Makita UK Bewertungen 

I have bought Makita tools under promotion to claim the free battery at the time assured that all items qualify for the promotion! When filled in the form only a similar item was available to select hence my application denied!
I requested a complaint department contact, which was not provided to date!
Definitely will not be using Makita for my business tools again!

Filled in the form online because the lawnmower grass collection bag had come loose at the seams within warranty. A lady from Makita called and said they’d have to take the whole lawnmower and check it before deciding next steps. I said I’d call her back (because I wasn’t keen on returning the lawnmower during peak grass cutting season and was going to discuss with my partner), and then promptly forgot to call back.

A week later we got a delivery with the new bag.

Unexpectedly great customer focused solution.

Absolutely shocking customer service.

I’ve been using Makita for 20plus years, I was ten days out of the window to claim the battery redemption offer due to working away.

This was out of my control, and did it at the earliest opportunity.

My claim was rejected, so after spending over a thousand pounds on a chop saw and nail gun they still wouldn’t honour it.

The amount of money I’ve spent with this company over the years, using exclusivity their tools and that’s how they treat you.

Avoid at all costs and go with another colour.

The XGT nail gun is absolutely trash as well for the record stick with Hikoki or Milwaukee.

If you do end up missing the deadline, for some reason out of your control, just edit the invoice date like people have advised on Reddit instead of being honest.

Pathetic company.

I've been using Makita tools for nearly 30 years, but after a recent life changes needed to start doing some major DIY, spent over £2000 on makita 18v lxt. Everything is solid and works great and I live in a particularly hostile spot. Chuffed to bits with every penny paid.

I have been trying to get a Multi Tool returned for almost a week now. It is only 10 months old and requires a warranty repair. Every day I’m told a return label will be mailed to me; every day nothing comes through.
For a supposedly professional company their after sales is atrocious. Having worked as a a QA manager for a very large Japanese organisation for over 15 years I know categorically that the parent company are not at fault; it is the usual case of poor UK staffing.
Sadly I will not be adding to my Makita range due to this experience.

Bought an impact wrench on jan 5th it had stopped working in under 2 months. Sent it in for repairs under the 3 year warranty with the recipt and was told I had to pay £100 for repairs as its wear and tear. This has happened consistently with my last 3-4 impact wrenches they are lasting for a shorter and shorter time and the cost of repair keeps going up. Nothing seems so be covered under warranty. Poor quality products even worse customer service

Bought a Makita router 3/1/26. Used it once then went back to it after 35 days it stopped working, so been at Makita centre for a week with no response yet,
Iv bought a really expensive tool to to go faulty after one use, I’ve lost my confidence with the service,
DRT50JX3

Reading the existing reviews on Makita, I am confused. I bought a Makita drill, last year, so it was still under manufacturers warranty. As I was having problems releasing the chuck, I sent a repair request via their website on a Tuesday afternoon. Wednesday morning I got a message back to say they would have it collected the following morning (Thursday), which they did. Friday, i got a call from the engineer in Glasgow to clarify the issue, and I got it back with a new chuck 3 days later. It cost me nothing, and the speed of repair was in my opinion very impressive. You don't often get such good service nowerdays.

Purchased a Makita drill & used it three times before the poorly designed metal chuck shredded (so that I couldn’t touch with my hand to unloosen to get the drill bits out).
I tried to get the chuck off but it was stuck solid to the drill chassis.

I sent it off to Makita Wigan to have this done thinking as I have always bought Makita everything and have had trust in the brand they would look after me as a valued customer…..WRONG !

They sent me an estimate of £75 to remove the chuck & replace it….very nearly the cost of a new drill !!!!! Absolute scam & I wouldn’t recommend Makita anymore & wont be buying the brand again…..Shame on you !

After years of buying makita tools...£300 laser level packs up with in warranty. The level of "no fu<£s given" by makita customer service is second to non...

China is going down the pan when companies like Makita rip of Britain.
Simple repeated attempts at fraud.
I ordered a 5ah Makita battery for my hedge Trimmer from “Makita Overseas Exclusive Store” on AliExpress.
What turned up was
a 3ah battery
with the 5 ah Makita label on it
I opened it up and inside were not 3ah batteries but 2ah batteries.
I sent a complaint to AliExpress with pictures and they rejected my complaint saying it was unsubstantiated!
A classic rip off.
If this is a genuine Makita site then Makita are ruining what was a very good name. if it is not then Makita should shut it down.

