LK Bennett Bewertungen 

6'369
•
TrustScore 3 von 5

2.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Mehr ansehen

Unternehmensdetails

  1. Damenmodengeschäft
  2. Geschäft für Modeaccessoires
  3. Schuhgeschäft

Vom Unternehmen geschrieben

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Kontaktinformationen

2.8

Akzeptabel

TrustScore 3 von 5

6369 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.8

Alle Bewertungen

(6'369)

48 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Classic & Cute

Bought the Jemima Blouse. Beautiful, quality item. Bought in sale & had 15% off on top so delighted. It’s a pop over top so front buttons don’t undo which is great as there’s no gaping. Also photos look like the buttons are all different colours but they are all gold. I d say comes up a bit small so size up. Came beautifully wrapped & arrived on time.

14. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

rediscovering LK Bennett

I rediscovered LK Bennett after a few years of shopping elsewhere. The dress I purchased is beautiful it fits perfectly and the fabric is luxurious. I was very happy with the online ordering process and the delivery was quick and on schedule. Having considered all the positives of my purchase I do feel that the clothes are expensive and only affordable for special occasions. I waited for the sale to make my purchase and just hoped it was still available in my size.

5. September 2024
Bewertet mit 3 von 5 Sternen

I bought a pair of trousers in the sale…

I bought a pair of trousers in the sale - original price was £230, to collect in store. They went missing for a while but when they eventually arrived in store, they were crumpled and screwed up in a bag, looking like a donation to a jumble sale. I have taken them to the tailor for alteration to the length and pressing. I would have liked my purchase to be treated with more care, either placed on a hanger or carefully wrapped.

3. September 2024
Bewertet mit 1 von 5 Sternen

No one replied to my email

No one replied to my email, submitted via help page. I received my parcel but no one bothered replying to my query about VAT for Guernsey.

2. September 2024
LK Bennett-Logo

Antwort von LK Bennett

Hello,

Thank you for your review.

We are sorry to hear no one got back to you about your query. 

Unfortunately, as we do not export to Channel Islands with 0% VAT we are unable to remove or refund the value.

We do always look at ways of improving our services and hopefully we will be able to offer that to our customers in the future.

Kind regards
LKB

Bewertet mit 2 von 5 Sternen

Unfortunately you choose to use Evri

Unfortunately you choose to use Evri, I have not had the order, I would strongly recommend you change courier company, apologies for low mark.

2. September 2024
LK Bennett-Logo

Antwort von LK Bennett

Hello,

Thank you for sharing your feedback.

We regret to learn about the problems you've encountered with your order. I can confirm that one of our agents is currently investigating this matter and will reach out to you soon.

In the meantime, we would like to extend our heartfelt apologies for the unsatisfactory service you experienced on this occasion and for any trouble it may have caused.

Best wishes,
LKB

Bewertet mit 5 von 5 Sternen

Excellent customer service

When Evri damaged my order from LK Bennett beyond repair, LK Bennett immediately dispatched a replacement item. Customer services were courteous and efficient. The black cardigan in question is of an excellent quality and will be a used addition to my wardrobe.

30. August 2024
Bewertet mit 1 von 5 Sternen

The quality was rubbish especially for…

The quality was rubbish especially for the amount I was paying! The button holes were already fraying when they arrived new (I wouldn’t even expect that level of poor quality from a cheaper store) and because I paid with Apple Pay they wouldn’t let me return it at a shop so now I have to pay £4.95 to post it back to them?? Absolute garbage

4. September 2024
Bewertung ohne vorherige Einladung
LK Bennett-Logo

Antwort von LK Bennett

Hello,

Thank you for sharing your feedback.

We regret to learn that you encountered a problem with your order. Please accept our sincere apologies.

While we hope that your LK Bennett purchase is in good condition, we understand that sometimes issues can arise.

We recommend contacting Customer Care if you receive a defective product, along with a photo, so they can assist you further.

Best,
LKB

Bewertet mit 1 von 5 Sternen

Postage refund

I wish I had read some of the reviews before ordering from this company. Both items ordered in last 2 weeks reduced items , both were out of stock I was informed ( after paying ) I’m told refund on its way , it appears no postage refunded! Constantly tried to telephone , cut off or recorded message , e mailed them , obviously didn’t read said refund on way, no mention postage , in stock now full price ! I won’t order again

4. September 2024
Bewertung ohne vorherige Einladung
LK Bennett-Logo

Antwort von LK Bennett

Hello,

Thank you for your review. 

I regret to learn that your orders were cancelled, and I apologise for any trouble this may have caused.

At times, it may take a bit longer to refresh the stock levels on our website, which can result in some orders being cancelled once they arrive at the warehouse.

I would like to reassure you that you have not been charged for any of the cancelled orders.
The funds may still appear as pending in your account, but your bank will release them shortly if they haven't done so already.

Once again, I apologise for any inconvenience this may have caused.

Best,
LKB

Bewertet mit 1 von 5 Sternen

LK Bennett online - 11 days and my item has still not shipped.

I was finally informed my package had gone missing. I was further informed I would be refunded. I received a refund for the missing item but not the postage. I order two items -I am later told one is out of sock and the other item is lost and 12 days later and I am still responsible for the postage. I would never shop with LK Bennett again!

11 days and my item has still not shipped. Customer services have been polite and helpful but 11 days is not acceptable after taking a customer's money.

26. August 2024
Bewertung ohne vorherige Einladung
LK Bennett-Logo

Antwort von LK Bennett

Hello,

Thank you for your review. 

We are sorry to hear about the issues with your order.

At this time, we would like to offer our sincerest apology for the poor service you have had with us on this occasion and for any inconvenience caused.

If there is anything we can help with, please do let us know and email us at Customer.Care@lkbennett.com. 

Best wishes
LKB

Bewertet mit 5 von 5 Sternen

First class service

From not being able to find on line what I wanted to going into Kingston and the lady there finding the bag I wanted in another store and then receiving it with in 2 days . Brilliant service from start to finish

27. August 2024
Bewertet mit 1 von 5 Sternen

My item never arrived and customer…

My item never arrived and customer service is practically non existent

25. August 2024
LK Bennett-Logo

Antwort von LK Bennett

Hello,

Thank you for your review.

We are sorry to hear that you have not received your order yet and we apologise for the delay., I can confirm your order has now been delivered and we hope you enjoy your wearing.

Kindest,
LKB

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