB&G
Thanks for your reply. Already complained to your Compliance & Validation Team who have given a Final Response. Matter is now with Financial Ombudsman Service.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Neil who dealt with my call was so…
Neil who dealt with my call was so helpful, he dealt with the query I had, and also set up a new policy for me.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Ruth,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Warranty Renewal
Lauren was really helpful and explained everything.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Keith,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Great customer care and clear insurance…
Great customer care and clear insurance explanations.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Kudzayi,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
MB&G Warranty Renewal
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't speak freely with her. When we finally managed to get together she was very clear and concise regarding the warranty coverage etc. I was very happy with her explanation and gladly renewed for a further year.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Tom,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
All the processes and explanations very…
All the processes and explanations very clear and straightforward, the staff very kind and helpful
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Maria,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I spoke to Lisa who listened to my…query with compassion
I spoke to Lisa who listened to my issue and was very understanding of my siruation regarding my partner who has been very ill for a month and is due home from hospital. Due to a broken bed Lisa was able to rush my claim through so that i can have less stress when my partner returns home very soon and was worried that we did not have a bed for him to sleep on I am very grateful for her understanding at this time .
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Prompt payment of the agreed amount
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello John,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Call from Lauren
Call from Lauren. 5 minutes later sorted no bs.
Great work
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello George,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
I wanted to give a review for Stephen Cracknel
I wanted to give a review for Stephen Cracknel to thank
him for his excellent customer service to me on the 18/6/26. Stephen handled all the paperwork issues I needed to make my claim, I had a reply from the company on 19/6/26 who arranged to inspect my furniture on 3/7/26. Very satisfied.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MB&G Insurance
Hello Sylvia,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Stephen.
Kind regards, MB&G
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