Regards

Norman Guiver

+44 1491 651229
+44 7808 061199

Mill Brook House, Caps Lane
Cholsey, Oxfordshire, OX109HF, UK

I purchased a Makita chainsaw from Howe Tools on December 30 2022. Unfortunately the chainsaw has developed a fault and stopped working.
I took the chainsaw to my nearest Makita dealer who advised that the fault is likely to be a faulty electrical component and the cost of replacement and repair ws likely to approximate the cost of a new chainsaw.
They advised me that the standard warranty is 1 year and an extra 2 years if registration occurs within 30 days of purchase. I received no documentation about this extended warranty at the time of purchase so did not undertake this registration process. I regard it as rather unfair that I seem to be penalised when the extended warranty information is buried only in Makita's web-site. I contacted Makita customer service to for help, but they could not be bothered to respond. By selling electric only goods, Makita think they are helping the planet, but this sorely wrong when their products are unreliable and the carbon cost of producing Chinese replacements every few years is significant.

Makita collected my JR002GZ 40V recip saw on Tuesday and I had it back repaired (under warranty) within 72 hours.

I'm highly impressed with this service. Professionals can rely on this brand.

I purchased a Makita DUH601Z 18v LXT Brushless Hedge Trimmer Naked in March 2024 for £257 from Powertool Mate. It wasn't highlighted clearly in any of the paperwork that I could extend the warranty to 3 years at the time of purchase, so I didn't do that. It stopped working in August 2025 and Makita has just told me they want £215 to repair it. Incredibly frustrated that if I'd have been made aware of the option to extend the warranty the repair would have been free. Until this I'd been a fan of Makita tools but I'm going to look elsewhere going forward. Same for Powertool Mate :(

I bought this drill about 5 years ago. Within a year I noticed the chuck had a wobble due to a worn bearing. This has got worse with use. Also the chuck does not hold drills firmly enough and they frequently slip. It's really bad workmanship. I cannot remove the chuck for replacement and have tried hard to do so.
Makita tools used to be better made.

Jigsaws are absolutely uskess

Very poor product description.... I went to B&Q this morning to purchase an electric saw and as I already have a sander by Makita which is very good, I decided to get one of their cordless jig saws for £210. The image on the box showed the saw with the battery attached so I assumed it was included and there was a heavy duty security tag on the box so I couldn't open it to check. When I reached the checkout the staff removed the security tag but I forgot to check the box as I was purchasing numbers items and nowhere on the outside of the box did it state the battery and charger were not included.
To my surprise when I got home there was just the saw in the box which was completely useless so I went back to B&Q a second time to buy a charger. There were none on the shelves as they are kept behind the scenes due to their cost (£70-£90 WTF!) and presumably they are easy to steal so I asked a member of staff for the right battery and off I went home again. Got home to realise the battery was dead and needed a charger so I had to go back to B&Q a 3rd time but of course they didn't have the right charger in stock. As I was keen to get the flooring in the spare bedroom done, the member of B&Q staff who checked the battery details on their online system suggested buying a Makita cordless drill for an extra £20 which comes with a charger and battery included for £110 so I did this but of course when I got home the battery pack is completely different from the cordless jig saw and doesn't fit at all. I've wasted a whole day of my weekend over and back to B&Q due to the crappy product description on the Makita box. Whoever does your marketing folks fire them immediately!! I priced the correct battery charger online and it's another £99 - WTF, what a total rip off. I'll be returning everything tomorrow and buying a competing product that actually takes their customer into consideration when manufacturing and selling their electrical goods.

Makita battery lasted 18 months. They refused to change it, yet the other battery that came with it is still going strong two and a half years on. It was obviously a faulty battery but this cowboy company refused a replacement. DO NOT BUY MIKITA PRODUCTS THE COMPANY WILL 100% LET YOU DOWN.

I bought a Makita hedge trimmer. Cost £309.00. After 6 weeks and approximately 6 hours use it stopped working. It was sent back to Makita and they sent me a bill for £55 because they said it had some rust on it.
This company are conning their customers. They will learn when their customers dissappear.

I am aghast at all the negative reviews as my experience of Makita has been positive. I own a drill, a sander and a strimmer and all have worked faultlessly for several years. I'm not a "power user" but they still get a fair bit of regular use. Maybe I've just been lucky but I have no complaints.