Similar to others who have commented, this company does not explain that things are out of stock nor do they respond to emails asking for an update. Used the credit card scheme to cancel the ord... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The order was delivered on time and in very good condition. All the livestock arrived healthy and exactly as described. The pricing was also much better than my local fish shop, which I really app... Mehr ansehen
Unternehmen hat geantwortet
Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... Mehr ansehen
Unternehmen hat geantwortet
I received the live stock (cleaning crew including Astrea snails, etc. within the timeframe. All the occupants were alive and healthy looking. The heat pad enclosed kept the water at a suitable temp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
Kontaktinformationen
Buttershaw Lane , BD6 2DD, Bradford, Vereinigtes Königreich
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4.4
Hervorragend
478 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 63 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick and easy
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you for taking time to review
great service and help with my…tank
great service and help with my enquiries could not ask for more first class delivery keep up the great work
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much for your kind words!
We’re delighted to hear that you were happy with the service and support you received. It’s fantastic to know we could assist with your enquiries and provide a first-class delivery experience.
Your feedback truly means a lot to us, and we’ll be sure to share your comments with the team. We look forward to serving you again soon!
Great personal service and quality Fish…
Great personal service and quality Fish see you again soon
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much for your kind words! We’re delighted you enjoyed both the personal service and the quality of our fish. It means a lot to us, and we can’t wait to welcome you back again soon!
Excellent service
I was kept informed about the delivery. The items were well packed with great care. Everything seems to have survived.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you for the update. I’m very pleased to hear that you were kept informed throughout the delivery process and that everything arrived safely.
We take great care in packaging our items, so it’s wonderful to know they reached you in perfect condition. If there’s anything else you need, please don’t hesitate to get in touch.
Exceptional Support and Unmatched Service from Marine World Aquatics: A Truly Outstanding Experience
I cannot recommend Marine World Aquatics highly enough! From the moment I decided to purchase a new tank, their level of support has been absolutely outstanding. The team went above and beyond at every step — not only providing expert advice tailored to my needs but also making themselves available for calls whenever I had questions or needed reassurance.
What truly sets them apart is their genuine dedication to ensuring I got everything just right. They didn’t just sell me a tank and disappear; they actively helped me navigate all the details, even going out of their way to offer hands-on assistance. Their passion and commitment made the entire process smooth, enjoyable, and stress-free.
If you’re looking for a company that truly cares about your experience and will support you wholeheartedly, Marine World Aquatics is the place to go. Exceptional service, expert guidance, and a team that treats you like family — simply the best!
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much for taking the time to share such a thoughtful and generous review. We’re genuinely thrilled to hear that your experience with Marine World Aquatics was smooth, enjoyable, and stress-free—that’s exactly what we strive for. Helping our customers get everything just right and feeling confident every step of the way is at the heart of what we do, so your kind words truly mean a lot to our whole team. It was an absolute pleasure supporting you, and we’re always here if you need anything in the future. Thanks again for choosing Marine World Aquatics!
Absolutely awful experience
Absolutely awful experience. Part shipped and order supposed to be in stock. They don’t know how to treat customers. Check other reviews take your chance. I won’t use them again.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
We sincerely apologize for your experience. We understand how disappointing and frustrating this must have been. While the majority of our orders are fulfilled each week, due to the nature of marine stock we do not have an unlimited supply, and our website operates on a live listing that is updated weekly to help us keep prices among the lowest in the UK. Although we do state that, due to the nature of our items, any order with over 50% availability may be completed unless reserves are added to avoid disappointment, we fully recognize that this situation was still frustrating for you. This is not the standard we aim to deliver, and we’re truly sorry for the inconvenience caused. Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can make this right. Please contact us directly with your order details.
Great range of fish and invertebrates…
Great range of fish and invertebrates for good prices. Good delivery
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thanks so much for the great feedback! 😊 We’re really glad you’re happy with the range, pricing, and delivery. Hope to see you again soon!
