Lyca Mobile SE Bewertungen 

I’m paying 3rd time and my balance is not topped up,but I have already paid,and didn’t receive any refund. Customer support is not working at all. I can’t contact anyone. I need urgently contact you.
My number +46769682150

Det funkar inte

Trevliga och hjälpsamma personal.
Snabb svar.

Vill helst ha till baka mina 99kr fick aldrig det jag köpte.

Alexander – du är den ENDA agenten som får 5 ⭐. Resten av Lyca Mobile Sverige och Danmark? Hade Trustpilot tillåtit minusbetyg hade jag glatt delat ut minus 20 000 stjärnor.

Lyca säljer mobilabonnemang på samma sätt som ett bageri säljer bröd… utan mjöl, även för allergiker 😁 försök inte ens tänka tanken för här finns inget att hämta

Kundtjänsten är som att prata med en papegoja som gått en tvådagarskurs i “Standardrepliker 101”.
Efter 25 minuter inser man att allt utanför manus leder till total kortslutning.

AI-chatten? Jag har haft mer givande konversationer med min parkeringsskiva.

Att registrera en betalningsmetod går hur bra som helst. Att pengarna sedan faktiskt dras automatiskt? Där verkar tekniken ha tagit tjänstledigt.

Nätverket fungerar för mig ungefär 10 % av tiden. De andra 90 % verkar masten vara ute på kaffepaus. Det har kostat mig stora ekonomiska förluster och viktiga samtal. En person försökte ringa mig i nästan två veckor innan personen gav upp och mejlade mig istället. Ja, jag har bevis.

Höjdpunkten? Jag behövde akut boka hotell mitt i natten. Men eftersom Lyca bestämde sig för att spela kurragömma med både telefoni och internet gick det inte att boka online. Hotellen tog inte emot bokningar på plats. Så tack, Lyca – jag fick en ofrivillig campingsemester… i bilen.

Om ni någon gång bestämmer er för att byta slogan har jag ett förslag:

Lyca Mobile – för dig som älskar överraskningar, tystnad i luren och spontana övernattningar i bilen. 🚗📵
Tillägg efter deras svar.
Så sjukt att jag får detta som svar av lyca nu !
Något stämmer inte med språkförståelse av teamet. Jag är själv utlänning så jag är långt ifrån. Rasist!!!!

Thank you so so much Duaa really good help from you , very respectful lady

Jätte snäll perosnal förstod direkt problemet, svarade snabbt och hittade snabb lösning.

I have been using Lyca Mobile for over 2 years, but this recent experience has been extremely disappointing.

After receiving the VoLTE notification, I enabled VoLTE on my Redmi phone exactly as instructed, but I still cannot make or receive calls. Mobile data works normally, but calls remain stuck on "Calling" and incoming calls never reach my phone.

After searching online, I found many users with similar issues, and for many of them the only solution was to switch to another operator.

Trying to get support has been even more frustrating. I cannot call customer service because my phone service doesn't work, my emails have gone unanswered, and the online chat is only AI with no real assistance.

To make matters worse, I had just purchased a 3-month plan before this happened.

Unless this issue is resolved soon, I cannot recommend Lyca Mobile. I would strongly recommend choosing a reliable local operator instead.
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Update: After waiting nearly a week for a response, I was forced to port my number to another operator because I still could not make or receive calls. Lyca initially approved a refund for the unused part of my 3-month plan, but later refused it simply because my number had already been ported. Unfortunately, I only learned that keeping my number was a requirement after waiting almost a week for their reply. As a result, I have now lost over 200 SEK, in addition to the time and inconvenience caused by this unresolved issue. I have now escalated my case to Lyca's complaints team. I sincerely hope they will resolve this fairly.

Bilal helped me to register my Sim , thanks for wonderful customer service

They have a real human to talk to, no delay. Someone will pick up the phone in less than a minute. That was impressive at the age of stupid AI useless dialogue.
I was very pleased by the speed they solved the problem and availability in more than one language.

Dear Maram!
I just want to express my sincere gratitude for your excellent assistance with my internet issues. Your help was truly invaluable and I really appreciate you taking the time to resolve everything so efficiently.
Thanks to you, my internet is working perfectly now! I'm very great full for your patience & expertise. You made a potentially frustrating situation much easier to handle.
Thanks again for your outstanding customer service.
With best wishes,
Fatimah

They cancelled my plan for no apparent reason? When I called customer support, the man working said I was lying and told me to send an email as proof. When I did, they never responded

Dua really helped us during our visit. I am really satisfied by her communication and coorporation.

I recharge, the money is deducted but I still cant call

Extremely disappointing experience with Lyca Mobile.
Lyca Mobile took payment from my bank account but failed to provide a properly functioning service. Despite contacting customer support multiple times by both phone and email, my issue remained unresolved.
Instead of addressing my requests for a refund and cancellation, I kept receiving the same generic response that my package had been "activated." Whether it was activated in their system is irrelevant if the service does not actually work for the customer.
What makes the situation even worse is that I was told to wait several days while they investigated the issue, leaving me without a reliable phone service. In today's world, a working phone is essential, and this caused significant inconvenience and frustration.
I find it unacceptable that a company can charge customers for a service that they are unable to use while failing to provide a timely solution, refund, or clear communication.
Based on my experience, I cannot recommend Lyca Mobile. The customer service, communication, and handling of my case have been extremely poor.

This company in one word are thieves. Bullshit autorenewal processes and customer service a confusing process to get your money back or stop auto payments.