London Luton Airport Bewertungen 

Flew from and back to Luton for our family summer holiday, and I just wanted to say what a pleasure it was compared to other airports.

Small enough to be quick, close enough to London to be the fastest and lowest cost to reach, and both outgoing and incoming we were in and out in times faster than other London airports.

Shame Luton still has the 100 ml liquid regime - hopefully this will be removed very shortly to match the other airports.

Car parks are misleading!!! Nothing free , if you drive in you will pay , after 6 mounts they will send penalty. They going to charge you £50 anytime for 15 minutes.
0 improvement inside, stick with Gatwick, Million times better

Se l'inferno esiste sono sicuramente i controlli di sicurezza a luton. Buttano qualsiasi cosa sia remotamente liquida, tipo budini e fidget toy. Ci vuole 1 ora ad attraversarli

No where to sit, nowhere to eat, facility outdated really

This airport is so badly managed from entrance to getting on your plane! Way too under staffed, way too many passengers for the size of the airport, no staff knows what they are doing, no efficiency, no organisation. An absolute mess and it get worse with every visit.

Great job on 8th August, got there at 3am went through so easy , not over busy at airport , boarding was good , flight was very good ,All staff on flight was great very happy with all

As with everything if it works it's good.
Problem is when something goes even slightly wrong and the airport staff need to act, a small problem turns into a disaster.
Traveled 7 times over 6 week period.
Saw this happen to others but didn't think of it until it happened to me.
Arrived at the automatic gate before the security checks.
Gate didn't open, tried 3-4 times.
Went to security staff and showed them the boarding pass. They did nothing and refused to let me through.
Went to the information point waited 10min nobody arrived. Eventually used the desk phone. The lady said go to the airline (this was not an airline problem). Got bounced through 3 airline staff, eventually get to speak to a manager. Manager says it a security gate problem and they should have sorted it out...then politely informed me my flight had gated and the security barrier would not open anymore.
So useless Luton airport staff caused me to mis flight because they couldn't do a simple job.
Classic case of nobody is responsible or accountable.

We used fast track security twice and both was really bad and slow. The last time took us 30 min to pass through (I honestly believe that the normal security would have been faster!). Only one belt was running, looking understaffed, and lots of bags went on the manual check side. Our did too and after the long wait when it finally got picked to be searched we have been told that the reason was that the bag scanner didn't work and so it had to pass again! When we complained the staff was also rude. Terrible

Rude DART shuttle staff who created tension when I asked about the shuttle charge after getting this to the train station. I did not see any signs about ticket costs. When I asked the staff he started blaming me for not “knowing” I should have asked staff at the start of the shuttle for all the details he felt I should have known to ask. This blame culture from customer facing staff isn’t acceptable.

When I asked at the airport travel information point there wasn’t anyone at Thameslink to ask. The bus company was available and was very helpful pointing me towards the station.

What a disgraceful and extortionate service to charge for trolleys on arrival!!

This is not the welcome anyone wants to receive and be ripped off the moment they step foot in OUR country.

The service STOLE money, didn't work and caused further delays waiting for someone to release the trolley.

BRING BACK FREE TROLLEYS FOR ALL PASSENGERS - TOTALLY AND UTTERLY DISGRACEFUL!!!

SHAME ON LUTON AIRPORT!!!!

Took my mosquito repellant off me, on my birthday. Pure scum.

I wanted to share how exceptional Joanna and Sandhiya were today when things went wrong through no fault of theirs, and everything right because of them.

As a disabled passenger living with one lung, I hadn't realised how poorly I was until I missed my flight to Geneva, and as a result was left without a back up plan on how to leave the airport. In that moment, I must admit I was distressed, overwhelmed, and travelling with my daughter, unsure what would happen next.

Joanna changed everything. She didn't just help me by being patient, seating me in a chair and waiting whilst I processed a rebooking, she took genuine care of me and my daughter. Sandhiya was also just as kind, patient, and reassuring from the very first moment we met, helping to continue the calm and make sure my daughter and I felt looked after rather than like a problem to be solved.

Joanna you showed us such warmth and went even further than I have ever known someone in service by checking in on how I was coping, and making sure every detail was handled properly given my needs.

Thank you for coming m back to find us at the Assisted Travel gate, just to confirm I was settled and on time for our new flight. That small act meant everything. It told me you genuinely cared, not because it was required, but because you wanted to make sure we were truly okay.

In all my years of travelling, I have never encountered customer service like this. Joanna and Sandhiya turned a frightening, upsetting situation into one where my daughter and I felt safe, respected, and cared for. They are a credit to your team and to the values of genuine hospitality.
Thank you both, from the bottom of our hearts. 🧡

I am a disabled passenger and would like to thank all the wonderful members of the team who assisted me on Monday. It was a really busy day at the airport but they were so kind. There was even a shuttle bus from the car park. The lovely lady who took us through departures had only recently started but she was amazing and will be a great asset to the airport team. Thank you for making a difficult journey a great experience. Fiona

Brilliant experience with good facilities and food choices. Staff are nice and there’s good accessibility for parking with frequent busses to and from.

Huge credit to Luton airport for a very positive experience on a recent trip to Italy. The queues were manageable, staff polite, I managed to get parking on the same day at reasonable cost and an easy to get to location. Thank you for making the effort to make travel as smooth as possible. You are now very much my airport of choice!

I won't use these again as they seem to forget people have dash cameras now day's.
My car was parked next to scrap yard and on a dodgy bit off waste ground with no CCTV.
The drivers kept weeing next my car .

Los aseos totalmente sucios, asquerosos, no tienen ni una sala de fumadores en la zona de embarque, bares con bebidas alcohólicas muchos pero con pocos servicios fundamentales. Uno de los peores aeropuertos que visitado

Luton Airport has become a major source of noise and air pollution, yet the issue often feels as though it slips under the radar of those responsible for overseeing its environmental impact. Aircraft arrive and depart at a relentless pace, creating constant noise that affects the quality of life for thousands of nearby residents. The increase in flights also raises understandable concerns about air quality and emissions in the surrounding communities.
What is particularly frustrating is the apparent lack of visible action from the authorities responsible for monitoring and protecting residents. While economic growth is important, it should never come at the expense of public health and wellbeing. There needs to be greater transparency, stricter environmental oversight, and meaningful engagement with the communities living under the flight paths.
Residents deserve more than promises. They deserve independent monitoring, clear accountability, and a genuine commitment to reducing the environmental impact of one of the UK's busiest airports. Ignoring the growing concerns over noise and pollution is not a sustainable strategy.

They let stupid people skip the line my legs are tired i have no sleep and i cant get on this bus harry styles is literally gonna cry if i dont gettnere quicler the only song im gonna end up seeing is treat
People with kindess and this stupid airport did not treat me with kindess

Weather warm outside? You bet it's an oven in the airport. Continental airports have actual working air conditioning, but not here.
Adequate seating for the inevitable delays? Not a chance. Unless you want to pay £7.50 for a drink in one of the many establishments. All available floorspace is given up to ways of parting you with your money, don't expect to get a set while you're waiting for your 5 hr delayed flight though.