Easy transaction and delivery
Delivery arrived, all live stock in good condition and very well packed. Thank you
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you for the lovely feedback! We’re really happy to hear everything arrived safely and well packed. Enjoy your new livestock, and thanks for choosing us 😊
Can I just say the company is great the…
Can I just say the company is great the delivery service isn’t there fault it’s out of there control I’ve had doa but the owner has replaced the livestock that didn’t make it so thank you an it hasn’t put me off I would order from him again I’ve had some beautiful fish an anemones off them
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much for taking the time to leave such a detailed and fair review. We really appreciate your understanding regarding the delivery service, and we’re glad we could resolve the DOA for you. Customer satisfaction and livestock welfare are extremely important to us, so it means a lot to hear that it hasn’t put you off and that you’ve been happy with the fish and anemones you’ve received. Thanks again for your support—we’d be happy to help you again anytime 😊
Took around 3 weeks as wasn't in stock…
Took around 3 weeks as wasn't in stock but puffer came alive and well 👌
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thanks for your patience! Sorry about the wait due to stock, but we’re glad to hear the puffer arrived alive and well 👌
Service was good
Service was good. My item was well packed my clean up crew all alive and well thank you
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much! We’re really happy to hear the service met your expectations and that your clean-up crew arrived alive and well 😊
Stop the killing don't use
Everything, dead fish, hidden costs, poor service, bad attittude I've had 2 deliveries one wasn't what I ordered and died shortly after arrival, the other was dead on arrival and told I need to pay another £25 postage to use my credit code ,which I don't have but I can't get a refund either. Very poor, don't use them they kill fish.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
We’re genuinely sorry to hear about your experience and understand how disappointing it is to receive fish in poor condition. All stock is pre-checked prior to dispatch, and this is never the outcome we want for any customer.
Live fish deliveries are handled with care, and any issues on arrival are taken seriously. When a problem is reported within the required timeframe and with the necessary information, we offer replacement credit in line with our terms and conditions. As clearly stated, postage costs are not covered.
We strongly disagree with the suggestion that we “kill fish.” While issues can occasionally occur during transit, we have procedures in place to support customers when this happens.
We are sorry for your loss. Credit was issued in accordance with our terms and conditions. However, we cannot accept abusive or threatening behaviour toward our staff.
Excellent Products.
Excellent Products.
Shipped quickly, packaged extremely well. Cannot fault at all, will definitely purchase from Marine World again.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thanks a lot for the great review! We’re delighted everything arrived quickly and in perfect condition. Your support means a lot to us, and we look forward to your next order with Marine World.
Looks too good to be true ? Because it is
Marine fish and inverts ordered 19th Jan 2026 items were shown as in stock and plenty available and placed order, received email 4 days later saying there would be a delay. Livestock arrived after email notification the day before , boxed well but no heat packs water packs smelt like rotten fish and fish amd inverts all seemed dead placed them in the bags and acclimatised ...still dead,took them out to get a clear picture of them still in the bags ....dead . Called the number after emailing them 5 separate photos of the dead livestock ,and was told I was probably another scammed and I was lying about the lack of heat packs even though I was on the phone and offered to video all packaging...They will come back to life if I follow the instructions I font know what I'm talking about he has 27 years experience ....but they are dead ....then put them in the polystyrene box and mix in your water if they are still dead cut off the tails and take another picture he then told me I was not listening and if I don't follow his instructions amongst other derogatory remarks about my person and hung up ....Will I ve foing business with them ever again ? No
Have I raised a complaint with my card issuer? Yes
29. Januar 2026
Bewertung ohne vorherige Einladung
Not good first impression
Well, first time ordering and not very impressed. Made an order, £135, heard nothing. Contacted them a week later asking if order had been shipped. Within a couple of hours PayPal emailed stating I had a full refund - out of stock. What if I hadn’t of sent that email! Not a single, personal email to me, and I’m quite a big spender, never mind - their loss.
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you for the feedback. The team is doing their best, and we’ll continue to improve.
Package arrived well wrapped and all…
Package arrived well wrapped and all seem healty
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you for letting me know! I’m really happy to hear the package arrived safely and everything looks healthy
A very good Aquatics shop
A very good Aquatics shop , the fish are well packaged and the carriers they use are also good in handling the fish by keeping me up to date when delivery will be . The fish are in fantastic condition can't ask for anything better . Brilliant .
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much for the fantastic feedback! We’re really pleased to hear you’re happy with the packaging, delivery updates, and—most importantly—the condition of the fish. Your kind words mean a lot to the whole team, and we truly appreciate you taking the time to share your experience. Enjoy your new fish, and we hope to see you again soon! 🐟✨
Healthy snails
I order 4 different types of snails. They are all healthy and look great. The box was packed well with heat pack. I will order from this shop again.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you so much for your kind review! We’re thrilled to hear that all four types of snails arrived healthy and that you were happy with the packaging and heat pack. Your support truly means a lot to us, and we look forward to serving you again in the future!
Good comms
Good comms, delivered when expected Jellyfish arrived in good condition. Thank you. Postage could be lowered a fraction please. ;(for o.a. P’s)
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Marine World Aquatics
Thank you
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